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“nice hotel, awful service”
Review of Duane Street Hotel

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Duane Street Hotel
Ranked #149 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 6 September 2010

my husband and i used to live in tribeca, so we picked this hotel based on its location. i read a couple reviews saying the service wasn't great, but i took them with a grain of salt and decided to try the place for myself. the room was nice, small - but that's expected, comfortable bed, good bathroom.

the service was pretty appalling. i am very easygoing and it takes a lot for me to get annoyed, but almost every encounter i had with the front desk staff was ridiculous. i've never been told "no" at a hotel when making a completely reasonable request (asking for a cot at 6pm on a saturday evening, when i had already called in advance to reserve it). i accepted the "no" and moved on - i said i would still like the cot for the next night. sunday night comes...no cot. no mention of it, no apology, no asking if housekeeping brought it, no nothing.

for the same money i would rather stay at tribeca grand, have staff that actually cares about making their guests happy, and not have a bus stop 5 feet from my window.

  • Stayed: September 2010, travelled as a couple
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1  Thank henripickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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553 - 559 of 673 reviews

Reviewed 24 August 2010

We were in the city for a wedding and stayed the night at the Duane Street Hotel. Our room kind of felt like a dorm room/tree house. It was cute, decorated nicely, urban and modern. Everything was very clean and crisp. I couldn't imagine staying more than a night or two... you may accumulate too much laundry and things from shopping to fit in the room! For a night's stay in the city, this place was cute.

  • Stayed: August 2010, travelled as a couple
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Thank Turkette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2010

Superb location centrally in Tribeca. Relaxed atmosphere, clean and complete rooms.

Stayed: July 2010, travelled on business
Thank Oenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2010

We stayed three nights in a room on the top floor. Like most hotel rooms in New York it was small, but very well designed and was light, airy, very clean and modern.

We had been warned about street noise, but as far as we found the double glazing worked well, also perhaps because it was on the 6th floor, noise from the subway was minimal - after all, this is New York!

The only downside was the air conditioning unit kept us awake for three nights, so much so that on the third night we had to switch it off, luckily the weather had just gotten cooler. It was incredibly noisy and would 'blast' out cold air every 8 minutes. Upon checking out, no real apologies or even an attitude of caring when feeding back, despite when after the first night we had asked if something could be done to change the way it operated.

For that reason, we wouldn't stay again, because for the price you pay, a problem as described above should really be dealt with in a more professional manner.

  • Stayed: August 2010, travelled with family
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Thank Frankieloves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2010

The Duane Street Hotel was so comfortable....GREAT bed. The staff was really helpful and friendly. I normally stay in Midtown but I just LOVED Tribeca. It was relaxed and "neighborhoody". I will certainly stay at the Duane Street again

  • Stayed: June 2010, travelled on business
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Thank chowbeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2010

We found a great deal for Fourth of July Weekend at www.bookit.com with this hotel ($105/night). We lived in New York before so when we saw the location which is TRIBECA, we knew we hit the jackpot! The subway (C,E) are right around the corner from the hotel. When you walk into the lobby, you will be greeted by Lessie who has the biggest smile in the world. A cool container or fruit infused water awaits us and freshly baked cookies and mini desserts in the counter. Our room was in the 4th floor and we learned that each room has a view of the city. Elevators were fast and good music. The room was clean and has floor to ceiling glass window which we loved. The it has a sheer curtain with an additional shade screen to trap the light for late sleepers. The queen size bed was comfy with it bright white fluffy comforter. Flat screen TV and a desk was appropriately situated. The room is the average size NYC room. For those who found this room small, they haven't lived in the city where space is a luxury! This is not Kansas! The room also included an iron which big hotel chains don't even include. I even had a fridge delivered in the room to keep our store bought water bottles. The bathroom was adequately stocked with organic amenities. The rain shower was comforting after a long day of walking! LOCATION::: it is is close to Broadway which is lined with stores to shop. Chinatown and Little Italy is less than a 10 minute walk from the hotel. There are tons of restaurants around the hotel that stay open late. We didn't eat at Beca but the place looks very nice. Would definitely stay in this hotel again!!!

  • Stayed: July 2010, travelled as a couple
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Thank worldmissionaries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2010

We stayed over 4th of July weekend, and the city was pretty quiet and empty. We had no problem with noise. I grew up in NYC and am used to the subways...we stayed on the third floor, and you could hear a rumble when they went by, but it was nothing more than the same sound of faraway thunder. Might be more noticeable on the second floor, less on higher levels. Never bothered me, slept straight through, not much noise from the street either.

Clean and small lobby, friendly and attentive staff. On checkout, we mentioned a loose tile in the shower area and the maintenance man standing right there immediately made note of it. Also, the lady working the front desk at around midnight on the 4th helped me look up the alternate side of the street parking regulations on the computer by the elevator, to make sure I was parked legally.

The room is small, but I expected that. The room was plush and looked exactly like the website photos. The bed was huge and soft and wonderful! It took up most of the room, which was perfectly fine with us! The furniture is clean and comfortable and modular, the sort of perfect small-space living furniture that those of us who have lived in the city enjoy. Very clean rooms, nice amenities like spa-type shampoos and a bathrobe available to wear. The flat screen TV was very nice, and the cable had a ton of channels!

The location is great: it may be downtown, but the island tapers to a point downtown and it's very easy to catch a west side train or walk through beautiful City Hall Park to catch the east side train.

Overall, it was a perfect weekend and the hotel accommodations added to the experience. I highly recommend this hotel as long as you can handle a small room, it's totally worth it.

  • Stayed: July 2010, travelled as a couple
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Thank 1987porsche944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Duane Street Hotel

Address: 130 Duane St, New York City, NY 10013-3808
Phone Number:
Region: United States > New York > New York City > TriBeCa , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#37 Business Hotel in New York City
#114 Luxury Hotel in New York City
#125 Romantic Hotel in New York City
Price Range: £140 - £342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Duane Street Hotel 4*
Number of rooms: 45
Reservation Options:
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Also Known As:
Hotel Duane Street

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