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Hilton Garden Inn New York/Tribeca
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Reviews (1,549)
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702
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All reviewscanal streetgreat locationholland tunnelnew yorksubway stationgreenwich villageeasy accessfront desk stafflower manhattanwalking distancefridge and microwavegood sizethe financial districtwould definitely stay here againbusiness tripbattery parkbusiness center
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788 - 793 of 1,549 reviews
Reviewed 27 June 2014

Very quiet - recommend getting the rooms on the interior of the building - the view is of brick walls, but you don't get all of the traffic noise. The room was clean and the bed was very comfortable. Convenient location. We will stay here again when we come back to the city.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 17 July 2014

Dear Lori B,

Thank you for giving us 5 stars in Tripadvisor! I'm happy that you have an excellent stay. I'm glad that you will consider staying with us again in the future. If you need any information about an upcoming stay you are free to give us a call. We look forward to you next visit!

All the best,
PJ Galang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

There is a subway station right outside the doors of the hotel which was very central and convenient to make our way to most parts of New York. The staff were helpful and friendly. Rooms were clean and beds very comfortable.

  • Stayed: June 2014, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Todd N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 17 July 2014

Dear Todd N,

Thank your for taking the time to comment about your recent stay via Tripadvisor! I'm very glad that you were very happy with our service and appointments. I do hope that this will bring you back to our property on your next visit to our city! We would love to have you back.

Thank you,
PJ Galang

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Reviewed 23 June 2014

This hotel for the most part is a no brainer...Excellent service staff is very attentive to your requests. Very good accommodation for the city/price. Restaurant is extremely convenient and has great dinner options for travellers (with or without children). Location is great for getting to majority of Manhattan sites. Nice area to walk around and enjoy. Easy location for in & out of the island

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
3  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 17 July 2014

Dear Robert M,

Thank you for sharing your review via Tripadvisor. Thank you for giving us 5 stars!!! I have shared your comments with my staff and they are delighted with all of them. Your comments will drive us to continue to work harder and strive for excellence! And with this I do look forward for your return. We would love to serve you again soon!

Thank you,
PJ Galang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The Hilton Garden was in a great location in Tribeca. The staff were friendly and helpful and felt safe walking around at 11pm.

I was surprised at the expense of the rooms, especially just being in London. The cost per night was almost 2.5x what I had just spent in London an a more upscale hotel. I did travel the week before Memorial Day holiday which may have been why the price was so high.

The rooms were clean although a bit small but the hotel overall was in a great location which trumped the small room. Was on the street side which was noisy because of an apparent police substation located in the underground so heard sirens through the night.

  • Stayed: May 2014, travelled on business
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Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 17 July 2014

Dear lovetogo132,

Thank you for taking the time to share your reviews about your stay via Tripadvisor. I'm very glad that you found us to be "great" and that you are very satisfied with the service! I do apologize for the high rates. During peak seasons and holidays rates tend to be high especially in Tribeca. If you plan to stay with us in the future, I do suggest to give us a call to check rates for the date you needed. We look forward in seeing you again! We would love to have you back!

Thank you,
PJ Galang

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Reviewed 17 June 2014

I've stayed in this hotel for six days at the end of April 2014 and overall the experience was good.

The position is excellent as you have several subway lines within 3 and 10 minutes walking from the hotel (lines A, C, E, 1, N, Q and R are the one I remember). and it's easy to reach every area of Manhattan and coming back late at night.
The room was with two double bed and even though from the hotel map appeared to be bigger than the standard room we still found it a bit small. It was still enough for two people with enough space for our luggages but may be something to consider.
The staff was nice and they agreed to keep our luggages when we went to DC for 3 days even though we were not planning to stay again in the hotel after our return.
The breakfast that in our case was included was good with a decent but not extremely wide buffer selection of fruits, cereals, sweets/cakes and typical breakfast dishes prepared at the moment from the staff.

Main negative aspects:
- the room size mentioned above that could have been better
- one elevator was not working for the whole stay and as the hotel only had two of them sometime we had to wait quite some time
- the staff helped us booking a cab from a partner company to move from the hotel to another Hilton hotel in Jersey City but the driver charged a ridiculous fee lying to us about the reason for it (for example he claimed he had to pay a toll that we verified later online is not presesnt for the route he took). We should have asked the price to the staff before booking it and probably be a bit more accomodating with the driver but I would still expect a professional service if the hotel agree to book a car for me and that was not

Overall it was a good experience and I consider this hotel again although I don't exclude something as good and at a lower price may be found in the area.

  • Stayed: April 2014, travelled with friends
    • Value
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Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PJ G, Front Office Manager at Hilton Garden Inn New York/Tribeca, responded to this reviewResponded 17 July 2014

Dear Andrea C.,

Thank you for takng the time out to comment on your previous stay via Tripadvisor. I appreciate the very detailed review about the Hilton Garden Inn. Your comments will help us ensure that we continue to improve our services including appointments and amenities in the hotel. With this I do hope for your return whenever you are in New York City.

All the best,
PJ Galang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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