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Hilton Garden Inn New York/Central Park South-Midtown West
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Reviews (2,807)
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2,807 results
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1,150
1,141
322
132
62
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1,150
1,141
322
132
62
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2,100 - 2,105 of 2,807 reviews
Reviewed 16 May 2014

just an average hotel. Staffs are friendly and fast check in but very very very small room. Not recommend for family trip because there a less room in the same floor (one type of room per one floor). Big group will be seperate to each floor and need key to access to each floor. Worst thing is Evalator is very crowed. You have to wait for 30 minutes or one hour to get out on rush hour. Lobby is small

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Woody_nut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 30 May 2014

Thank you for your review and noting our friendly staff. Should you require a larger guestroom, please upgrade to one of our suites with a fully furnished exterior walk out. Please note that we are currently working on an elevator upgrade to increase efficiency.

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Reviewed 16 May 2014

The location is great for people who like to walk and see many of the NYC sites. Great restaurant in the hotel. over all very nice hotel with the exception of a poorly designed bathroom. The doors are sliders that you can hear and see though and DO NOT LOCK... makes for a stressful time when traveling with little ones

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 13 June 2014

Thank you for your review. We are sorry to learn that you did not well approve of our bathroom design. We trust that our great customer service will compensate for that.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

I would stay here again. It's a great location for walking to the Theater District, Times Square and Central Park. Bring your patience for elevators. They seemed slow and were always crowded with guests and staff.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 13 June 2014

Thank you for your positive review and highlighting our clean and comfortable guestrooms.

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Reviewed 15 May 2014

Friendly staff, new/remodeled rooms, business center computers slightly slow but appreciated free printing. Generally clean and quiet and got good sleep even though heard next room doors closing/opening late night and early morning. Bed is very comfortable, tried to find out the brand so I can buy same one for home use. Air con worked well. Bathroom is good size. Good for visiting daughter at college though prices can change very rapidly. Close to shops and restaurants. Few blocks from public transportation to go to airport. Would have liked to have written directions on how to get to/from airport to hotel. Staff is very friendly and helpful but not very knowledgeable about tourist attractions such as how to get the double decker bus, restaurants.

  • Stayed: April 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank nyan777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 13 June 2014

Thank you for your review and highlighting our close proximity to all of NYC's Best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014 via mobile

We had a good stay of 10 nights. The location was excellent. Very near to broadway - as we watched Wicked and another show. Convenient to pharmacies like Duane, CVS, telecommunications like t mobile, subway lines. The hotel has a business centre with printing and a coin operated laundry service - washing machine and dryer with laundry powder purchased from reception. Housekeeping was generally good with the exception of 2 days when no housekeeping was done due to the reason of privacy card being displayed and we did not display on those days. The reception was very helpful and able to respond when plumbing was required.
The room was fitted with a mini fridge and microwave. The wardrobe was tiny and we removed the ironing broad to place our stuff in. The heater was a bit noisy.
We got a good price on travelzoo.

  • Stayed: April 2014
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1  Thank RovingRascal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this reviewResponded 30 May 2014

Thank you for choosing to stay with us and your positive review. I have shared your feedback with housekeeping regarding the skipped service and we have taken the necessary actions to ensure this does not repeat.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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