The London… in New York? Is there a New York in London? This is a great choice for a nearly 5 Star property that offers a perfect location for those venturing to the theater every night, without wanting to stay in the fray and hassle of Times Square. I only wish I could love this hotel, instead of really liking it.
Is it perfect? No. Is it a lovely hotel with spacious accommodations with posh interiors? Definitely. I only wish this fine property would up the service and luxury aspect to make this a must-stay New York hotel.
The rooms are the main selling point here—they are very large for any city. Most are suites, if not all. The décor is seemingly understated contemporary. Unfortunately, the “for looks only” living room furniture is poorly made and totally uncomfortable. I could also call it “cheap.” There is also not enough lighting anywhere except the bathroom in this hotel room. It is as if they forgot lighting or someone stole the lamps. This is not acceptable for a supposedly 5 star hotel. Dimmers good. Dark bad.
The bed is comfortable, if not luxurious. Unlike other luxury hotels, you will not crawl in the bed and be taken to a land of “I wish my bed felt this good.” The televisions are also incredibly small. Tiny.
The bathroom was nicely laid out and we really appreciated the double person shower.
As far as service it is friendly, not polished. There is also a feeling that there is no manager on duty—I have no idea if there is, but that is the feeling.
We also had a problem with cigarette smoke in our non-smoking room. On two of our three mornings we had a definite smell of cigarettes being pumped into our ventilation. I called both mornings and was informed that several other people called, but that “this happens sometime.” Not good.
Then there is breakfast and the lobby restaurant. Our deal from Amex came with breakfast. Unfortunately, the breakfast room and offering at The London reeks of low effort and has the presentation of a Marriott. The service is also just standard – at best. Several guests around us were upset with their service and lack of it. The manager also seemed completely incompetent. The food was fine—for the Hilton across the street, and the café itself (doubles for the bar) is worn and in need of a minor makeover. The vinyl on the banquettes should have been replaced a few years ago. The menu is also very limited, and makes you feel they really just want you to get the mediocre buffet laid out on the bar. Yes, it was free. But it was not special in any way.
So, there, that’s The London in New York. If you demand a 5 star property that delivers New York luxury effectively and with all pistons firing – this isn’t for you. But, if you want a perfectly located hotel that is just far enough from Times Square so you can walk to the theater, but not stay there – this is for you. It’s also a great choice for those seeking room size over luxury. I would stay again, but if someone else was paying, and price was no issue – there are 5 star hotels that deliver much more service, luxury and detail to attention.
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel