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citizenM New York Times Square
Ranked #23 of 468 Hotels in New York City
Certificate of Excellence
Reviewed 20 August 2014 via mobile

The minute you walk into the lobby this place will put a big smile on your face. Great design features, quirky ideas. Friendly staff. Great facilities. Two great bars. Our room was a double but even though small it felt large as the designers made the most of every inch of space. Got to see it for yourself.

Stayed: August 2014, travelled as a couple
Thank Geezers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 22 August 2014

Hi Geezers5,

Thanks for your review. When I read that we put a smile on your face...what a great compliment...thank you. We hope others take your advice and come see us.

Until next visit...

citizenLance

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Reviews (2,905)
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1,904 - 1,910 of 2,905 reviews

Reviewed 20 August 2014

Trendy/design hotel. Young, efficient and friendly staff. Very enjoyable indeed! Loved the modernity & the location of the hotel; the clean, fresh, calm, high-tech room.
Very good breakfast.
Everything is just perfect and spotless!
The lounge bar on the 21st floor is just amazing!

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank LUCIA P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 22 August 2014

Hi LUCIA P,

Thank you so much for your review. So pleased to read you liked us and things were perfect. We fully agree about the rooftop bar, cloudbar. It is a very special place that our guests love.

See you back here on your next trip.

citizenLance

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Reviewed 19 August 2014

We loved this hotel - rooms are small but so well designed and thought out. I especially liked my pink shower (mood lighting) and the automatic blinds which revealed New York to me every morning without moving from my bed. We were on the 19th floor - great view. 21st floor bar (partly open air) - is excellent too. The hotel is located right off Times Square. Central Park, Grand Central Station, Empire State, Rockefeller, Central Library easy walking distance. The subway south to Ground Zero, Wall Street very close. If you need to chill, there's a great lobby area with lots of seating and a bar and canteen. Try breakfast at the Cosmic Diner round the corner.

Stayed: July 2014, travelled with family
1  Thank kjbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 22 August 2014

Hello kjbr,

Thanks for sharing your experience. So nice to read you enjoyed your stay with us. And the cloudbar too. Our guests are really enjoying the views and ambience. Look forward to seeing you again.

citizenLance

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Reviewed 18 August 2014

Frequent traveler to NYC but 1st stay at CitizenM. This is steps away from the the madness of Times Square so the purpose of your trip may be hindered or helped by location. For business purposes, it was harder to get cabs, Uber, car services and traffic was non stop at all hours of the day and night, adding to the cost of transportation. Check in for three rooms on 2 separate reservations was not nearly as seamless as advertised. Each attempt resulted in some error message but the "Ambassadors" were helpful and got us checked in fairly quickly. They also threw in some free drinks for the inconvenience which was a nice gesture.

As noted by other reviewers, the rooms are small. No other way to describe. However, they are so well laid out, that it never feels cramped or short of storage. I did travel for solo for business and I am still on the fence about the close quarters had my wife and I been sharing the space for a week. If solo, I would not hesitate. Showers were great, bed very comfortable and tablet worked without fail. Climate control was excellent and noise on the 7th floor was non existent. The room also appeared spotless upon check in and was put back each day by housekeeping to a very presentable state. Worthy of note, the room was not stocked with the two bottles of water that are included per night upon check in but they were left the following two nights.

Lobby and roof top bar decor were excellent. We used both several times over the course of three days. The bartenders at both seemed a little "green" for a New York establishment and we learned why on day 2. The hotel employs people that are "Ambassadors" who function in different roles all of the time. Perhaps this is European methodology but I would say that it cost them a full star on this review. Each time we encountered a bartender, they were unsure about ingredients, had to ask someone else the answer to a question and could not even produce two of the same drinks with equal amounts in the glasses when side by side. One bartender upstairs actually spilled a full drink on us across the bar and barely mumbled an apology. But then went on to brag about he was there since the start in involved in everything. This just will not fly in the competitive NCY bar market. I really believe this hotel needs to figure out which of their people are good at what and train them to be the best they can in that role. The "jack of all trades, master of none," theory is not conducive to the hospitality industry. It is also advertised that the rooftop is for hotel guests only. One of the bartenders mentioned that they are considering hosting non-guest events up there as well. While this may make sense from a revenue perspective, it will effect the guest experience. One of the reasons we went to the roof daily was not to fight the crowds and velvet ropes at other rooftop bars in the city.

Great overall stay with some room for improvement. When staying in mid town is a necessity, I will be back for sure.

Room Tip: All of the rooms are the same. You cannot go wrong with any.
  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Joski69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenLance, Manager at citizenM New York Times Square, responded to this reviewResponded 19 August 2014

Hello Joski69,

Thanks for taking a moment to share your visit. So glad to read your described your overall stay as "great" and that you would return. Sorry about the water on the first night. I assume it was an oversight, but that's not an excuse. I am happy to read that you like our rooms and that our housekeeping team did well.

Our Ambassadors do work in different areas of the hotel. Their ability to multitask allows them to support our guests, regardless of the request. Skills do take longer to master and my apologies that one of our Ambassadors who was less experienced at cocktails spilled your drink. They'll be proficient soon.

Our rooftop bar, cloudbar, is open for guests and not the general public. We do allow some small groups to reserve space, but this does not displace our hotel guests. We too abhor velvet ropes and are extremely conscious of our guest's experience. As other reviewers have noted, the cloudbar is popular with our guests and we wouldn't want to change that.

Hopefully your travels will bring you back soon at your new "Mid Town Favorite".

citizenLance

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Reviewed 15 August 2014

We have stayed in this hotel for 4 days .İt was our first time in NY with my family and the location of the hotel wa sso wonderful to reach every destination in an easiest way.City tour buses , metro,taxi or enjoying the city bu walking for hours.The decoration of the hotel lobby was really charming and very interesting,The roof bar is very highly recommended for great night view of NY city that you feel relaxed and have your drink happily.
The only criticism would be the rooms which are decorated for couples (in my opinion) and not so suitable for families visiting this hotel with their children . This post modern decoration was too much for me to feel comfortable as the bath is in the middle of the room and half transparent and İ would expect that there were some "normal" rooms for families.. The technology in the room was great, remote controlling all technic equipment with one tablet was comfortable and interesting. One final comment would be that there was a smell in our room (i do not now the reason ) that made me uncomfortable:( . Finally the personnal was very helpful and good quality.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 August 2014

Hi "Mine K",

Thanks for staying with us in New York City, and sharing your experience on TripAdvisor.

Appreciate your comments about our team, happy they made your stay comfortable, as well that you enjoyed our cloudbar.

The room should have a pleasant smell as all other areas in the hotel. I haven't realized myself and haven't heard from other guests either, but would love the opportunity to learn from you and avoid from happening with others. If you have a spare minute, please drop us an email (newyorktsqmanager AT citizenm DOT com) and will make sure to get it addressed.

I do understand your comments regarding different room layout options. We have made a decision to keep it simple with one room type only, featuring a large XL bed and amazing shower, realizing some that larger families would prefer other options of accommodation.

I hope your next travels to New York will bring you to citizenM again. We are looking forward to welcoming you back soon.

Diego

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Reviewed 13 August 2014

A lot of good stuff has been said about this hotel and we couldn't agree more.

We stayed there for 10 days on our first trip to NYC and felt so glad that this was the hotel we chose.

Besides the impressive design & friendly environment, we get to meet some of the nicest people who are known as the "ambassadors". They are everywhere, they are friendly, hardworking, and most important of all they offer great service that really lives up to the hotel's reputation.

Especially Kevin Logie, the hotel manager, provided us with the greatest help when we needed it most. Things is, we encountered a minor hiccup our last day of stay, but he was quick to respond on it, and made sure we reach a solution quickly. Totally sincere, responsible, skillful, and a very hardworking manager, we were so so lucky to have met him during our stay.

So besides the superb location, savvy rooms, great shower, they also hired the right people to look after us. Thank you CitizenM for that!

in summary :

Location = superb! very near to subway stations, walking distance to MOMA and Times Square
service = great!
ambassadors = the best!
breakfast = good, love the outdoor courtyard seating, but food is almost the same everyday
rooms = love it! the mood pad makes you wanna own one after you reach home...
shower = fantastic!
lobby & guest areas = wonderful.. you'll want to hang out!
sky bar = must go! you'll love it

Room Tip: Our rooms on the higher floors were quiet.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Kim_Tok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 August 2014

Hi "Kim_Tok",

It's awesome to read that our work impacted your experience so well, the whole team here is super enthusiastic to read it, giving us a motivation boost to keep going. Thank you for sharing as well the beautiful pictures.

Note taken about breakfast, we should improve variety over different days.

We are already looking forward to welcoming you back soon!!!

Safe travels.

Diego

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Reviewed 12 August 2014 via mobile

I had a really good stay.

The CitizenM-staff is perfect, the lobby is great, the room / bed is heaven.

I can recommend this hotel to all. The location (close to Broadway, metro-stations all around) is quite good as well ;)

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 August 2014

Hello "Peter S",

Thank you so much for your comments. Looking forward to your next visit.

Diego

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Additional Information about citizenM New York Times Square

Address: 218 West 50th Street, New York City, NY 10019-6702
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #23 of 468 Hotels in New York City
Price Range: £162 - £381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM New York Times Square 4*
Number of rooms: 230
Official Description (provided by the hotel):
Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more   less 
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