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Holiday Inn Express New York City - Chelsea
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Reviews (2,131)
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All reviewsmadison square gardenpenn stationhi expressnew yorkthe breakfast areatimes squarefree breakfastbagelsrooms are smallthe empire state buildingtea coffeefront desk staffstayed here for nightsfew blockssubway lineconvenient locationaround the corner
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1,294 - 1,299 of 2,131 reviews
Reviewed 11 June 2009

We had reserved a non-smoking 2 double bed room for 3 days, all pre-paid on my credit card weeks prior to our trip.

Upon arrival at the hotel, we found out the only room available was a smoking room with king size bed. THey had overbooked. We slept 4 people on a king size bed that night! They did not even have any extra blankets to provide us, nor were they very apologetic about the situation. Upon speaking to the manager the next day, we were told that the room type is only a 'request' and is not guaranteed, and there was no compensation b/c the king size bed room is the same price as 2 double beds. All of it sounded pretty unreasonable to me, and I had already prepaid the whole amount, but we let it go so as not to ruin our vacation.

The next day they switched us to a 2 double bed room. As we were getting ready for bed that night, there was a knock on the door. My mom went over to the peep hole and saw 3 men standing on the other side. She was about to open the door when to our surprise the door began to open. They had a key to the room! The door was opened halfway before the man saw my mom standing there, he said 'sorry' and hastly shut the door. We were pretty freaked out. We talked to the front desk and they were concerned as well, after calling around they found that some workers had been instructed to enter to 'clean the room' by mistake. What hotel does housekeeping at night? it was already past midnight at that time, we could have been sleeping and 3 strange men were coming into our room. I shudder at the thought.

The key cards kept on malfunctioning and we had to get them reset at the front desk multiple times. Probably we put them too near our credit cards or what not, I heard that older key card systems are sensitive that way, but it was quite annoying. The other 2 hotels we stayed at during our trip did not have this problem.

Pros about this hotel:
1)cheap
2)good location, convienent and good shops/food closeby, safe, close to subway
3)breakfast included and tea and water available all day
4) a couple parking garages right next door at a reasonable price (for NYC)
5)Clean and updated rooms and bath. not very big but it is NYC.
6)internet cafe and workout room in the basement was nice

You get what you pay for, take a chance if you will. This hotel is hit and miss.

  • Stayed: April 2009, travelled with family
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Thank wakko_viv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2009

my friend and i were going to nyc for spring break and didn't book our hotel until literally right before we left. it was more than we wanted to pay for a hotel, but we decided in the end that it was worth it. our room was very clean, there was a complimentary breakfast in the morning that was kindof crowded but had a nice selection. the employees were friendly, and they had hot tea and coffee in the lobby all hours of the day. it is also very conveniently located with tons of attractions and penn station nearby if you want to commute further. would definitely recommend this hotel to anyone traveling to nyc!

  • Stayed: March 2009, travelled with friends
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Thank leynaleynaleyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2009

This hotel is conveniently located and only 2 blocks from the subway. We never felt unsafe walking back to the hotel from the subway because the area is vibrant. This is a newly built structure so everything is modern and clean. We got an excellent rate and we stayed for 4 nights. The first night was a disappointment because the room was near the stairway and all night the doors open & shut which kept us awake. We asked to have the room changed the next morning and Indira(?) at the front desk was kind enough to arrange for us. We had no noise problem with the new room and we slept very well on a comfortable king bed. A decent hot and cold continental breakfast was included but at times the dinning area is crowded -maybe because of March Break? All in all a very pleasant stay.

  • Stayed: March 2009, travelled as a couple
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Thank timbuk2Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2009

We found this a good value hotel and a great location for exploring New York. The rooms are small but when you are in a city like this you spend very little time in your room anyway. That said they are clean and the bed is comfortable. The only complaint we would have is breakfast. While there was a good selection to choose form the breakfast room was just to small for the amount of people there and it became a bit chaotic there.

  • Stayed: April 2009, travelled as a couple
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1  Thank paudbrowne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2009

Nothing outstanding about the rooms, small but the location, value, breakfast, NYC....all made it a great choice.
The staff are top notch, some of the best I have met.
Location is everything here and you are right in mid town Manhattan, two blocks from the Garden. Great Breakfast too!!

  • Stayed: April 2009, travelled as a couple
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Thank John200102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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