we live in New York and take the kids there regularly for the games. the food at the restaurant isn't bad, but even on a slow day, there is a long wait for food. i can only imagine what it's like during peak times. we usually had really nice wait staff, with an occasional surly one. i don't mind the 18% mandatory gratuity, but i can see why customers who did not receive appropriate service would be ticked off by it. the game room is great for kids on a rainy or cold day, but i would say go elsewhere for food.
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