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“Excellent location a shame about the amenities.”

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Hilton Garden Inn New York/Central Park South-Midtown West
Ranked #196 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Liverpool, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent location a shame about the amenities.”
Reviewed 2 July 2014 via mobile

The location for the hotel was perfect and the staff were all very friendly the room was adequate although a little on the small side for four people. It would have been fine had it not been for the bathroom. The door didn't close properly there was no water pressure and the water was freezing meaning cold weak showers all round the mechanic did come up to look and advised us that it would work if you left the water running doe a good twenty minutes but we found this wasn't necessarily true as it was cold again the next day. The only other minor issue was that the lifts were unbelievably slow and always very busy as they were tiny would have taken the stairs up if we weren't on the 12th floor! But a really excellent location and comfortable beds.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElleJ91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, 10 July 2014
Thank you for your review and highlighting our great staff. Please accept our apologies on the issues in which you note. I have shared your points with our management team and we have taken corrective actions.
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2,341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Washington DC, District of Columbia
Level Contributor
207 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 1 July 2014

It's not always easy to find a decently priced hotel in midtown that's brand new and the room isn't the size of a walk-in closet... but this brand new Hilton Garden Inn is the ticket! Gorgeous inside and out. Rooms are a great size by NYC standards, as are the bathrooms. Comfortable bed and good amenities. (I actually though the brand-new nature here made for a nicer and more modern stay than when I'd stayed at the Hilton Midtown before.) Definitely putting this spot on the top of my hotel list in the city!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, 10 July 2014
Thank you for your 5 star review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 July 2014

The Hilton Garden inn on 54th St had only just opened when I visited last time a few months ago. This trip they seemed to have found their feet.
I arrived early and they were happy to check my bags while I went off to meetings. They took my phone number and called me to let me know when my room was ready.
I had a room on the second floor with a terrace, table and chairs that would have been nice to sit on if the weather had been a bit better. The room was quiet and I didn't hear any traffic at all during my stay which is a bonus in New York City at any time!
The Empire Steak House and bar are attached to the hotel and it's a great place to finish the day with colleagues. The food was great.

Room Tip: Some rooms on the second floor have outside terraces.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobnMal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, 10 July 2014
Thank you for your 5 star review, we are delighted to learn that we were successful in exceeding your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 29 June 2014

Room not ready almost 2 hours after check in time. Front desk clerk rude and condescending. Felt very unwelcome after a long train ride and walk. Not what I expected as a hilton honors member. Room smelled very strongly of Lysol or some disinfectant. Beds are clean and comfortable

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraLRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, 30 June 2014
Thank you for your review. Please accept our deepest apologies for the delay you experienced during check in. I have shared your commentary with our Team as a training tool and we have taken corrective measures to ensure this does not re-occur.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 June 2014

This hotel is clean and fresh! Centrally located with a friendly staff. It's not the Four Season but you will not be disappointed. Since it is a new property everything is in tip top shape and the attached restaurant has a nice out door space that you can sit out and have drinks or a meal. I would stay here again.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank soniae336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, 30 June 2014
Thank you for taking the time to share your 5 star review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn, Virginia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 28 June 2014

We stayed one night at this hotel to attend a show at Radio City Music Hall. I was pleasantly surprised. The hotel is new and very modern. This Hilton Garden Inn is unlike any other. We stayed in room 2608 a king city view room. The Keurig coffee maker is a nice touch. The layout of the room works well. The sliding door to the bathroom was a nice touch. The location is good and centrally located to popular city sites and amenities (theaters, Bank of America, restaurants, etc.). Valet parking is 55.00 per day. Expensive but speedy. Internet was free which was also nice. I didn't get a chance to eat at the restaurant but the food I saw individuals eating looked rather tasty. The only negative is the elevators they are extremely slow. I would definitely stay here again when visiting Manhattan.

Stayed June 2014, travelled as a couple
Helpful?
Thank NoRegrets1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, 30 June 2014
Thank you for your positive review and we are thrilled to learn that we pleasantly surprised you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NC
Level Contributor
136 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 26 June 2014

Comfortable business hotel. Decent hotel bar plus small lobby and outdoor seating area. Rooms and bathroom on the small side with average furnishings. Located on 54th street so on a side street. My AC was not working very well so my room was a little warm overnight. I did not eat on property so can't comment on the food.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LadyRouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, 30 June 2014
Thank you for your review. Please let us know what we could do differently to earn your 5 stars.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New York/Central Park South-Midtown West

Property: Hilton Garden Inn New York/Central Park South-Midtown West
Address: 237 West 54th Street, New York City, NY 10019-5589
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #196 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Garden Inn New York/Central Park South-Midtown West 3.5*
Number of rooms: 401
Official Description (provided by the hotel):
The Hilton Garden Inn New York/Central Park South-Midtown West is close to exciting shopping, dining and entertainment for which New York City is known. Our hotel is located near top NYC attractions like Central Park, Times Square, Broadway and Columbus Circle Shopping. The Hilton Garden Inn Central Park South-Midtown West hotel offers two flexible meeting spaces with latest A/V technology and complimentary 24-hour business center, 24-hour fitness center and onsite dining at the Garden Grille & Bar with room service options available. Feel at home in our inviting guest room with comfortable beds, 40-in LED TV, premium channels, complimentary WiFi and a large work desk with ergonomic chair. Rooms also include microwave and mini-refrigerator. Upgrade to one of our suites for more space and city views. The hotel offers baggage storage at the front desk and area shuttle for your convenience. ... more   less 
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