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Reviews (2,168)
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Show reviews that mention
All reviewsmadison square gardenpenn stationhi expressnew yorktimes squarethe breakfast areafree breakfastbagelsrooms are smallthe empire state buildingfront desk stafftea coffeestayed here for nightsfew blockssubway lineconvenient locationaround the corner
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634 - 639 of 2,168 reviews
Reviewed 18 June 2014

Been here several times. Hotel s clean and comfortable. Staff has been nice. WIFI and computers in the business centr are terrible ~ I am told they are being upgraded. I. Was told that six months ago also. We'll see. Bath is clean and modern, but small. HAVE TO PUT SOAP ON COUNTER~no soap dish! YUCK! "Closet" is small and cumbersome - truly laughable design. If not for these fixable annoyances I could up the rating.

  • Stayed: June 2014, travelled as a couple
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Thank JohnC33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New York City - Chelsea, responded to this reviewResponded 4 July 2014

Dear JohnC33,

Thank you for writing a candid review following your recent stay. We thank you for your loyalty to our hotel, and acknowledging the service of our staff is a huge motivation for us. We are committed to providing our guests with the highest quality services and facilities, therefore, it is very troubling to read that our bathroom amenities and business center fell below your expectations.

We will address these matters with the respective departments in order to these unnecessary issues in the future. We do hope you would consider staying with us again in the future.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The hotel is quite nice, very helpful staff, clean, nice size rooms, great breakfast in a crowded hall, great location between the 7th and 8th avenues (for busses) and one block from the underground (line 1). Relative to hotel price in midtown, this one charges reasonably, especially for what one gets. Highly recommended for middle class visitors.

Room Tip: Higher floors are quieter.
  • Stayed: June 2014, travelled as a couple
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Thank Mookie09_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, responded to this reviewResponded 10 July 2014

Thank you Mookie!
We're very happy to hear that you found us to be a value in NYC. We're very proud of our location and our complimentary breakfast. Thank you for mentioning our staff and our cleanliness.
Gary DeSoiza, General Manager
gary.desoiza@hhmlp.com

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Reviewed 17 June 2014

Overall the hotel isn't that bad. It was clean, the staff was very helpful and friendly, close to Penn Station and downtown, and the breakfast was great. I guess I was taken back by the size of the room and the final cost to stay. I'm not one for staying in a big city and should have known that everything was going to cost way more than I'm used to. I'm very faithful, when I can be, to the IHG hotels because I can always expect quality. I just feel that this was a little too expensive even for being in Manhattan.
One major disappointment was that one of the 2 elevators was out of commission during our stay. It was a little challenging at times to get through the line to the tiny elevator that worked. Not sure if I would come back to this hotel simply because it wasn't a good value.

  • Stayed: May 2014, travelled as a couple
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Thank PSUfan158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express New York City - Chelsea, responded to this reviewResponded 4 July 2014

Dear PSUfan158,

Thank you for writing a review about our property. It is nice to know that our location is convenient during your stay here. We are also glad you liked the cleanliness of the hotel, the friendly staff, and the complimentary breakfast. We are very sorry for the inconvenience regarding the elevator. As for the rates, our prices may change based on the dates, and can be competitive in this area.

As a valued guest, please be assured that all comments will be acted upon, to ensure that similar situations are avoided. If there is anything we can do to make your next stay with us more pleasurable, please do not hesitate to ask the Manager on Duty.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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Reviewed 16 June 2014

Me and my 2 friends stayed here for 6 nights from the 1st week of June and we thoroughly enjoyed the stay. I was skeptical as normally I stay in the more expensive hotels in NYC but I was surprisingly taken aback with this hotel. It was located in a quiet surrounding alas some noise to remind you your in NYC but that was calming for me. My room looked out to Empire State Building so I slept with an amazing view . The staff were absolutely great! So polite, so caring and so charming! Franky, Yenny, Anais, Indira, Shelly and Victor were so accommodating and made us feel so welcome. Thank you guys !! Will definitely stay here again and everything was within walking distance including the subway and Macys! Fab restaurants within walking distance ! Coffee, tea on tap which was so good as often I ended my day with tea and sitting outside watching NYC go by. Breakfast was very good and fulfilling , lots of choices , the only thing was that it was very busy and often little space for all to eat in, but we would take our breakfast outside and relax before starting our day.

They allowed us to check out a little later as we overran and they allowed us to store our luggage there til we left for the airport on the day for an evening flight . They left us cute teddies made out of pillows which was so cute !

I've recommended this to many of my friends as it's not often you find a good value hotel Central in NYC with clean rooms, comfy beds and pillows and amazing staff in a brilliant location .

Thank you guys !!!! You made our trip even more great!

Room Tip: If you don't ask, you don't get !
  • Stayed: June 2014, travelled with friends
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Thank Princess B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, responded to this reviewResponded 10 July 2014

Thank you Princess B!
We really appreciate you taking the time to review our property and for sharing your experience on Trip Advisor. We really appreciate your recommendation and especially happy to hear that our staff impressed you. We will share your comments with everyone that you mentioned in your review. We're happy to hear that you will visit us again.
Sincerely,
Gary DeSoiza, General Manager
gary.desoiza@hhmlp.com

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Reviewed 13 June 2014

It was conveniently located just doors away from where I was working. The staff is very friendly and the rooms are nice and clean. The breakfast is very good, though a bit crowded with not enough seats at times. It is a great value compared to other NYC hotels. Easy walk to Penn Station and many stores nearby. I would definitely stay here next time.

Room Tip: Ask for a room facing the street on a higher floor.
  • Stayed: June 2014, travelled on business
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1  Thank Stewart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, responded to this reviewResponded 16 June 2014

Thank you Stewart!
It's great to hear that we're in such close proximity to your work. We're pleased that you found our location so desirable, enjoyed breakfast and found comfort in our rooms.
We hope that you will choose to stay with us again; when you return to NYC.
Gary DeSoiza, General Manager

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