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“Great location with a drawback”

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Residence Inn New York Manhattan/Times Square
Ranked #195 of 468 Hotels in New York City
Certificate of Excellence
Duncan, South Carolina
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great location with a drawback”
Reviewed 13 July 2014 via mobile

Booked two rooms for our large family with kids. This place is a great value especially if you travel with kids. The rooms are large and worked well for our family. There is one significant drawback to this hotel: elevators for breakfast. We left our room for breakfast and waited and waited to get to the third floor. The breakfast floor was more crowded than time square. Only part of my family made it through the line and into the food area before it was closed down. Waste of time, and limits what we see as a great value of the stay, starting out the kids with a good breakfast. This hotel has a great location with large rooms, but this breakfast issue is a big one for me. They need to rethink this breakfast offering, and do something different. Even after we got our food, no open seat to eat! They could add seating or something to help. This made for an unnecessarily hectic and dissatisfying start to our day. By the last day, we stopped trying and found other options, but even if you skip the chaos of the third floor, you still have to wait and wait for elevator service.

Stayed July 2014
Helpful?
3 Thank Bradford L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina V, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review, 15 July 2014
Hello Bradford L,
Thank you for reviewing my hotel of your family experience with us here In New York City! It is great to hear our spacious rooms worked well for your family’s stay! I am sorry to hear that the elevators were running slow during the breakfast hours. We like to inform our guest that on the weekends during the breakfast hours to allow 10-15 minutes for the elevators due to high demands. The complimentary breakfast buffet is my favorite and I always suggest to stop by and check it out! We hope to see you on your next trip to NYC!
Ashley Deichert
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta, Georgia
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 July 2014

We love everything about this hotel - the location (midtown Manhattan, near Times Square, Bryant Park and Macy's), room size (all rooms have a sleeper sofa and full-sized fridge), bed (comfy - with one exception - see below), and most of all, AWESOME staff. Prior to our stay, I had emailed that we would be there over our daughter's 10th birthday, and we found chocolate chip cookies and milk in our room the night of her birthday. That gesture made our daughter (and us!) feel so special. Christina V at the front desk is the best and needs to be recognized for her ability to make all guests feel welcome.

I have one minor complaint, but I'm not blaming on it on the hotel, as it seems to be a new thing all Marriotts are doing. One of the sheets on the bed was not soft at all - it was downright crinkly. I've seen other reviews of different Marriott locations so maybe it's a brand-wide thing. We pushed it out of the way and were much happier.

Green Features: Rooms are cleaned everyday, but the towels and bedding are not necessarily replaced. I applaud Marriott's efforts to help the environment. No one washes their sheets every day at home - so why should a hotel?
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LizTravels_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evanston, Illinois
Level Contributor
84 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 10 July 2014

We stayed in this hotel for the 4th of July weekend, starting Thursday July 3rd for 4 nights. The hotel is superbly located, very close to Times Square on Avenue of Americas.

Our check-in process was quite smooth; however we had to wait till 2:45 in the afternoon to get our room. We were asked to wait in the business center on the 3rd floor that had two fixed computers with internet access. So we were quite ok.

We had a studio apartment, with one queen size bed and another sofa bed. The room was of moderate size. The bathroom however was quite tiny compared to the size of the room. The view from the room was very nice. The 1st night we asked for extra pillows and our request was promptly responded to.

Breakfast was on the 3rd floor (same place as the Business Center). We found the lines very long, but they moved pretty fast. The managers on the spot were very efficient in making sure the various items were well stocked. We never had to wait for an item to be refilled. With more than 100 people in the breakfast area at a time, the whole process was managed super efficiently.

The only issue with the hotel, if can mention one, is the availability of elevators, especially during the breakfast hours. Most guests had to wait for 10-15 minutes to get an elevator. One of the days, I had to walk down the stairs and get the elevator from ground level.

I would definitely recommend this hotel to anyone.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DR_DD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 8 July 2014

We booked in for a week to relax in NYC after a6 weeks of travelling through NorthAmerica and we were very disappointed with the standard of accommodation and the delay in rectifying the serious faults with our room. The first night the floor was flooded due to the air conditioning and the shower did not work either.. We had to dry our clothes in our soaked bag ourselves and in trying to fix the a/c they disconnected it so that we sweltered through the next night at 80 degrees and no window to open. The TV also didn't work and couldn't be replaced plus the shower wasn't fixed. On the 3rd day we were moved to another room, so much for a hassle free non packing stay in NYC. No refund of our fees and poor service for a Marriott member which we are reconsidering. I did provide feedback on returning home but have heard nothing further from them

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina V, Guest Relations Manager at Residence Inn New York Manhattan/Times Square, responded to this review, 27 July 2014
Hello Bill L,

Thank you for your review. This is certainly not the experience we want any of our guests to have. We would like to make it up to you. Can you please reach out to me with more details so I can further investigate this matter. Please feel free to email me directly at Ashley.Deichert@marriott.com or you can call me at 212-380-5019. I look forward to hearing from you, and getting this problem resolved.

Ashley Deichert
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 July 2014

The Hotel is in a great location, it is within walking distance from Times Square, Grand Central Station and the Empire State building. It is one block away from a subway station and market.

We were up on the 34th floor so we had a very nice view.
The room is big and clean, although the bathroom is quite small. It has a very nice kitchen but unfortunately no stovetop.

The breakfast was very good with lots of variety to choose from. We stayed 2 days and the menu was actually different on the second day.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LinaM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 July 2014

Stayed here during the 4th of July weekend 2014. Very good value for your money and I'd give it a 5 were it not for the slow and crowded elevators and some rude staff.

1. Location - Excellent;
2. Rooms - generous space by New York standards; clean with a nice small kitchen, microwave, coffee maker & refrigerator;
3. Elevators - only 4 elevators servicing all those floors and rooms; wait is bad during peak hours - i.e., mornings and early evenings;
4. Hotel Guests - lots of children so expect some (or a lot of) noise (it was fine with me but might not be with other people; some children were crying late at night but that's just how children are);
5. Breakfast - selection was very good but way too many people having breakfast at the same time. It was kind of difficult looking for a place to sit and eat. We took the elevator from the 27th floor during breakfast time and it literally stopped in every floor going to the 3rd floor.
6. Staff - - some were nice and helpful, others were downright rude (in my case, the concierge was just unfriendly and snobbish!)

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ktr614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amory, Mississippi
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 July 2014

Amazing location!!!! The staff go out of their way to make sure everything is as it should be. Stayed in a 2 Bedroom suite with a sleeper sofa for an amazing price. Walking distance to Macy's, Empire, Broadway, Times Square, 30 Rock. Free Wi Fi and breakfast. Would return again without hesitation. Room 3305 - has view of Bryant Park, very good room. Beds very comfortable.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn New York Manhattan/Times Square

Property: Residence Inn New York Manhattan/Times Square
Address: 1033 Avenue of the Americas, New York City, NY 10018
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#88 Romantic Hotel in New York City
#114 Family Hotel in New York City
#144 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Residence Inn New York Manhattan/Times Square 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
One of the top hotels in Times Square, Residence Inn by Marriott New York Manhattan/Times Square invites you to take advantage of the many wonderful amenities we provide for business and leisure travelers. Our Bryant Park hotel's free daily breakfast and newspaper delivery offers a great way to start the day, and our free high-speed wireless Internet is available throughout our hotel 24 hours a day. Our all-suite accommodations give you the space you need to work or relax after a long day in New York City. From our Bryant Park hotel's excellent central location, you can access all that NYC has to offer: restaurants, bars, attractions, and corporate offices. Of course, should you want to stay at our hotel, we have a cozy lounge and bar that you may linger in. Visit us at Residence Inn by Marriott New York Manhattan/Times Square! ... more   less 
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Also Known As:
Residence Inn By Marriott Times Square New York Hotel New York City
Residence Inn New York City
Marriott New York City
New York City Residence Inn
New York City Marriott

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