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“Excellent service”

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Hilton Garden Inn New York/Tribeca
Ranked #169 of 466 Hotels in New York City
Certificate of Excellence
United States
1 review
“Excellent service”
Reviewed 19 March 2014

The customer service of this hotel was above our expectation. Staff there were very professional and nice. Room is clean and the city view from our room was great. The hotel is located in the nice neighborhood and the A/C line subway station was right outside the hotel. The restaurant next (attached) to the hotel provided the breakfast and the food was excellent there. We had wonderful experience staying at this hotel and we will definitely recommend anyone who is looking to stay in this area.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Asami M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (210)
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English first
Richmond, Virginia
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 March 2014 via mobile

So the location of the hotel is excellent. In TriBeCa, right over the A,C,E subway trains, and lots within walking distance.

I paid for the upgrade to larger room with city view. Worth the price.

Check in was my biggest issue. Front desk guy wasn't helpful or truthful. When I arrived my room wasn't ready. After a long wait, he offered another room. Unfortunately he lied and said the offered room wasn't a downgrade but it clearly was smaller and had an interior view. I was able to get the room I originally booked once I complained. I DO compliment the porter Brian for being helpful and polite and the nice breakfast team.

Overall the hotel is nice and very clean. It just doesn't have much personality.

Stayed March 2014, travelled on business
Helpful?
1 Thank Mybincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
1 review
Reviewed 13 March 2014

Good location. Nice little coffee shop across the street. Bathroom and guess room was very clean. Has a nice roof top terrace but to cold to go up. We were two females travel together and felt very safe in this neighbourhood.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adyk
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2014

The hotel is relatively new and the staff was helpful with keeping my luggage for the day, while I was out and about. The internet worked perfectly. There was hot water in the shower.

The level of noise that reaches you in the room is something to be considered if you're a light sleeper and/or are off of a trans-Atlantic flight and are in a need of sleep. The window of my room (50% of all rooms at the hotel) faced the 6th Avenue and the Canal St, with some serious late traffic abuzz. There was quite a commotion in the hallway, the night being Saturday night. The level of noise insulation is way below what was needed. The thermostat would switch back to the default 66F, unless you hold the button manually, so the room temperature stayed below the desirable level.

Room Tip: See if the hotel can give you rooms facing the side opposite to 6th Avenue.
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lustrator1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston, United States
1 review
Reviewed 6 March 2014

This hotel is in a great part of town in Tribeca where usually rooms are small and pricey but the room was a nice size and had good amenities. The staff is friendly and helpful and let me check in several hours early. They held our bags for the day after we checked out too. The room was quiet and comfortable as well as clean.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackburn
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 March 2014 via mobile

Stayed here for a weekend break in Manhatten. Hotel was great for our needs.

Next the ACE line station and 2 minutes from 123 station.

Rooms were cleaned daily to a good standard. Good tea facilities. Didn't eat at the restaurant so can't comment.

Only one lift working (though this was being repaired on the day we left). Only 6 floors so stairs shouldn't be an issue if you're in a rush.

Stayed March 2014, travelled as a couple
Helpful?
Thank b2dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 March 2014

The staff was extremely friendly and helpful. The location provided easy access to shopping on Broadway and food in Chinatown and little Italy. Houston St was also nearby and we ate at Katz's. Stayed here for a visit to NYU - 10 minute walk and many interesting things to see in between.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 275charlesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New York/Tribeca

Property: Hilton Garden Inn New York/Tribeca
Address: 39 Avenue of the Americas, New York City, NY 10013-2201
Phone Number:
Region: United States > New York > New York City > TriBeCa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#85 Family Hotel in New York City
#112 Romantic Hotel in New York City
#120 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn New York/Tribeca 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Hilton Garden Inn New York/Tribeca located in Manhattan’s vibrant Tribeca neighborhood is home to the famous Tribeca Film Festival and features direct subway access to get you anywhere in Manhattan in minutes. Visitors can walk to some of the city’s finest restaurants featuring some of the world’s top chefs or shop at some of city’s finest boutiques.Guests will enjoy the property’s many amenities including onsite dining at the AOA restaurant, spacious rooms with HD TVs, complimentary WiFi and Garden Sleep System® beds for a relaxing night’s sleep. Business travelers will appreciate the proximity to major corporations in Lower Manhattan in addition to spacious desks in each room with secure remote printing through PrinterOn®. ... more   less 
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Also Known As:
Hilton Garden Inn New York/Tribeca Hotel New York City
Tribeca Hilton Garden Inn
Hilton Garden Inn Tribeca

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