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“Good location, overpriced though.”

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Hilton Garden Inn New York/Tribeca
Ranked #174 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 8 June 2014

I was pretty unimpressed during my stay here. To me it felt very expensive at $420/night. The room had a slightly unpleasant odour to it throughout, and the noise from the street was very clear - I could hear exact conversations from the restaurant below, even on the 3rd floor. While staff at the front desk were generally helpful, particularly the two porters who hail you a cab, breakfast staff were very disenterested, with one deliberately ignoring me - leaving a fellow customer bemused. Finally, and most frustratingly, i received an incorrect wake up call at 6am on my first morning - with jet lag this was very annoying.

The location is great for Tribeca, and a very nice 15m walk to Wall Street - so good for business customers

Personally, I would not stay here again.

  • Stayed: June 2014, travelled on business
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Thank hughandrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 9 June 2014

Dear edinburghstudent,

Thank you for taking the time to commet on your recent stay via TripAdvisor. We appreciate your honest input on our property's appointment and amenities and we will use your comments as we continue to evolve our guests' experience moving forward. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Kind regards,
PJ Galang

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723 - 729 of 1,457 reviews

Reviewed 6 June 2014

I stayed at the Hilton Garden Inn Tribeca last February. It was probably one of the best hotels I've ever stayed in! The staff were all very warm and helpful. My room and the hotel overall were immaculate. I had a nice view as well. As it was February (and therefore not a high tourist season), I got an excellent rate under $200 - practically unheard of by NYC standards. It's in a good location but far away from the tourist madness around Times Square. I will definitely stay again on another trip to NYC.

  • Stayed: February 2014, travelled on business
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Thank LaFleur1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 9 June 2014

Dear LaFleur1979,

Thank you for rating your stay at the Hilton Garden Inn - Tribeca 5 stars! Thank you for all the positive comments. I have shared all of them with my staff and they were delighted with all of them. We do hope you stay with us again whenever you return to the city. We can't wait to have you back!

Kind Regards,
PJ Galang

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Reviewed 30 May 2014

Spotless room with amazingly comfortable beds. Close to subway for easy travel. Walking distance from many attractions and restaurants. Staff was very helpful. Air conditioner helped block out street noise.

  • Stayed: May 2014, travelled with family
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Thank Rnrncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 31 May 2014

Dear Rnrncan,

Thank you for taking the time to share your comments about the Hilton Garden Inn- Tribeca via Tripadvisor. I'm very happy that you had a great stay. I'm glad that our location was of convenience to you while in NYC. I'm most proud that my staff has been very helpful with your hotel needs during your stay. I do hope that this brings you back to the Hilton Garden Inn - Tribeca in your future visit to NYC. We would love to have you back!

All the Best,
PJ Galang

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Reviewed 30 May 2014

Overall hotel stay was normal/okay, but several issues during my 3 day stay: - one elevator was out of order (of two), so the waiting time for the remaining one was several minutes in most cases - in the bar/restaurant one loudspeaker was out of order, which resulted in a permanent background drumming noise, not really the best for a quiet breakfast ... - one day the linens were taken off during room cleaning, but without providing new ones. It took 2 efforts/request until this got resolved (after several hours One other item: view from the room was ~ 5 meters looking at another house wall ...

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Roland H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 8 June 2014

Dear Roland H,

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our property's appointment and amenities and we will use your comments as we continue to evolve our guests' experience moving forward. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,
PJ Galang

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Reviewed 30 May 2014

my Dad & i Stayed at this hotel for 2 weeks from the 27th December 2013 - 10th January 2014. all i can say is how great this hotel is, great staff, great service, awesome location in nyc, will be wanting to stay here again when i visit new york again

Room Tip: ask for street view room
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  • Stayed: December 2013, travelled with family
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Thank ilovetoseetheworld81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 8 June 2014

Dear ilovetoseetheworld81,

Thank you for choosing to stay with us again! I'm very happy that you had a lovely stay! I have shared your comments with my staff and they are delighted to have read them. I do appreciate you taking the time out to rate us in Tripadvisor. We cannot wait to have you again for the third time.

All the best,
PJ Galang

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Reviewed 28 May 2014

Hotel is nicely located in Tribeca, with Canal a street away, Mulberry street 10 min away (walking) and Battery park about a 20 min walk. The best attribute of this hotel was it's staff. Extremely helpful and polite. The rooms were nothing spectacular. A little run down, but still clean. Stayed over for two nights and really no complaints, had a nice stay.

  • Stayed: May 2014, travelled on business
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Thank TheAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 30 May 2014

Dear TheAnthony,

Thank you for taking the time to comment on your stay via Tripadvisor. I'm very happy to hear that our staff made a big difference in your stay. I will definitely share this wonderful feedback with them to inspire them to work harder and better! I do hope that this brings you back to our property on your next vist to NYC! We would love to serve you again!

All the best,
PJ Galang

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Reviewed 27 May 2014

This is a clean, comfortable hotel located in one of the most desirable locations in America - right in the middle of Tribeca, at a convenient and pleasant spot in New York. This sort of location should demand a premium rate, and it does. But premium rates also require premium input from the property owners. In this case, it means staff and infrastructure. This hotel is bright and clean, but it lacks staff. It is the Hampton Inn model, with fewer staff asking more of guests, who, in return, should get a discounted price.

But the price here is in no way discounted. Instead, it is consistently at the high end of the range, making it at least as expensive as Hilton brands with ample desk staff, engineers, housekeeping and bell personnel that this hotel sorely lacks. $400+ per night rates are more the exception than the rule. This hotel has a serious infrastructure problem. Only two elevators serve the entire hotel and there is no service elevator, which means guests share the elevators with housekeeping and service, which virtually doubles their load. This leads to incredible wait times at elevators as cars meticulously stop at every floor on the way up and down. When one elevator is out of service, as it was during my stay, a simple trip up to and down from the lobby is a minimum investment of 20 minutes. Nothing is posted informing guests of this issue, it must be deduced. If a hotel were undergoing a major renovation that severely inconvenienced guests, the ordinary thing to do is announce it on the frontpage of the website, inform travelers in advance, and discount rooms accordingly during renovation. But in the case of this hotel, it seems simply to hope no one notices.

Housekeeping goes on all day, thankfully, but without service elevators, housekeeping is evident all day. Trash bags line the hallways. Service carts block halls on each floor all day and into the night. Loud radios crackle outside rooms. As mentioned, housekeeping must work hard and use guest elevators which leads to constant stops and trundling of service carts in and out of elevator cars. They do their job - the rooms are clean - but at what price?

Before you book here be sure to ask about the state of the elevators. When one car goes down it is a 50% loos of elevator capacity in a hotel already sorely lacking in such capacity and I promise, will lead to a frustrating stay. Staff are polite and hard working. But what chance do they have at pleasing their customers when the ownership is trying to skirt by without the capital improvements any "premium" hotel desperately needs?

Bottom line: Do not pay a premium for this hotel, it needs to be at a material discount to its peers in this part of New York. Any place would be better at this price. This property simply needs to invest, or else cut prices severely.

Room Tip: Ask for lower floors to mitigate elevator issues.
See more room tips
  • Stayed: May 2014, travelled on business
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2  Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 30 May 2014

Dear Tim B,

We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so on your visit. We would love the chance to further discuss your stay. Please feel free to reach out to us at your earliest convenience.

Kind Regards,
PJ Galang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New York/Tribeca

Address: 39 Avenue of the Americas, New York City, NY 10013-2201
Phone Number:
Region: United States > New York > New York City > TriBeCa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#85 Family Hotel in New York City
#112 Romantic Hotel in New York City
#120 Business Hotel in New York City
Price Range: £102 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Tribeca 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
The Hilton Garden Inn New York/Tribeca located in Manhattan’s vibrant Tribeca neighborhood is home to the famous Tribeca Film Festival and features direct subway access to get you anywhere in Manhattan in minutes. Visitors can walk to some of the city’s finest restaurants featuring some of the world’s top chefs or shop at some of city’s finest boutiques.Guests will enjoy the property’s many amenities including onsite dining at the AOA restaurant, spacious rooms with HD TVs, complimentary WiFi and Garden Sleep System® beds for a relaxing night’s sleep. Business travelers will appreciate the proximity to major corporations in Lower Manhattan in addition to spacious desks in each room with secure remote printing through PrinterOn®. ... more   less 
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Also Known As:
Hilton Garden Inn New York/Tribeca Hotel New York City
Tribeca Hilton Garden Inn
Hilton Garden Inn Tribeca

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