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“great rates and clean rooms” 4 of 5 bubbles
Review of Holiday Inn Express New York City

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Holiday Inn Express New York City
Ranked #332 of 467 Hotels in New York City
North Carolina
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“great rates and clean rooms”
4 of 5 bubbles Reviewed 8 April 2014

Stayed here for location to work and the room rate. Was very pleased. The room was updated and clean. It was a small room, but that is expected in NYC. The small number of rooms on each floor also made it very quiet.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank agillia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,110 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
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New York
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

I chose the Holiday Inn Express as a base for a quick 24 hour visit to New York City to attend the theater. The hotel is very conveniently located on 45th Street (don't be fooled by the "Fifth Ave" description...if you take a taxi to 45th and 5th you will have to search a bit for the hotel...it is on 45th a few buildings to the west of 5th Ave). It is located nicely just off the mainstream tourism of Times Square. It is a typical Holiday Inn Express...no frills, free breakfast (small eating area in main lobby), and free wireless internet. The rooms are typically small for New York City, yet they seem roomier than they are. Nice layout, well-decorated, and clean. Recommended.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jockadog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canmore, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 March 2014 via mobile

Absolutely LOVED our stay. It was a Mother/Daughter getaway and the hotel was a perfect location! Soooo close to Times Square, the Theatre District, Central Park, etc.
Kelly, in particular, was our favorite! Thank you so much Kelly for making our first trip to the Big Apple a memorable one. All your recommendations were awesome and we appreciated the time you took, to help us navigate the city and offer suggestions. We're sorry we weren't able to say a proper goodbye :)
We will most definitely be back!

Stayed March 2014, travelled with family
Helpful?
3 Thank Jesska B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, FL USA
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 March 2014 via mobile

When I took my choir to New York City, we stayed in this hotel. The rooms were clean, though somewhat small. I stayed in an accessible room, and it was very comfortable. Maneuvering the halls in a wheelchair was tight, but possible. With only six rooms on a floor, my room was quiet.

Stayed March 2014, travelled with friends
Helpful?
1 Thank bskMiami_FLUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFifthAvenue, General Manager at Holiday Inn Express New York City, responded to this review, 24 March 2014
Thank you so much for your review of our hotel. I'm really glad to hear that you enjoyed your stay with us. We always strive to put guests first and provide a warm and engaging service to all our guests. We would very much look forward to a future opportunity to welcome you back and deliver another excellent service. Thank you for staying at Holiday Inn Express Fifth Avenue!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

Very good location near grand central station, times square. Breakfast was included (cereals, yogurt, fruits, toast, pancakes,eggs, coffee, tea) free coffee and tea whole day. 2 queen room was little small, but just enough for 3 nights for 2 adults and 2 teens. Some things looked little worn out and old. AC/heating was working but it was little noisy. Room was in 46th street side. Personal was very helpful and nice. Area felt very safe and some nice restaurants are just nearby, within walking distance.
We booked transportation to airport from front desk, due early flight... same price as normal taxi fare, without running in street to get it on time. Free WiFi included, 2 computers in lobby to customer use. Good value, so if you are not spending time inside of hotel this is good option.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Seagull4free
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New York City, responded to this review, 21 March 2014
Dear seppo6,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with our staff service, features and the location of the hotel. I am sorry that we failed to meet your expectations in a few areas in particular the noise from air conditioning unit. Please accept our sincere apologies for any inconvenience it may have caused you. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, New South Wales, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 4 March 2014

Spent a week staying at the Holiday Inn over Christmas. We had 4 people in our 2 double room and we were very very cosy! There was no space to move besides getting into bed. Was a fun stay though. Bar down stairs was awesome. Became friends with two hilarious bartenders Larry and Ron who ended up showing us New York nightlife. Restraunt has great food too. Location was away from the hustle and bustle.
Would go back again but this time would get two rooms!

  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lovestoholiday101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New York City, responded to this review, 20 March 2014
Dear Brittnee J,

Thank you for taking the time to convey your comments regarding your recent experience with us. We are pleased you did enjoy your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Although, there is not much that can be done with the room size, it is New York City and real estate is at a premium. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansdale, PA
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 3 March 2014

First let me say this is a hotel in NYC so space is at a premium. If you only want a place to sleep after walking around the city then this hotel is an excellent find and probably the cheapest you will get for the cleanliness and safety of the area. If you plan to spend your vacation in your room then this hotel will be too small for you. The Holiday Inn Express is about a 5 minute walk from the New York Public Library (you can see what it looked like before it flooded in the movie The Day After Tomorrow) It's also about 15 minutes to walk to Time Square (get up early and watch them broadcast Good Morning America). One of the positives for this hotel is a complimentary breakfast and 24 hour coffee on hand. Clean rooms but small. Hung Yip Chinese Buffet next door make for a cheap lunch after your free breakfast (weekdays only though)

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SandCrawler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New York City

Property: Holiday Inn Express New York City
Address: 15 West 45th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #332 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Holiday Inn Express New York City 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Fifth Avenue Hotel. Built in 2005, the hotel features include complimentary American breakfast, free in-room wireless high-speed internet access and free local phone calls.The Holiday Inn Express Fifth Avenue is a brand new modern, twenty-two story high rise hotel centrally located within close proximity to numerous restaurants, museums, 5th Ave shopping and the following attractions: Times Square, Rockefeller Center, Grand Central Station, Empire State Building, St. Patrick's Cathedral, Bryant Park, Radio City Music Hall, Carnegie Hall, Lincoln Center, Broadway Theatre District and the Jacob Javits Convention Center. We are also a short cab ride away from Madison Square Garden, Macy's, Lord and Taylor, American Girl, the Modern Museum of Art, NYU, FIT, and the Chelsea Piers. Stay with us if you are in town to see the Today Show which is right up the street from us, as is the David Letterman Show and Good Morning America. Visit New York City, and Stay Smart at the Holiday Inn Express Fifth Avenue Hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Holiday Inn Express Manhattan

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