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“Friendly staff, clean rooms and in a great location.”

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Holiday Inn Express New York City - Chelsea
Ranked #260 of 468 Hotels in New York City
GreenLeadersBronze level
Reviewed 24 April 2009

Pros
Staff were friendly and helpful.
Hotel was smart and clean inside.
Room was a good size room and was clean and tidy. King size bed was very comfortable.
Breakfast was busy but people were always moving on. Not a huge selection of food but there was something for everyone.
Luggage claim was very handy if you have a late flight as check out is 12.
Easy walking distance to attractions.

Cons
You can hear the room doors bang if there's inconsiderate (or drunk!) people about so take earplugs if you are a light sleeper. Was there 5 nights but only one of these where we were awoken throughout the night by the doors. Think the hotel should advise guests to close the doors with a little more care but it would not put me off going back at all.

  • Stayed: April 2009, travelled as a couple
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Thank Betty_Scotland_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (2,026)
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1,246 - 1,252 of 2,026 reviews

Reviewed 21 April 2009

We stayed on 12th floor here for 3 nights last week, great complimentary breakfast (cinnamon buns to die for!) although very busy at times as it is quite a small area to sit but we took breakfast to our room instead. We were at the front of the building above street but with window closed at night didn't hear a thing! Amazing view of Empire State from window, wireless internet was brilliant. The only thing I have to say is that the room doors are very poorly designed, they make such a noise when closing them, even when trying to shut them quietly as to not disturb other guests. Most of the guests in our neighbouring rooms just let them slam which when you are fast asleep at 3am sounds like an explosion! Not the noise you want to hear! Other than that a great stay!

  • Stayed: April 2009, travelled as a couple
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Thank dlcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2009

I chose this hotel based on TripAdvisor reviews and I cannot say how happy I am from this decision. The location is great, The staff are great especially their supervisors called Gary and ????;So helpful and welcoming. The breakfast eas the best on its range. It has every thing you need for a good hotel , unbeleivably great location near major atractions and metro stations.
The only weak point is that 2 lifts are not enough for a 12 storey building.

  • Stayed: April 2009, travelled solo
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Thank RezaDanesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2009

Good location only a few blocks from Penn Station. Comfortable hotel with very helpful desk staff. Quiet, clean, nice room for NYC

  • Stayed: April 2009, travelled on business
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Thank Elise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2009

We recently enjoyed a 4 night stay and were very pleasantly surprised at the high standard of this hotel. Features such as complimentary breakfast (although best to eat before 8am to avoid the rush!) and internet were the icing on the cake!
We had requested a quiet, high floor room and although we were initially allocated a low level room at check-in, our prompting soon had this altered. Our room was modern, comfortable and well-equipped. If only the door had offered better insulation from corridor noise it would have been perfect! Location wise, the hotel was great!
We found its central positioning enabled a realistic walk to many attractions, although the subway or taxis were never far away! As far as eating goes, we enjoyed fantastic Japanese and Greek food in the immediate area. Next time we’re in NYC, we know where we’ll be staying!

  • Stayed: March 2009, travelled as a couple
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Thank dingo_gav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2009

Well after paying almost $1500 for the weeks stay, i expected to at least be able to eat breakfast until 9am. on 3 occasions during the week, breakfast was packed up early. The rooms need some kind of sound deadening, and the locks were so loud that when people were getting back to the hotel all night long we were woken up. Rooms wouldn't be cleaned until 4-5pm (10th floor) and we were almost always back at the room after a whole day in the city before the room was offered to be cleaned. Absolutely atrocious. The room was so small i was honestly feeling claustrophobic! Seriously, I'm sure the value and clenliness and service would be better at a hostel.... take my word for it, I'm pretty forgiving whn it comes to hotel, and after staying in 9 different hotels whilst in the states for a month this was BY FAR THE WORST and MOST EXPENSIVE!

  • Stayed: March 2009, travelled as a couple
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Thank otomix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2009

I was here with a group of 70 high school studant. There is not mauc in way of ammenities but there is a continental plus breakfast. The staff was extremely accomodating, rooms were updated and very clean but they are small. Location is excellent if you are trying to stay in the middle of lower Manhattan (couth of Central Park).

  • Stayed: March 2009
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Thank Aljesbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New York City - Chelsea

Address: 232 West 29th Street, New York City, NY 10001-5201 (Formerly Holiday Inn Express NYC Madison Square Garden)
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#64 Green Hotel in New York City
#143 Business Hotel in New York City
#178 Romantic Hotel in New York City
#190 Family Hotel in New York City
Price Range: £130 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York City - Chelsea 3*
Number of rooms: 228
Official Description (provided by the hotel):
Thank you for choosing the newly renovated Holiday Inn Express New York City - Chelsea hotel located right in the heart of Chelsea and Madison Square Garden area. We include a complimentary hot and cold Express Start Breakfast for all guests of the hotel. Our recently refreshed 15-story high-rise hotel with amenities include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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