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“Citizen M won me over!!!”

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citizenM New York Times Square
Ranked #23 of 467 Hotels in New York City
Certificate of Excellence
Melbourne, Australia
Level Contributor
153 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Citizen M won me over!!!”
5 of 5 bubbles Reviewed 9 May 2014 via mobile

Based on the great reviews here, I chose this hotel and stayed 8 nights. I was not disappointed. The location was so convenient, just a few steps onto the 50th street subway and great central place for exploring midtown and going to theatre shows. At first I didn't know if l liked this hotel and by the second day it had won me over. The staff are amazing. The rooms are small - perfect for one person - but the economy of scale and use of space is very impressive. In the end, I realised that all I needed from a hotel in central NYC is a great bed, a good shower and a bit of peace and quiet from the busy city. This hotel delivers on all these fronts! The concept and execution is also impressive.

Stayed May 2014, travelled solo
Helpful?
6 Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this review, 9 June 2014
Hi Darren W

We appreciate that you took a moment to share your experience with others. Thanks for the shout out about the staff. They are an amazing group! Look forward to seeing you back here soon.

citizenLance
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2,575 reviews from our community

Traveller rating
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319
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (385)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
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  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
RI
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

We liked the modern design. The check in was touted as self check in at kiosks near the door. On arrival there were several very pleasant staff members standing by the kiosk to walk you through the process.
The room was comfortable and clean, and modern. The bed was very comfortable. most everything in the room was controlled by tablet, and it was easy to figure out. The room was very quiet at night.
We paid for the breakfast, and it was very good. The rooftop bar was not open while we were there.
What I did not like was that there were no washcloths, and the only toiletries provided was a giant pump bottle in the shower labeled as shampoo and shower gel. No conditioner.
The toilet and shower were inside a giant plastic or frosted glass pod, and you could see shadows through the glass so you knew when someone was in there, and you could hear everything that happened at the toilet throughout the room. If you are modest, you may not be comfortable with that little bathroom privacy.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 2ritravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this review, 11 June 2014
Hi 2ritravelers,

We appreciate that you shared your stay with other readers. Your words and experience are important. Please know we are reviewing instituting wash clothes in our guest rooms. We have had other guests make similar comments about it and about the toiletries. They too us under review by our brand.

We hope to see you back soon.

citizenLance
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Sao Paulo, SP
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 7 May 2014 via mobile

I didn't know exactly to except when i arrived at citizenM since it's pretty new when i booked on january, 2014. But I was really surprised with every single detail. From the beautiful lobby to the trendy rooms controlled by a tablet, from the great breakfast to an example of kindness and professionality from its employees. My personal props to Corey and Stephanie who helped me a lot during my pleasant stay!

Stayed May 2014
Helpful?
3 Thank rblacerda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this review, 11 June 2014
Hi rblacerda,

We appreciate that you shared your experience with us and other readers. Especially nice of you to mention Corey & Stephanie. It is so rewarding for the team when they get recognized.

One of our core training themes is to surprise our guests (in a good way of course!). Glad to here our brand did just that.

citizenLance
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Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

I simply loved my stay in this hotel. I spent 11 nights there and it was amazing. Staff is very helpful and location is perfect! The bed is very comfortable and the shower is fantastic. Wifi works perfectly, and it is free! I'd recommend this hotel to everyone. Just loved everything!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this review, 11 June 2014
Hi Pamela G,

Thanks for such a glowing review. Really don't have much to add! You said it all.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daytona Beach, Florida, Usa
Level Contributor
130 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

We actually stayed at the Yotel while in NYC, but as we were walking by CitizenM, it just drew us in. I said, "I have to see this place." CitizenM is an ultra modern, hip, and trendy hotel with a coolness factor like no other. We asked the staff about the hotel and were greeted by a rock star named Leah. Leah was nice enough to give us a tour of the hotel, to include the rooms, eatery, bar & lounge. She really took the time to explain the whole CitizenM experience to us. That in itself told me that CitizenM was doing something incredibly right when it comes to customer service. The location of the hotel is just steps from Times Square. Thank you again, Leah!! You're awesome!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FrequentFlyrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this review, 11 June 2014
Hi FrequentFlyrr,

It's not often we get reviews from "potential" guests. Thanks for taking the time to share your impressions of our hotel, and our hotel concept. We are very proud of Leah & she is one of the many stars on the team.

Next trip to NYC, we hope you choose us. I see you are a very regular traveler so check out the other cities in which we have hotels too.

Thanks again,

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
indianapolis
Level Contributor
112 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

My wife and I are 60 so the room size and arrangment took a little bit to get acclimated. Having said that, we ended up loving it. The persons helping when you arrive and during our stay were great. It is designed for europeans and young people. The food at the small restaurant is very fresh and has many vegetarian items. The location is great for the theatre. The tv does not have the three networks but has all of the movie channels plus CNN etc.
Really liked the energy and friendliness of CitizenM.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this review, 15 June 2014
Hi John W,

Thanks for sharing your experience at citizenM. So glad to hear we won you over. We may have been designed by young Europeans, but we did so with everyone in mind. From our self check in to the room's concept, we have spent years listening to guests and watching their behavior. This is what we feel the future traveler will prize: great internet, cleanliness, great service and good value. Many of the traditional hotel norms no longer fit today's life style.

PS - we are adding some channels including the major networks...sorry they weren't active during your visit.

See you soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

Could not have asked for more! You cannot beat the price and the location. The staff is also excellent and very helpful. The cocktails in the lounge are to die for. Rooms are a bit on the small side but perfect if you are traveling alone. Loved the little details like the popular quotes, poems on the walls, pillows, pencils. Everything is brand new and wonderfully clean. Highly recommended.

Room Tip: All rooms I learned are identical.. Rooms are a bit small but you can expect that in such a location...
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this review, 15 June 2014
Hello mineeder

Thanks for your great review. We really appreciate your acknowledgment of the staff. It means a lot as that is really what makes or breaks an experience.

You are correct that all the rooms are the same, but not just here...in all our hotels. This is the same room design you will see in London or Rotterdam. We have found that travelers will prize great, well appointed public areas where they can work, relax, meet and drink versus more space in their room.

We look forward to seeing you return.

citizenLance
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about citizenM New York Times Square

Property: citizenM New York Times Square
Address: 218 West 50th Street, New York City, NY 10019-6702
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #23 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — citizenM New York Times Square 4*
Number of rooms: 230
Official Description (provided by the hotel):
Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more   less 
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