American Express Platinum customers - very bad experience for us. We took the 4pm check out for today when we checked in, and housekeeping opened our door 3 times before we left. The third time was very, very embarrassing. Daniel the manager on duty blamed it on it not being in the notes, well not our fault at all. Also had a false charge for tea at the London Bar which we were never at. This was before we used our $100 Amex credit, and it looked like we weren't going to use it when they put the bill under our door. We did later for room service so they fixed it. Ownership should investigate if Managment is inflating their food and beverage report with unused Amex redemptions. But we're most upset about the compromising situation!
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel