We had a reasonably good stay at this hotel. It is close to the Park and theatre district. Also very close to subway stations making it easy to get anywhere quickly.
The staff we dealt with--with HUGE one exception--were fantastic, helpful and very professional. Thank you Greg, Bianca, Kelvin, Nathan, and our cleaning people on 34.
The room was really clean and well thought-out considering the limited space in a typical NYC room. The room had enough room for easy access to suitcases and enough room for two people to be comfortable.
The bed was firm and linens had a nice feel. The bathroom was spacious, the shower had good water pressure. We were very happy with our room--and even though we were right across from the elevator it was extremely quiet.
We were on the 34th floor and had a few problems with the slow elevator being used by hotel employees. One night we were heading up to our room after a late dinner and an employees stuck his hand in, re-opened the door and took us down to the 5th floor basement. NOT cool.
We also asked for help with a cab on Thursday 6/19/14 about 9pm and were told by the desk person and a MANAGER on duty that the bell man was delivering room service so we were out of luck. It was pouring outside. Again not cool. Actually Hilton you should have bell/door people all night. When we arrived originally at midnight there was no one to help us with bags. This hotel is always busy so there is plenty of money coming in to pay for this position.
Also finding out there was a fire system test for two days as we checked in is really slimy. Send an email and give us specific details so we decide if we want to find some place else to stay.
Overall the glitches were out-weighed by the great room and central location.
- Official Description (provided by the hotel):
- The Hilton Garden Inn New York/Central Park South-Midtown West is close to exciting shopping, dining and entertainment for which New York City is known. Our hotel is located near top NYC attractions like Central Park, Times Square, Broadway and Columbus Circle Shopping. The Hilton Garden Inn Central Park South-Midtown West hotel offers two flexible meeting spaces with latest A/V technology and complimentary 24-hour business center, 24-hour fitness center and onsite dining at the Garden Grille & Bar with room service options available. Feel at home in our inviting guest room with comfortable beds, 40-in LED TV, premium channels, complimentary WiFi and a large work desk with ergonomic chair. Rooms also include microwave and mini-refrigerator. Upgrade to one of our suites for more space and city views. The hotel offers baggage storage at the front desk and area shuttle for your convenience. ... more less
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