My wife and I spent one night here on May 21 and found the reviews on here to be pretty accurate. Rooms are impeccably clean and small. The bed is designed to fit wall to wall at the window end of the room. The room reminded me of being on a cruise ship, small size sink, great use of space. But comfortable for a single traveller or a couple. There is a drawer under the bed for your suitcase. If you are planning a long stay or if you don't travel lightly, you may consider looking elsewhere.
Our flight home was in the evening and we were very happy to see at check-in that there was an option for a 4pm check out (for about $50). This worked well for us as we had a place to freshen up before heading to the airport after a day in NY. WIthout this checkout would have been 11am and while the hotel offered to store our luggage, we preferred the late checkout option.
Controlling everything in the room through the tablet was neat. We especially liked some of the mood settings (business, party, romance, relax, etc) that automatically adjust the lights, music, etc to suit your selected mood.
The staff were over the top friendly (in a good way). You could not walk through the lobby without a staff member saying hello. It was threatening to rain as we left in the morning for our day in NY and a staff member insisted we take a hotel umbrella---without even asking which room we were in.
The rooftop bar was very nice with some interesting drinks, but we would have liked the option of buying appetizers or a light meal. The staff suggested we could buy something from the lobby (which did have a variety of options) and bring it up. As the rooftop bar is newly opened, perhaps the hotel will look at adding the option to order food.
Given the friendliness of the staff, ideal location, cleanliness of the hotel, and the very reasonable (for NYC) price, we will plan on staying here again for our next visit.
- Official Description (provided by the hotel):
- Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more less
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