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“Very cool ideas, kinda janky Samsung pad”

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citizenM New York Times Square
Ranked #27 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 4 April 2014

We absolutely loved staying at citizenM. The unisex shampoo scented/branded shampoo was fantastic. We absolutely loved how it had little "citizenM says:" things everywhere. The branded is such a neat detail. If getting a ledge in the bathroom to set your stuff on while you do our business is possible, that'd be fantastic. The shower was a very cool experience with the mood pad's ability to change the color, but it was a bit slippery.

The mood/moon pad itself had a lot of cool features but was a little janky. By this I mean it crashed on me a couple of times and I had to tap multiple times before it would respond/catch up. It was a little frustrating. Very cool idea, but the tool itself needs a bit more precision.

Also, being by Times Square is convenient to get to, but means we can hear horns and drunk tourists through the window, Maybe a white noise machine would do some good at this location.

Of course, thank you, thank you, thank you for the test sleep!!!

Room Tip: Anything near the ground floor as the bar downstairs is bangin'.
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  • Stayed: March 2014, travelled as a couple
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Thank AlyssaStamets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,217 - 2,223 of 3,092 reviews

Reviewed 4 April 2014

A hotel I recommend in NYC.

Main room - Open space with different areas, each of which has very distinct furniture, lighting and atmosphere. Yet you feel you could have a drink, work, relax or read a book anywhere. The outside space is silent and beautiful.

Rooms - The rooms are very conveniently designed and arranged. The king size mattress is very comfortable. The shower is large. The various mood options with lights adds fun and comfort. My wife and I literally went 'wow' when the alarm clock went on and the rooms lighted up slowly.

Staff - Young, helpful, friendly and very happy to be here. Guillemette is a star.

Food - We experienced the breakfast buffet and were pleased with the choice and quality. 16 bucks for all you want of french pastries, the american standards of eggs, bacon and alike, juices and hot beverages, and healthy yogurts and so. Lots of options for dinner outside the hotel, it's ny and you are midtown, get out.

Lifts - Fast. No time to chit chat. That's a good thing.

Roof top - The roof top has a nice view and a large outdoor space. The bar is made out of 1 piece of wood. It is intimate, relaxed and trendy at the same time. Loved it.

My wife and I stayed on a week day to take a break from our manhattan routine and enjoyed the hotel very much. We recommend it for tourists, businessmen and couples on a short stay in the city.

  • Stayed: March 2014, travelled on business
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1  Thank alkisvalentin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

Citizen M is just what I need: amazing bed, modern and inspiring interior, cool lobby/lounge/restaurant, fair price. Best deal! I loved the view from our bed, right in the heart of Manhattan. Breakfast was great though a bit pricey... but worth it.

Room Tip: I'd go as high as possible to have a nice view.
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  • Stayed: April 2014, travelled with friends
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1  Thank newrafael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2014

The hotel is located just around the corner from Times Square, which is a great area to base yourself in NYC. Lots of restaurants in and around Time Square, but also only a short walk to more local places in Hells Kitchen. The rooms were of course spotless as the hotel is brand new. Excellent lobby and bar, very hip and modern design. I loved the computer check in/out terminals, it was so smooth and easy. Staff were incredibly friendly and enthusiastic. The tablet in the room that controls everything was surprising trouble free, and really intuitive. Heaps of tv channels and on-demand movies was a great bonus. Only small gripes - automatic doors in the lobby are slow as someone else mentioned, my sister and I both walked into the still opening door.... also people with no tech skills might struggle with the mood pad.

  • Stayed: March 2014, travelled as a couple
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3  Thank JoeyjoejoeshabadooJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

I really enjoyed my stay here with my fiancée. We loved the room and it's especially perfect for someone traveling alone/business or for a couple having a fun weekend in NYC. Around all the best tourist places. A huge disappointment was the linens. That's why I took off a star. This was one of the most disappointing sheets I slept on. Also they only gave us two really fluffy pillows that just sink when you put your head down.

  • Stayed: March 2014, travelled as a couple
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2  Thank LSnyc326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

My friend and I had a blast crashing here (maybe too much fun playing with the weird multicolored light fixtures in the room. Clean, comfortable, staff was very friendly and willing to answer questions. Definitely on the "hip" side, but I am pretty square and didn't feel too out of my element. Great location, seemed to attract an interesting, international clientele; a lot of young people, etc. Room was on the smaller side, but packed with gadgets and a nice, firm mattress, as if to make up for the lack of square footage.

  • Stayed: March 2014, travelled with friends
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Thank Wally A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

My boyfriend and I live locally, but we decided to take CitizenM up on the offer to stay a night to experience the new chic Times Square hotel. The space is beautifully designed.

The rooms are efficiently designed using every square inch. Although small, it is spacious enough for a couple to comfortable stay. The bed is extremely cozy and large. The large ,standing rain shower is amazing. All lighting and electronics are used with a touch pad. Allowing you to select customized settings for any mood.

The staff is especially helpful, young and friendly. We will definitely be back.

  • Stayed: March 2014, travelled as a couple
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1  Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about citizenM New York Times Square

Address: 218 West 50th Street, New York City, NY 10019-6702
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #27 of 469 Hotels in New York City
Price Range: £151 - £358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM New York Times Square 4*
Number of rooms: 230
Official Description (provided by the hotel):
Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more   less 
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