I returned last night from a 5 night stay at this facility. I thoroughly enjoyed the hotel. As a HGI, its exactly what I expected and that is precisely why I try to stay at Hilton properties. Generally good quality and quite consistent.
I stayed in room 1607, good size for Manhattan, very clean and bed was very comfortable. Room was also surprisingly very quiet, facing the back was key. Though front or back Manhattan is noisy...
Only a couple of irksome items; no shelf in shower. Who thought this was ok and a good idea? And why have they not placed a corner shelf yet- such an easy thing to add! Housekeeping good but, if you see I'm out of caffeinated coffee why would you add only tea? I get you may be out at the moment but, make a request to have someone replenish your supply. When I did spot someone from housekeeping that was the case. They were out and had to bring it up at a later time. No biggie but, that should be automatic.
Aside from those 2 small items I have no complaints. Everyone I came in contact with was extremely friendly and helpful. The employees had a great energy! The location was spot on - restaurants, shopping and subway station within steps. I really could not have asked for a better location - E 52nd St and 3rd Ave.
As far as complaints I've read about the elevator situation I did not find this an issue at all and I used them several times a day. I think some want to push the button and instantly it appears. Yes, I agree there are hotels with 3, 4 + elevators but, they also have double, triple ect. the number of rooms. It's all relative. I have never been in a hotel where there was not sometimes a minute or two wait. Also, only once did I share the elevator with someone from housekeeping and it was not a problem. I actually felt kind of bad because she kept apologizing for riding the elevator with me. I kept telling her not to apologize and it certainly was not a problem.
This is a great little hotel - actually I really liked the fact that it is on the smaller side, more personal. It's in a great, safe location and the staff is excellent. Pretty much checks off my needs while traveling. Highly recommended!
- Official Description (provided by the hotel):
- The Hilton Garden Inn New York/Central Park South-Midtown West is close to exciting shopping, dining and entertainment for which New York City is known. Our hotel is located near top NYC attractions like Central Park, Times Square, Broadway and Columbus Circle Shopping. The Hilton Garden Inn Central Park South-Midtown West hotel offers two flexible meeting spaces with latest A/V technology and complimentary 24-hour business center, 24-hour fitness center and onsite dining at the Garden Grille & Bar with room service options available. Feel at home in our inviting guest room with comfortable beds, 40-in LED TV, premium channels, complimentary WiFi and a large work desk with ergonomic chair. Rooms also include microwave and mini-refrigerator. Upgrade to one of our suites for more space and city views. The hotel offers baggage storage at the front desk and area shuttle for your convenience. ... more less
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