My wife and I planned a trip to New York for a few days and reserved the Sugar Hill inn in Harlem as our place to stay. When the taxi drove us to the address my wife and I thought there was some mistake, the building looked like some average persons apartment, the door was locked, lights were off and no one answered the bell or when we knocked. I went onto the website and it said the inn had been closed until further notice and that there was a second building that we would have to go to. So, we starting walking through NY with our infant son at night to the other address. When we got there, it was the exact same thing, locked doors, lights off and no one answering. I called the number on the website and no one answered, then I called a second number and finally got an answer. I was told there was a special way to unlock the doors and that no one would be there to help us. We walked back to the original building, finally got inside and went to our room and at that point my wife broken into tears. The room was dirty, it smelled and there were nude pictures (albeit tasteful ones) on the walls. We were so unbelievably dissatisfied with the inn, we actually canceled our entire trip, went home early even though we knew they would charge us for the entire stay at the inn, which was over 430 dollars, thats how bad it was. I asked the man I spoke with on the phone if we could cancel early and was told that he would look for another person to take the room, 2 hours later I had the full charge for the rooms on my credit card, so I guess the search wasn't even performed. "Never" go to this inn.
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- Also Known As:
- Sugar Hill Harlem Hotel New York City