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The Lex NYC
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Reviews (748)
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519
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All reviewsmadison square parkblue smokenew yorksmall balconycontinental breakfastflatiron districtgreat boutiquesmall hotelcomfortable bedwould definitely stay here againeast villageeach morningbottled waterfront desk staffconvenient locationwould highly recommend this hotelloved this hotel
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567 - 572 of 748 reviews
Reviewed 2 April 2014

I stayed at this Hotel during what turned out to be their first week of operation while on business in the Flatiron area of NYC. The Hotel offered much more than I expected for the price range- brand new large Samsung flat TV with great HD service, really great WiFi for free, and coffee and pastries in the morning, also for no charge. Bathroom was clean and new and hot water was plentiful.

The best part of the stay, however, was after I had to stay elsewhere on Thursday night for a meeting outside the City but checked in again on Friday night before my Saturday flight. It turns out that I had left a favorite shirt behind and had no idea that I did so. The general manager of the Hotel, Matt, not only made sure that my shirt was kept aside for my return, but even greeted me at the desk when I checked in again to return the shirt to me in person. After a few minutes chatting with Matt, I felt as if I had been staying at the Hotel for years despite it being less than a week old (and my second stay).

The entire staff was also very friendly and helpful, and seemed to remember my name every time I walked through lobby. I've been to a few new hotels over the years that were still pretty rough in their first month open, but this location seemed to be completely organized and running on all cylinders.

I will definitely be staying at this Hotel again whenever I return to this area for business or personal reasons- the Hotel itself is great and personal service of the staff will ensure that I remember this Hotel for my next visit to NYC.

Room Tip: My room faced the street and was very quiet (and dark) at night.
  • Stayed: March 2014, travelled on business
    • Value
    • Location
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1  Thank scnc96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, General Manager at The Lex NYC, responded to this reviewResponded 8 April 2014

Greetings from The Lex NYC,

I wanted to personally thank you for your stellar review on our hotel. It is comments such as yours that motivates the team at the hotel to achieve excellence. We all have pride and passion when it comes to servicing our guests and it is great to see that this proved true during your visit. We would love to have you back as our values guest shortly and we wish you well until that time comes.

Regards,
Matt Slippoy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

I found a great rate on the internet for this hotel ---wanted to be in this location due its location near Madison Square Park and Union Square areas. The hotel had just opened and things were clean and tidy...they told me I was the first person to sleep in my room, bed was comfy, fresh clean towels. Nice ( free ) continental breakfast in the morning, fast free WIFI.
Perfect for me.....room was NYC size....for the price it was great....I'd come back.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Conrad's Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018 via mobile
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Stayed: March 2018, travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odalis G, General Manager at The Lex NYC, responded to this reviewResponded 13 March 2018

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Reviewed 27 December 2017
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odalis G, General Manager at The Lex NYC, responded to this reviewResponded 28 December 2017

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Reviewed 29 November 2017 via mobile
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Stayed: November 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Odalis G, General Manager at The Lex NYC, responded to this reviewResponded 6 December 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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