I stayed here two weeks before Christmas while on a shopping trip to New York with a friend. We decided we were going to stay somewhere special and did a lot of research and picked The London. The hotel itself is lovely . Very elegant . The room is very spacious and has a seperate living area which is very handy to sort through your shopping . I can not complain about the actual hotel but its the staff that leave a bad taste. I have stayed in a few five star hotels over the years but these people give themselves airs and graces that they truly do not deserve. The concierge department is horrendous to say the least. We asked for two things and on both occassions we were disgusted by their service. The first thng was tickets to the broadway show Jersey Boys we had looked it up on the interent and had seen that there were tickets available prices ranging from $100 to $300. The concierge came back to us saying he could get tickets but he they would be $450 each . I understand they have to make money on the back of providing this service but honestly this was well out of order. The second thing was we asked for a town car to Jersey Gardens we had previously priced this at $100 each way they came backl looking for $300 each way.
We were never made to feel welcome at this hotel. Obviously they were used to dealing with people where money is not an issue but having been to New York on many occassions previously we were not going to be taken for fools. Personally I found the hotel pretentious and without substance. I have booked a 4 night trip to New York shortly and I have decided to try The Palace Hotel so I will update when I get back !!!!
- Official Description (provided by the hotel):
- Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "Best of" and "Top 10 lists", you'll find detailed design, attentive service and The London Bar. ... more less
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- Also Known As:
- The London Nyc Hotel New York City
- London Nyc New York City
- London Hotel New York
- London Nyc Hotel