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“Amazing surprise”

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citizenM New York Times Square
Ranked #26 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 7 May 2014

I didn't know exactly to except when i arrived at citizenM since it's pretty new when i booked on january, 2014. But I was really surprised with every single detail. From the beautiful lobby to the trendy rooms controlled by a tablet, from the great breakfast to an example of kindness and professionality from its employees. My personal props to Corey and Stephanie who helped me a lot during my pleasant stay!

Stayed: May 2014
3  Thank rblacerda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 11 June 2014

Hi rblacerda,

We appreciate that you shared your experience with us and other readers. Especially nice of you to mention Corey & Stephanie. It is so rewarding for the team when they get recognized.

One of our core training themes is to surprise our guests (in a good way of course!). Glad to here our brand did just that.

citizenLance

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2,074 - 2,080 of 2,940 reviews

Reviewed 7 May 2014

I simply loved my stay in this hotel. I spent 11 nights there and it was amazing. Staff is very helpful and location is perfect! The bed is very comfortable and the shower is fantastic. Wifi works perfectly, and it is free! I'd recommend this hotel to everyone. Just loved everything!

  • Stayed: April 2014
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9  Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 11 June 2014

Hi Pamela G,

Thanks for such a glowing review. Really don't have much to add! You said it all.

citizenLance

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Reviewed 7 May 2014

We actually stayed at the Yotel while in NYC, but as we were walking by CitizenM, it just drew us in. I said, "I have to see this place." CitizenM is an ultra modern, hip, and trendy hotel with a coolness factor like no other. We asked the staff about the hotel and were greeted by a rock star named Leah. Leah was nice enough to give us a tour of the hotel, to include the rooms, eatery, bar & lounge. She really took the time to explain the whole CitizenM experience to us. That in itself told me that CitizenM was doing something incredibly right when it comes to customer service. The location of the hotel is just steps from Times Square. Thank you again, Leah!! You're awesome!!

  • Stayed: April 2014, travelled with friends
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5  Thank FrequentFlyrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 11 June 2014

Hi FrequentFlyrr,

It's not often we get reviews from "potential" guests. Thanks for taking the time to share your impressions of our hotel, and our hotel concept. We are very proud of Leah & she is one of the many stars on the team.

Next trip to NYC, we hope you choose us. I see you are a very regular traveler so check out the other cities in which we have hotels too.

Thanks again,

citizenLance

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Reviewed 7 May 2014

My wife and I are 60 so the room size and arrangment took a little bit to get acclimated. Having said that, we ended up loving it. The persons helping when you arrive and during our stay were great. It is designed for europeans and young people. The food at the small restaurant is very fresh and has many vegetarian items. The location is great for the theatre. The tv does not have the three networks but has all of the movie channels plus CNN etc.
Really liked the energy and friendliness of CitizenM.

  • Stayed: May 2014, travelled as a couple
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3  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 15 June 2014

Hi John W,

Thanks for sharing your experience at citizenM. So glad to hear we won you over. We may have been designed by young Europeans, but we did so with everyone in mind. From our self check in to the room's concept, we have spent years listening to guests and watching their behavior. This is what we feel the future traveler will prize: great internet, cleanliness, great service and good value. Many of the traditional hotel norms no longer fit today's life style.

PS - we are adding some channels including the major networks...sorry they weren't active during your visit.

See you soon.

citizenLance

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Reviewed 4 May 2014

Could not have asked for more! You cannot beat the price and the location. The staff is also excellent and very helpful. The cocktails in the lounge are to die for. Rooms are a bit on the small side but perfect if you are traveling alone. Loved the little details like the popular quotes, poems on the walls, pillows, pencils. Everything is brand new and wonderfully clean. Highly recommended.

Room Tip: All rooms I learned are identical.. Rooms are a bit small but you can expect that in such a location...
See more room tips
  • Stayed: April 2014, travelled solo
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1  Thank Mine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 15 June 2014

Hello mineeder

Thanks for your great review. We really appreciate your acknowledgment of the staff. It means a lot as that is really what makes or breaks an experience.

You are correct that all the rooms are the same, but not just here...in all our hotels. This is the same room design you will see in London or Rotterdam. We have found that travelers will prize great, well appointed public areas where they can work, relax, meet and drink versus more space in their room.

We look forward to seeing you return.

citizenLance

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Reviewed 1 May 2014

We were very excited to stay here for three nights on our journey back from London and a Paris. My husband had never been to New York, I couldn't have picked a better hotel. Reasonbly priced for such a great location in Times Square. It is away from major busy traffic of people. Bed was very comfortable, loved being able to close our window curtain by tablet ( made room dark and helped us snooze off our jet lag) loved the overhead rain shower and changing led colors of shower. Room is very small, recommend two people per room along with small luggage. Hotel itself is fun with all it's citizenM saying around hotel and outstanding waiting "lobby" area. Staff is extremely helpful and welcoming. Highly recommend this hotel and we will be back!

  • Stayed: April 2014, travelled as a couple
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4  Thank Kayla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 15 June 2014

Hi Kayla T,

Thanks for sharing your experience with others on Tripadvisor. I hope you saw the big, oversized drawer under the bed to help store your luggage. If not, our bad! We should have left it a jar for you to find. Thanks also for reviewing your impressions in such detail.

We look forward to having you back soon.

PS – we have hotels in London & Paris too…maybe on your next trip.

citizenLance

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Reviewed 1 May 2014

Liked : the email before you arrive with useful tips location,weather and other info and confirming booking
High speed free internet for multiple devices eg smartphone ,iPad etc in the room and throughout the hotel
Great breakfast self serve lots of it ,hearty good value.
Very good value for NY
Location excellent steps from subway entry
High geek value with in room smart Samsung control for room functions such as temp,entertainment ,v cool music choices (or your own just plug it in)
Perfect for the solo or couple traveller (s) moving fast. (Channel George Clooney "Up in the Air" Jason Reitman quality make of Walter Kim novel made in 2009)
What's not to like... A little offhand if you are a boomer used to obsequious hotel attendees however Gen X and Y won't even notice.....overall very good and would stay again if travelling solo.

Stayed: April 2014, travelled solo
3  Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 15 June 2014

Hello Matthew P,

Thanks for sharing your experience with others. Excited to read you would return. Our design concept is not intended to target a specific generation. We are trying to appeal to what we see are the growing desires of today’s traveler. You spoke about the Wi-Fi and the good values which we find are of paramount importance. We have also placed a priority on design and art. We have put this in place in response to countless amounts of feedback we here from travelers all over the world.

citizenLance

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Additional Information about citizenM New York Times Square

Address: 218 West 50th Street, New York City, NY 10019-6702
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #26 of 469 Hotels in New York City
Price Range: £159 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM New York Times Square 4*
Number of rooms: 230
Official Description (provided by the hotel):
Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more   less 
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