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“I have the following small complaints”

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New York Hilton Midtown
Ranked #324 of 467 Hotels in New York City
GreenLeadersBronze level
Pulaski, Va.
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“I have the following small complaints”
4 of 5 bubbles Reviewed 2 August 2011

Overall, this is a very nice hotel in a great location. It is clean, and the staff is friendly and helpful. I have the following small complaints:
1. The exercize area costs $15.00 per day. That is ridiculous.
2. You must pay to use the business center. That is ludicrous.
3. There is free internet in the lobby, but not in your room. That is crazy.
4. A draft beer in the lobby bar costs a staggering $9.50. That is insane.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LeePulaski_Va_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,841 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Norfolk
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 August 2011

Very clean modern hotel with a perfect location
Close to Time Square, 5th Avenue and Central Park.
Good size room with modern bathroom and comfortable bed
Helpful friendly staff.
Would definitely stay there again

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KDWNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coral Springs, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 August 2011

We stayed at the Hilton NY for 3 nights in July 2011. We had a suite. The room was decent size. The bathroom was pretty small, but not terrible. The room was a little musty, but not that bad. The best thing about the Hotel was the location! Walking distance from Time Square, Central Park, and the theater district! Price was not bad also.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jmgpgg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anderson, South Carolina
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 August 2011

This was my first visit to NYC, a combination business trip/family vacation. Check-in and check-out was very first for Hilton Honors members. The room was much bigger than I was expecting and appropriately furnished. The cleaning staff was quick and good. I did have one maintenance problem that was left unfixed for several days.

The concierge desk was manned by efficient and helpful staff and pre-printed directions to major attractions were a plus. From the hotel it is an easy walk to Central Park, Times Square, Hell's Kitchen, and the Show District.

The elevators were slow and insufficient to deal with the crowds of people at peak hours. The lobby area was also in need of more seating.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lawtygrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DUBAI
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 July 2011

Check in was extremley slow even though we were honors members and in that line. Room was ok but bathroom had lots of hair in the bath and on the floor of the bathroom. The location was perfect for visiting all the fab landmarks of New York. Had a couple of maintenance issues which were dealt with promptly. Pillows were hard.Check out was slow as well

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank thestreetsonthebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 July 2011

All around great hotel. Great location and great staff. Rome seem very new.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapeCod1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Oak, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 July 2011

I was hoping to get a chance for an upgrade and left a message for Kelly Cahill a VP with the Hilton hotel. I was very happy to get a phone call back addressing my request. When I checked in I had the upgrade I was hoping for along with access to the Executive Lounge. It is rare these days when a VP contacts you personally and gives you action not just a promise. All the staff was helfull and friendly from housekeeping, to the front desk. I felt safe, welcomed and individualized care in the big apple. I will certainly return to the hotel. Thanks again Kelly.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DrKarll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#70 Green Hotel in New York City
#200 Luxury Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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