A couple of years ago, the New York Hilton began a deliberate policy of removing all services and amenities. What had been a decent business hotel, now offers less than guests receive at a Motel 6. There is NO room service. That's right - you fly in and arrive at 11:00 at night, no room service. Fprget about making yourself a cup of coffee, there are no coffee makers in the room. There's no refrigerator either. When I arrived the phone wasn't working. I got back in the elevator (since I could not call) and, when I reported it, I was told that it would be fixed the next day. When I returned from th office the next evening, the phone still didn't work. When I again went down to report it, I was told that the technicians go home at 5:00. if you have a tchnical problem after 5:00, you're out of luck. A friend of mine who was staying at the hotel as the head of a group of about 120 hotel guests had reserved a room for himself, hs wife and their daughter, who was to sleep on a pull out couch. When they went to pull out the bed to go to sleep, it had no sheets. Bathrobes? Don't be silly -- there are no bathrobes. Checking in or out is a major time sink, because the registration desk is understafrfed. And don't think that this shabby treatment is for the one-time visitor. I am a "diamond level" guest because I stay at Hiltons so often. The front desk has a diamond check-in lane. But it is no longer staffed. The hotel staff are sympathetic.. They know the guests range from unhappy to furious; they've heard it all before. But they can't provide services that the hotel does not make available.
- Official Description (provided by the hotel):
- A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, TravelUp, Hotels.com, Hotelopia, Hilton Hotels Direct, Southall Travel, Booking.com, Agoda and LoveHolidays so you can book your New York Hilton Midtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton New York Hotel New York City
- Hilton New York City
- New York Hilton
- New York City Hilton