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“Better than expected”

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New York Hilton Midtown
Ranked #324 of 469 Hotels in New York City
GreenLeadersBronze level
Reviewed 23 June 2014

I was in NY for five nights for business and chose this hotel because if its amazing location and good rates.

The rooms were large by NY standards and had recently been renovated. I stayed on the executive floor and the continental breakfast provided was excellent. Despite having 2000 or so rooms I didn't find the public areas too hectic or overcrowded. There is a great take out food outlet on the ground floor which has an excellent selection of both hot and cold food (the pizzas are yummy). The service was good and the staff friendly. Unfortunately there was no mini bar, no in room coffee and tea facilities and no room service. This had a very negative impact on my stay. I know this is NY but other than a drugstore there didn't seem to be any other 24 hour eateries in close proximity to the hotel. I was also a little concerned about security - I think key access to the floor would make me more comfortable.

The rate was good and the rooms were nice and the food was delicious. I would certainly stay here again.

Room Tip: I stayed on the executive floor with its associated amenities. The rooms had recently been renovated...
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  • Stayed: June 2014, travelled on business
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1  Thank Lil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,561 - 4,567 of 10,477 reviews

Reviewed 22 June 2014

The trend in NYC is to tear down the old to build bigger and better. It's time for this one to go. Very shabby, no sense of customer service at all. A major brand hotel of this size with no restaurant or room service of any kind? If you want coffee in the morning, it must be delivered in a paper bag from an off premises restaurant and must be accompanied by a minimum $ food order
When we requested that our bags be held for an hour after checkout by the bellman, we were advised the hotel does not provide that service, but a separate business in the lobby would hold our bags for an added fee

Room Tip: To chose a good room, go to another hotel
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  • Stayed: June 2014, travelled with friends
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3  Thank Frank N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded 24 June 2014

Frank,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize you were disappointed in our offerings. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return to stay with us the next time you are in the area so we may better demonstrate the brand standard quality you expect and deserve.

Thank you,
NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014 via mobile

The best thing going for the hotel is the location. It's just down the street from 30 Rock and Central Park. Makes for an easy walk, cab or subway to most any location.

The issue is the price. While $400-$500 a night is "reasonable" for NYC it still seems high. And we, bc of our schedule, had to get a "deluxe" room which cost more. But sitting here in the room right now there's not ONE thing that you'd look at and say it makes the room deluxe. The fancy wood cabinets are so warped three drawers don't close. The bath tub doesn't drain. Take a shower and it's knee deep by the time you're done. Bathroom small by NY standards. No coffee maker. No fridge. What's "deluxe"?

Our room was clean. No complaints there. Just feel a bit ripped off by calling this room a deluxe and charging extra for it.

  • Stayed: June 2014
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1  Thank SS1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

There was just nothing personal or caring about this hotel .. it's a machine not a hotel. It's all about herding the people to the right rooms and getting them out to get the next ones in. It was convenient ... I'll give it that. Definitely wouldn't choose to stay here for a holiday.

  • Stayed: October 2013, travelled on business
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2  Thank Gee_Monkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded 24 June 2014

I appreciate your review of your recent experience with us. I'm very sorry that you did not feel valued as a unique guest and assure you this is not typical of our hotel and staff. Every guest is very important to us, so I have addressed these issues with our team. The next time you are in the area we would love to have you come back and experience the brand standard quality hospitality you expect and deserve.

Thank you,
NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

Bought a package here ( need to listen to a vacation club pitch ) . The room was a disappointment! No fridge,robe coffee pot. Small bathroom,so-so bed. The room is clean. The hotel convention -business . Do not stay here if you don't like crowds and confusion. Oh well,Hilton won't be my " go to" hotel chain.

Stayed: June 2014, travelled solo
2  Thank Sandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

3 front desk agents st 4:30 on a Saturday in June, Need I say more.guests were ready to riot, staff was distressed and when I got to my room it was tiny and loud. I will never stay here again. Do yourself a favor. . find a better hotel!

Room Tip: Ask or a big room
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  • Stayed: June 2014, travelled with family
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3  Thank extonrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kek98, Director of Sales at New York Hilton Midtown, responded to this reviewResponded 23 June 2014

Please accept our sincere apologies for the hassle and frustration you experienced at check-in. We strive to have enough team members ready to handle peak check-in times and regret this was not your experience. We will use your comments as we work to improve our front end operations and hope you were able to enjoy the duration of your stay with us.

Thank you,
NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014 via mobile

Stayed here as I was attending a wedding nearby.

For the money we paid I felt we could have or should have gotten better value for money.

I guess we paid more for the location than we did for the service.

It was a very busy spot and lacked a personal touch on check in.

The rooms were a little dated as regards decor but it had all the amenities you'd expect in a top rated hotel.

  • Stayed: September 2013
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Thank Yogs70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New York Hilton Midtown

Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019-6078
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#69 Green Hotel in New York City
#204 Luxury Hotel in New York City
#237 Family Hotel in New York City
Price Range: £177 - £474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1932
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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