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“Too cheap for words”

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New York Hilton Midtown
Ranked #325 of 467 Hotels in New York City
GreenLeadersBronze level
Pocantico Hills, New York, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Too cheap for words”
Reviewed 25 January 2014 via mobile

Does it really cost so much for the Hilton to keep the coffee machines in the rooms? So now there is no room service and no coffee. So I had to go downstairs (waiting 10 minutes for the elevator) and wait in line because everyone had the same idea. It's just the last straw. Oh and the new Ice Bar is moronic. The front of the hotel is dominated by a stupid looking store selling ice bar t-shirts. So farewell NY Hilton! The London Hotel is right down the street. Same great location but with a coffee machine in the rooms. So the Hilton saves a quarter but loses my business forever.

Stayed January 2014, travelled on business
Helpful?
Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 28 January 2014
Neil,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your candid review of our in-room amenities and regret you were disappointed in your most recent experience with us. We will utilize your comments as we look towards future improvements and hope you will give us another chance to impress should you return to the city in the future.

Thank you,

NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,968 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,775)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
USA
Level Contributor
94 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 January 2014

We live in Jersey and like to have a weekend around Christmas in the city
This has to be one of the best locations, walk to everything
If driving turn off 6th Ave on to 63 st for valet parking, as it happened the Hilton was full so we went a hundred yards further on for the next parking garage which was fine
The front door on the Ave of Americas (6th Ave) is taxis only and the doorman will send you around the corner
We had a special for two nights and had to attend a Hilton Club sale presentation
As soon as they saw we did not have $60k for a timeshare we were on our way, so not as exhausting as most time share presentations
We we're offered a return for this year, pay up front but two nights for $360 or thereabouts so we signed up paid and booked for next Christmas
We already know the time of the presentation so can book our shows accordingly
There often seems to be a line at the deli downstairs, so we would go across the street to a deli on 53rd for a cheap breakfast etc.

Room Tip: Thai is a big hotel Hundreds of rooms!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SquanMariner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2014

This Hilton is very nice, the location is excellent, walking distance to theatre, Rockefellar, shopping etc. if you don't mind short distance walks. The room was clean. Staff very helpful, especially concierge staff.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travlz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, United States
1 review
Reviewed 24 January 2014

A nice Hilton hotel in midtown Manhattan, very close to NBC Studios, Times Square, David Letterman and Central Park. Rooms are comfortable, staff is friendly and courteous, and the amenities are quality.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Thursten S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
University Park, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2014

Stayed at this hotel for a conference and my husband and son tagged along. This hotel is ideally suited to Central Park, Rockefeller Center, Radio City Music Hall and Times Square. Meeting facilities are very good and the room was relatively affordable and very nice. Excellent location for business or vacation visitors. Helpful staff.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oconomowoc, Wisconsin
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 January 2014

Highs: Every single one of the personnel were quick to provide great service, friendly, helpful and very professional. Great location close to many attractions and shopping, great meeting rooms, good business center, great TV, soft water, very clean throughout and great food and drink. One would never really have to leave the hotel because anything can be delivered. Able to accommodate large conferences.
Lows: Small guest room, older fixtures, phone didn't work very well, no fridge or micro, some things were astoundingly expensive (two drinks in the lobby bar, $45!), elevators occasionally swamped and guest taxi queue slower than it needed to be. Station for printing boarding passes has bugs.
A familiar brand, a good choice for large conferences, or a decent base for tourists; but my stay left me wondering if a better alternative exists...

Room Tip: Higher floors are quieter. The executive floors have larger rooms.
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Green Features: Accommodated environmentally-conscious guests with cleaning options, but no recycling bins in the room for paper and plastic.
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2engineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, 29 January 2014
Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Thank you,

Kellie Cahill, CMP
New York Hilton
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marietta, Georgia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 January 2014

Hilton Hotel Midtown is a Jewel in the center of all activity. We were welcomed graciously when we arrived early. Our grandson has Peanut allergy and the staff in the Executive food area worked with us judiciously to be sure he did not eat foods with nuts or food in contact with nuts, Our room was on the 36th. floor. It was clean and comfortable. The bed and pillows were great. The desk staff was both courteous and very helpful, always with a smile. The doormen were great, and concierge was available and provided accurate helpful information. My family highly recommends this hotel.

Room Tip: we were on the 36th floor...ask for a specific view.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jo ann w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New York Hilton Midtown

Property: New York Hilton Midtown
Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#69 Green Hotel in New York City
#201 Luxury Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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