I came to Exhale with a friend for a little spa day. We each had a 60 minute massage and a 60 minute facial. I was greeted by a really lovely man at reception and taken back to the changing room. The changing room is comfortable and well-appointed. You are among the people who are changing before or after their yoga, pilates, or core fusion classes, however, which kind of makes you feel like a slug if you're only there to be pampered, but I suppose you could take a class and then hit the spa and feel good all around!
After changing into a nice robe (kind of uncomfortbale hard plastic slippers, though), I went to the spa lounge with my friend to wait for our services. The lounge area is soothing and dark--there is water, tea, and heated neck pillows.
I had my massage first and the the massage therapist was very, very good. She paid attention to the areas I asked her to focus on and was very competent. The massage beds are amazing--heated and so comfortable. The only downside to the massage was the massage therapist was a talker. I may have encouraged this by answering her questions, but what choice do you have when someone is asking you questions? I'm sure some people like to chat it up during their massages, but I'm not one of them and I think massage therapists should let the clients take the lead with respect to conversation. But all in all, it was a really good massage.
Next I had a 60 minute facial. The facial was top-notch; the woman did an excellent job with extractions and my skin looked fantastic afterwards. There was a bit of upselling and trying to get me to buy products, but I think that's pretty typical for a facial and she wasn't pushy (and I didn't buy the products).
So, I'm feeling pretty great about this place. Sure, the slippers hurt my feet and I didn't really want to talk during my massage, but the services themselves were very good and I liked the atmosphere. I'm leaving thinking I will definitely come back and then...checkout. I don't know what I did to make the receptionist (a woman in glasses, not the friendly man who greeted me on my way in) so hostile, but she was unnecessarily rude. She told me I owed more than I did (after she added in the gratuity I asked her to add) and when I asked her to break it down, she was huffy and gave me serious attitude. Turns out she simply said the wrong amount (transposing two numbers), but when I said, "oh okay, I heard you say X," she snapped back, "no I didn't!" It was just weirdly aggressive. Sad that this was the note I ended on because I liked the place otherwise. I may still go back--just to a different location!
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