my husband and i used to live in tribeca, so we picked this hotel based on its location. i read a couple reviews saying the service wasn't great, but i took them with a grain of salt and decided to try the place for myself. the room was nice, small - but that's expected, comfortable bed, good bathroom.
the service was pretty appalling. i am very easygoing and it takes a lot for me to get annoyed, but almost every encounter i had with the front desk staff was ridiculous. i've never been told "no" at a hotel when making a completely reasonable request (asking for a cot at 6pm on a saturday evening, when i had already called in advance to reserve it). i accepted the "no" and moved on - i said i would still like the cot for the next night. sunday night comes...no cot. no mention of it, no apology, no asking if housekeeping brought it, no nothing.
for the same money i would rather stay at tribeca grand, have staff that actually cares about making their guests happy, and not have a bus stop 5 feet from my window.
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- Also Known As:
- Hotel Duane Street