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“Loud, Small, Expensive and poor value!”

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Holiday Inn Express New York City - Chelsea
Ranked #273 of 468 Hotels in New York City
GreenLeadersBronze level
Canberra
1 review
“Loud, Small, Expensive and poor value!”
Reviewed 6 April 2009

Well after paying almost $1500 for the weeks stay, i expected to at least be able to eat breakfast until 9am. on 3 occasions during the week, breakfast was packed up early. The rooms need some kind of sound deadening, and the locks were so loud that when people were getting back to the hotel all night long we were woken up. Rooms wouldn't be cleaned until 4-5pm (10th floor) and we were almost always back at the room after a whole day in the city before the room was offered to be cleaned. Absolutely atrocious. The room was so small i was honestly feeling claustrophobic! Seriously, I'm sure the value and clenliness and service would be better at a hostel.... take my word for it, I'm pretty forgiving whn it comes to hotel, and after staying in 9 different hotels whilst in the states for a month this was BY FAR THE WORST and MOST EXPENSIVE!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank otomix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Service
  • Value
  • Cleanliness
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Indianapolis, Indiana
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 April 2009

I was here with a group of 70 high school studant. There is not mauc in way of ammenities but there is a continental plus breakfast. The staff was extremely accomodating, rooms were updated and very clean but they are small. Location is excellent if you are trying to stay in the middle of lower Manhattan (couth of Central Park).

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aljesbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 March 2009

fab hotel, good location for subways, buses and walking of course. BUT take ear plugs the corridors are very noisy or rather the people that insist in having phone conversations not in their rooms...... The doors slam and someone decided that their dog neeeded a break, it spent hours barking one nght non stop whilst they were out,. Like others have said breakfast was busy but only near 9am, get up early and you'll have no problems. Safety deposit boxes behind the reception readiky available, so was the tea and coffee. The rooms whilst small were spotless, the bathroom immaculate.

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nic-Billy-and-Char
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
1 review
Reviewed 28 March 2009

We stayed in this hotel for 7 nights and had no complaints at all. Very central location, close to 2 tube stations and literally 5 mins walk to Macys and the Empire State Building. The room was not massive but big enough, the bed however was massive and very comfortable. Nice touch having tea and coffee in the rooms and the toiletries were also very handy.
Breakfast was excellent and saved us a lot of money. Great choice, always hot and tasty.
Try Amadeus pizza for excellent, good value for money food ( 8th ave-a few mins from hotel) try the old fashioned bakery opposite for desert and Brother Jimmys Barbecue was very good too.
We would recommend this hotel to anyone and will definately stay there again.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 March 2009

In NYC for a convention at the Javits Center and spent 2 nights at the HIE- a fifteen minute walk. The room was small- there was about a foot of space between the corner of the bed and the wall which you had to squeeze through to get to the bathroom (which in comparison to the room is spacious!) It was okay for me, traveling alone, but I wouldn't try to fit more than 2 people in that room. There is no closet, just a little armoire. The mattress and pillows were really comfy. Really clean modern bathroom. The only thing that really bothered me was the fact that I could hear when anyone opened their doors at my end of the floor. Sounded as loud as if it were my own door's latch. Kind of annoying in the middle of the night. The front desk staff was pleasant. Breakfast was good. The coffee is suprisingly really good. Internet service wasn't that great- signal wasn't very strong. The neighborhood felt safe and Penn Station is about a 5 min walk. I will definitely stay here again when traveling to NYC. Clean, up-to-date furnishings, nice bathroom, cheap parking around the corner, and in a great location. Can't beat if for $140/night for a weekend stay.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjrzgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 March 2009

This hotel is very good if you're willing to walk short(ish) distances or to pay for very short cab rides. The rooms very extremely pleasant. A very good breakfast (including: cooked food; waffles; doughnuts; biscuits; cakes; cereal). 24 hour coffee urn in lobby. High quality gym. Internet in business centre worked but took a while. Wifi throughout hotel.
Really enjoyed stay.

  • Stayed June 2008, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mtkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherwood Park, Alberta, Canada
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 25 February 2009

Stayed 4 nights with my wife and some friends. Was right at MSG for basketball and hockey games. A bit of a cab ride to time square although there is a subway station a block away. The rooms were the smallest I have ever encountered, but maybe thats how NY is? Breakfast was crouded but they had some decent continental and hot choices. Really no complaints except the price, but NY is NY and location costs.

  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oilfan4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New York City - Chelsea

Property: Holiday Inn Express New York City - Chelsea
Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#64 Green Hotel in New York City
#147 Business Hotel in New York City
#182 Romantic Hotel in New York City
#195 Family Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Official Description (provided by the hotel):
Thank you for choosing the newly renovated Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our recently refreshed 15-story high-rise hotel with amenities include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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