I have always been a fan of Marriott. I am a platinum member. This place was a disappointment from start to finish. I arrived only to find no way to park and had to circle the hotel. The valet was taken up by a tour bus. I ended up having to self park and request a bell boy to come to the garage to take my bags. My parking issue took over 30 minutes. When I finally got inside my room wasn't ready. I had requested my room be ready
early as I had an appointment.
We finally got to the room and went down to the bar to grab a water only to find the bar was full of bowls of peanuts. I was with my peanut allergic daughter do had to leave the hotel to get a drink. After spending a few hours out we came back and sat on the sofa. Suddenly I felt itchy. I looked at my arm and there were little red bumps all over it. I looked down and there was a little bug on my foot. I killed it and saved it for the manager. Finally at 1230 I had my room switched. The hotel didn't even offer a refund or anything until I got home and complained to corporate. Even now all they did was refund points. I am very disappointed with this hotel and won't be back.
- Official Description (provided by the hotel):
- From weekend getaways to extended stays, Residence Inn New York Manhattan/Times Square positions you in the beating heart of New York City. Embark on dynamic adventures to the Empire State Building, Central Park, Javits Center and Bryant Park. Encounter rejuvenation in our spacious suites. We deliver homelike comforts with our complimentary Wi-Fi, kitchenettes and luxurious bedding. ... more less
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- Also Known As:
- Residence Inn By Marriott Times Square New York Hotel New York City
- Residence Inn New York City
- Marriott New York City
- New York City Residence Inn
- New York City Marriott