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“Location, Location!”
Review of The London NYC

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The London NYC
Ranked #237 of 473 Hotels in New York City
Certificate of Excellence
Reviewed 4 October 2012

We have stayed 2 times in this hotel in NYC with our 3 kids. It is tough to find a better 2 bedroom suite in NYC in this location for this price. The bedrooms are tiny but very clean. Beds are a bit hard but not awful for a couple of nights. The suites book quickly for holidays and it is now really hard to get! We regularly stay at the Ritz Carlton on Central Park South but the suites are really expensive with the kids. You cannot compare the 2 except by location. We have really enjoyed our stays at the London to be able to walk to everything in midtown. It is super-safe as well. The service was a bit slow in the restaurant, and for room service but we are always there over long holiday weekends so it is busy. Staff is very friendly and helpful in all the chaos. While you are in NY, don't miss the Twin Towers site, 911 memorial. Worth the cab ride downtown. YOu will need to book ahead and print tickets. They can print them at the hotel for you also.

Room Tip: Views are not great from this hotel but for the value - great.
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  • Stayed: December 2011, travelled with family
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Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,265 - 2,271 of 3,714 reviews

Reviewed 4 October 2012

Stayed for 4 nights end of September 2012, Arrived late morning and a room was available which makes a nice change. The front desk actually changed our room type for the better from a studio to a suite with open plan layout. Huge comfy bed, fantastic bathroom with large 2 shower arrangement, nice seating area with good views, we were on 50th floor, not too much noise up there which is great for us. Staff very helpful and friendly. Had a meal in Gordon Ramsay restaurant, best meal we have ever had, amazing experience. Also ate is his Maze restaurant, very good food again and did find prices in Maze pretty good compared to other restaurants we tried. Location is excellent for a lot of attractions, Times Sq, Broadway etc. Would most definitely stay here again and highly recommend it. A great luxury hotel !!

Room Tip: Higher floors obviously help to cut down on outside noise
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  • Stayed: September 2012, travelled as a couple
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Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2012

The London Hotel was nice, not spectacular. The lobby is pretty small so if you are looking for a hotel with a large lobby and plenty of areas for relaxing I would consider looking elsewhere. We upgraded for a suite, which I would not recommend. The suites living area was sparsely decorated and not conducive to relaxing or having drinks. However, the bedrooms were very comfortable and we slept well. The bathrooms were small but clean. We had a central park view and that was really nice. Lastly, the workout facility was large and nice with great equipment. Much larger than the typically hotel.

  • Stayed: November 2011, travelled as a couple
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2  Thank Taylor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2012

Just finished a four night stay at the London for a weekend retreat with my wife. I do wish I could give 4.5 stars but I will round up to 5 since the overall experience was great. The hotel is ideally situated in the middle of everything - the park is a few blocks north, Times Square a few blocks south and shopping, restaurants and bars are all within walking distance. We had a room at the very edge of the building that was apparently a little different layout then most of the rooms but we loved it, still huge and we had an amazing view of the city from the living area and an incredible view of the park to the north. I thought the hotel was very quiet, but we were on the 35th floor, I can see how the lower floors would be much noisier.

The good -

-Exceptional room. Huge and nicely appointed, comfortable bed, great layout, great view, everything in excellent condition and convenient. Flat Panel TV's in both rooms, lots of power outlets, iphone dock alarm clock.
- Location that cannot be beat.
- Great views from the room.
- Overall great vibe of the hotel and area.

The negatives.

- If you are a stickler for over the top Ritz Carlton style customer service, this place is not that. The employees were accommodating and willing but not exceptional. Most seemed like it was their job and and not that happy to be there. Housekeeping and bell staff was great. Restaurant staff was just mediocre. No one says hello or welcomes you back, everyone just kind of does their job.
- They did get my bill wrong but fixed it quickly and politely. We stayed with Amex FHR and were not offered a room upgrade, which seems to be the norm here. Having said that though, the room was still great.
- As others have mentioned, the breakfast is just ok. We had it included with our rate. I would never pay $70 for two to eat their continental breakfast when there are dozens of other great restaurants within a few blocks. We also were entitled to free afternoon tea with our rate, but didn't partake in that.
- They did have a house car but this seems to be a hidden secret that only the bell staff know about and it was not available the one time we tried to use it.

We really enjoyed the place and wouldn't hesitate to go back. The room and location are exceptional. Flute champagne bar is a block away and the Ava rooftop bar on top of the Dream hotel were both great and very close. Faces and Names right next door is great as well, but more of a loud and rowdy crowd than the other two.

Room Tip: Ask for a room with a view of the park and on high floor.
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  • Stayed: October 2012, travelled as a couple
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2  Thank TexasTX_Travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2012

If you are looking for refinement and sophistication this is the place for you. Warm and inviting suites. Overall room sizes are quite large compared to other hotels in NYC. Views of Central Park are amazing. Priced well for its location. I would recommend this place in a heartbeat. LisaM

  • Stayed: October 2012, travelled as a couple
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Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2012

In May 2012 we had our 2nd visit to the London NYC. We had a vista suite on the far corner of the building and had amazing views of Central park on one side of our room and the city on the other. The suite itself was also amazing although the chair was not the most comfortable. It was a cool 'looking' chair and the couch was fine for sitting in. There was not a refrigerator in the room but we did call and had one delivered to the room for our stay.

The ambiance of the hotel itself was wonderful. After staying in the Hilton the last trip, and feeling the atmosphere was way to 'work' like for a vacation trip, we enjoyed the happy travelers we met, as well as the interesting events that took place at the hotel.

The room included breakfast buffet in the restaurant in the hotel lobby and that was great! Just enough to get us started each morning. The location itself cannot be beat.

Love New York and Loved the London NYC!

Room Tip: The vista suite was Amazing!! Views both directions... :)
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  • Stayed: May 2012, travelled as a couple
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Thank sbohlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2012

I took my family to NY to celebrate my wife's birthday with dinner and a show. We got 2 suites at the LondonNYC. The rooms were beautiful, beds comfortable, and there was lots of space. A fabulous buy for $400/night in midtown manhattan.

Staff were friendly, knowledgeable, no hassles at all with parking, valet, desk. Overall one of my favorite stays in NYC.

  • Stayed: September 2012, travelled with family
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Thank Ken G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The London NYC

Address: 151 West 54th Street, New York City, NY 10019-5302
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Romantic Hotel in New York City
#51 Family Hotel in New York City
#79 Business Hotel in New York City
#161 Luxury Hotel in New York City
Price Range: £206 - £512 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The London NYC 4.5*
Number of rooms: 561
Official Description (provided by the hotel):
Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more   less 
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Also Known As:
The London Nyc Hotel New York City
London Nyc New York City
London Hotel New York
London Nyc Hotel

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