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citizenM New York Times Square
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Reviews (3,587)
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2,655
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All reviewscitizen mrooftop barrooms are smallfree moviesmood padcontrolled by a tablettimes squareroom controlsnew yorkhuge bedrain showercool hotelliving roomgreat showeramazing hotelperfect locationloved this hotel
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2,466 - 2,471 of 3,587 reviews
Reviewed 7 August 2014

The best hotel location ever! the best break fast EVER! The hotel is so good you really feel like home. a Walking distance from the times Square and lots of other attractions.
I liked their very small room, It's sort of a representation of Scandinavian space management.

  • Stayed: May 2014, travelled with friends
    • Value
    • Rooms
    • Service
2  Thank Asem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 August 2014

Hi "Asem A",

Loved reading your review, it helps us to keep going with motivation and enthusiasm.

I look forward to welcome you back soon.

Diego

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Reviewed 6 August 2014

I highly recommend the hotel for its excellent location and friendly service. The hotel is near the Broadway theaters and walking distance from art museums and NY Central Park. The only minus is that the room is two small for two people, but was just ok for me alone.

  • Stayed: August 2014, travelled solo
    • Location
    • Rooms
    • Service
Thank Zhanna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 August 2014

Hello "Zhanna123",

Awesome, thanks for spending your time in New York staying with us. We did use our budget of what could be huge room on the biggest bed, free wi-fi, amazing shower, contemporary living room and a great rooftop, our cloudbar.

Looking forward to welcoming you again soon.

Diego

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Reviewed 5 August 2014

The people at CitizenM are on to something with their take on "affordable luxury". I stayed for 3 nights with a friend and we had a very positive experience.

Staff are mostly young, friendly and very accommodating (ie. the lounge upstairs was just closing when we arrived - a staff member suggested we go to the downstairs bar, where we were comped drinks (we didn't find this out until later - nice). The service is prompt, but with a laid-back atmosphere (almost like being in someone's home - smart, CitizenM).

Upsides: 1. pay the $16 USD a day for the breakfast option - hot and cold food options, and incredible lattes to order - really worth the price to fuel up for the day. 2. super-groovy design inside 3. centrally located (although Times Square is far from my favourite place in NYC, I can't argue with being mid-town, and within a 1 min. walk of 2 subway stations 4. the staff: happy, happy! (everyone we talked to truly loved working there, which really comes through in how they treat their guests) 5. loved the fun features in the room - the mood pad, pod washroom & super-comfy XL King bed

Not-so-upsides: 1. Stepping over someone to go to the bathroom in the middle of the night (the beds are right under the window, cruise-ship style) 2. Lack of privacy in the room - as cool as it is, it is super small....

So if you and your snuggle partner are in no need of privacy, or you're travelling as a single - do not hesitate! Become a Citizen!

Room Tip: nothing - they are all the same
  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank tvl_14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 August 2014

Hello "tvl_14",

Thank you so much for sharing your citizenM experience with fellow travelers on TripAdvisor.

How you described about our Ambassadors is exactly our intent, which is to bring a genuine friendly atmosphere that you would have at a friend's house, this is the New York extension of your home. The coffee? No breakfast is breakfast without a great barista made Latte, happy you liked it.

I understand your comments regarding the room, and respect them. While many find them a refreshingly nice & fun, we all have different preferences, not everyone will appreciate the layout.

Hope to see you back, and that you become a citizen.

All the best!

Diego

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Reviewed 5 August 2014

Hotel is very modern and has a gym, launderette and an amazing roof top bar. The advantages are very comfortable king size beds in the rooms, nice interior, easy to use tablet control of all room needs (temperature, TV, etc.) and the rooftop bar with an amazing view and a perfect location. The disadvantages are that the rooms are quite small, the hotel does not provide breakfast, but you can easily go to any restaurant in times square; and that the roof top bar closes at midnight. Other than that, I would highly recommend this hotel, the staff is also very friendly and helpful.

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank kyskulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 August 2014

Hello "kyskulia",

What's New York without a beautiful rooftop view? Happy you enjoyed it. Our rooms are indeed smaller than traditional hotels but considering the premium price for the space in Times Square, we gave back in functionality and comfort, offering a rate that's more affordable than other hotels in the area. So just like in our houses, the citizenM living rooms have enough space to lounge, work & eat, with style. Breakfast option can be added to your reservation or choose a la carte each morning, whatever time is your morning. canteenM is open 24/7.

Wish you safe travels!!

Diego

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Reviewed 5 August 2014

Couldn't have wished for a better location to stay in New York. Everywhere was within walking distance or the metro. Staff was extremely helpful and very friendly. the room was clean and had free wifi.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sonja S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 August 2014

Hi "Sonja S",

It makes us extra proud to read your review, thanks for staying with us and sharing your experience. Hope to be welcoming you back here in New York City soon, or closer to you at citizenM London or other European cities.

Safe travels!

Diego

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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