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citizenM New York Times Square
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Reviews (3,537)
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2,617
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All reviewscitizen mrooftop barrooms are smallfree moviesmood padcontrolled by a tablettimes squareroom controlsnew yorkhuge bedrain showercool hotelliving roomgreat showeramazing hotelperfect locationloved this hotel
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2,437 - 2,442 of 3,537 reviews
Reviewed 5 August 2014

Excellent location, just a few minutes walking to times square, Roquefeller Center, subway stations, etc.; It has a super modern decor. The room was the smallest room I have ever been but you have everything you need in that small space. The technology it has (you control everything with a tablet) the super modern decoration and excellent service compensates the size of the room. It has a roof top bar and tables and chairs outside. Great view from there!.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Esbeidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 6 August 2014

Hello Esbeidi G,

I appreciate you took a moment to review and us. And very happy to read you had a good time with us. So glad you got to experience the roof top bar. We are fortunate to have so much outdoor space and those views.

Hope you will return soon.

citizenLance

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Having traveled and stayed in many hotels and motels this was one of my favorites. The staff went above and beyond to see that we had a great stay. I would recommend it to anyone who wants to venture to New York. We felt safe staying out til way after dark here. A short walk to the subway, theaters, restaurants and Times Square.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sheryl2858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 5 August 2014

Hello Sheryl2858,

So happy to hear you liked citizenM New York Times Square. I am especially glad to hear that the team made your visit even better. We are excited that you would recommend us and hope you will be coming back to see us soon.

citizenLance

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

After a long flight and cab or train ride to New York the last thing you need is hassle at Check-in.
Well you will have no worries here, you can do it yourself or a very friendly member of staff will be there to assist.
On entering the rooms you will be greeted by a bright and very clean and airy room, admittedly not quite what you will be used to, most of the hotels around Times Square are small and citizenm is no exception, but your in New York, you shouldn't be in the room.
Two people with luggage will struggle for space though, our cases fitted in the generous size draw under the bed but most travelllers will want easy access to their cases.
Also the bed although very comfortable is at the end of the room right next to the window and you do hear a bit of noise from the street but it's not intrusive.
Going back to the bed, it fits into the room sideways and is the width of the room, if the person next to the window needs to get up in the night they will have to climb over you.
The lighting,tv and blinds are run by a tablet in the room, easy to operate but if your not used to touchscreen then you could be in the dark a lot ha ha
The staff are amazing, very friendly always happy to help, young good looking that gives the feel that the market they are going for is young and trendy, but don't let this put you off the location is fantastic for anywhere you want to go, Penn Station is close and provides access out of NY should you wish.
The Roof Top Bar is the place to be, be careful though it opens at 4pm and is hard to leave ha ha open to residents only so is nice and peaceful to enjoy a drink and admire the views.
Citizenm is a great addition to the NY hotels, its modern and different and the staff make the whole experience worth while, you won't be dissapointed!
Didn't eat at the hotel, got great recommendations from the staff so we ate out.
Imported lagers are expensive at $8 but i think it's worth it as there is no wait to get served.
Apple Imac pc's in the business area are a nice touch, internet in the hotel is super fast and free.

Room Tip: All rooms are the same size, but i would try and get as high as you can as it can get noisy lower down, depending on what side you are.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank stevieshirt28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 5 August 2014

Hello stevieshirt28,

Thanks for taking a moment to share your stay with us. I enjoyed reading your comments. I was happy to read we connected with you on many different levels: check-in process. rooftop bar...but most importantly the staff.

We are not targeting a specific age bracket (for our guest). The things you observed: our focus on design, great wi-fi, incredibly staff...we feel appeal to today's traveler in general. We think most demographics like trendy, new experiences and that is what we work to deliver.

I look forward to your next visit "across the pond".

citizenLance

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Reviewed 4 August 2014

My wife and I had our anniversary trip here and we really loved the hotel. The rooms are small but we knew that going into it, plus we didnt spend a whole lot of time in the room anyway. The bed was AMAZING, seriously. The shades make it completely dark and the room is soundproof so you get some good sleep. The shower is amazing because of the rain shower and the mood lighting that's all adjustable from the samsung tablet. We are in our late 20's so we liked going out to the night life but when we discovered the rooftop bar we just kept going up there. The view was beautiful and a lot of comfortable seating. The staff is very nice and accommodates extremely well, but if you are looking for someone to wait on you all the time then look elsewhere because you have to be somewhat self sufficient when staying. The only issue we had was some tech glitches that made us have to get a new card for the room and the fan not working until i reset the tablet. In my opinion they should switch from the samsung tablet to an ipad mini and they may not have the issues with having to reset the tablet. (because the tablet controls EVERYTHING). I would def recommend staying here and it will absolutely be one of my top choices when we come back.

Room Tip: We were on the top floor and the view was amazing.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Chase T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 5 August 2014

Hello Chase T,

I am grateful you choose citizenM to celebrate an important occasion such as your anniversary. Thank you. I was also very happy to read you had a great time and would recommend us. The rooftop bar, cloudbar, is a favorite of our guests. New York is a wonderful place, but it is also nice to escape and recharge a bit. Glad you enjoyed.

We look forward to your next visit, special occasion or not!

citizenLance

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Reviewed 4 August 2014

The hotel was exactly as the pictures depicted on the website. Excellent staff, décor, quality, food, cleanliness, location for an affordable price. It's bang in the middle of Times Square. I'm looking forward to trying the other hotels in this chain. The only con (minor one) is that the room is tiny, just enough to fit 2 large bags, but then who stays in their room in New York city!!! :-D I would definitely stay here again.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank SerenaRayani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 5 August 2014

Hello SerenaRayani,

I am very happy to read that our hotel and what we offer connected so well with you. Thanks for choosing us and thanks for taking a moment to write this review. We have 6 other hotels (all in Europe) and 6 more under development (Europe, Asia & USA). I know you will have a similar experience at our sister properties.

Looking forward to your next visit.

citizenLance

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