Just before leaving from Europe, we received a message from Darren saying that the apartment that we booked had a serious technical problem and it was not available anymore (beyond his control). He immediately propose us two other solutions (two houses at the same price and standard that the one that we booked) to chose. Our problem was that we were going to NY to visit my son and his family leaving very close to the apartment that we first booked. The two other houses were much further from him, but for a normal tourist was better. Knowing our reason to visit NY, he offered to all of us the transport tickets that we had to take daily to travel to my son's house. We are grateful from Darren for his correctness, kindness and understanding and for the solutions that he gave us to compensate the troubles on the first house.
Darren was a very kind, helpful, and accommodating host. He went out of his way to ensure that my family was comfortable before and during our stay in two very fun neighborhoods in Manhattan. The next time we travel to NYC, I will contact him first to arrange our stay. Thanks, Darren!