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“Great stay at the Garden Inn !” 4 of 5 bubbles
Review of Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #215 of 467 Hotels in New York City
San Diego
Level Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Great stay at the Garden Inn !”
4 of 5 bubbles Reviewed 24 April 2012

This was a very convenient location for us since I was coming in from the EWR airport and my sister was coming in from Long Island. Both the LIRR and the NJ transit arrive at Penn Station which was only a few blocks from the hotel.
The room was modern,clean,great shower, and with 2 queen sized beds,was certainly roomy enough for the 2 of us.
We were also impressed with the friendly/helpfulness of the staff! Everyone who saw us greeted us and asked how they could help us. I was especially impressed with the fact that they had a concierge in the lobby because in my experience most 3 **** hotels do not offer this service.The young man was right there looking up addresses and finding out if rooftop bars were open etc.
Our only slight glitch with service occurred with housekeeping. I suppose we got out of the room late in the AM and came back earlier in the PM than they expected so our room was not cleaned and we had to call to the desk to get it done. I WILL say that staff was sent up IMMEDIATELY withing about 2 min of our call and we were never without fresh towels or coffee/creamer etc. I did suggest to the front desk that perhaps something in the cleaning schedule should be adjusted for folks who want to linger in the room a while in the AM.
Despite that glitch I would definitely stay there again and DO recommend it to others!

Room Tip: high floors are always nice!
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  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Riff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (265)
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English first
Lexington, Kentucky, United States
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We have now stayed here twice for visits to FIT, which is just at the end of the block. It is close to Penn Station, but even better has 2 subway stops very convenient on 28th St to lines that will get you almost anywhere you want to go. The doormen here are the most polite, helpful, and friendly, and I feel like I'm "home" when I walk in the doors after a long day of fun or business in NYC. The rooms are large for hotels in NYC with 2 beds available. Also, if we put the Do Not Disturb sign on our door for the day (because we have left our bags and clothes in disarray), the housekeeper leaves a bag of towels on our door without our asking. I cannot say enough good about this hotel. Our stays here have been positive in every way.

Room Tip: I like to stay around the 10th to 12th floors to overlook the rooftop garden across the street and t...
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ShannonB150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 May 2012
Thank you for taking the time to write a wonderful review about your stays at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our hotel convenient and spacious. We agree that our rooms are nicely sized in NYC. Our staff works diligently to bring personal attention to every guest interaction, and we are pleased you received that attention. Thank you for staying with us, and we look forward to welcoming you back to the Hilton Garden Inn Chelsea in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
2 reviews
4 of 5 bubbles Reviewed 23 April 2012

Took my niece as a graduation gift..originally reserved hilton but switch to different hotel to save over $ 200...checked my balance upon arriving to NY and discovered Hilton didnt cancel reservation and had already charged my card for the entire stay...went to hilton to correct issue and management apologized and agreed to let us stay at the rate the other hotel offered. This was a great deal because we received a much better room for a lower rate. Sservice was excellent from house keeping(who spoke no english) but she took good care of us to management who made or first visit almost perfect. The only thing I didn't like was the street worker who work all nite..but I think that's just NY.

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sheronda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, NC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 23 April 2012

This was an excellent hotel - very convenient to Penn Station and an interesting section of New York City (flower district). People at the hotel were friendly and helpful.

Room Tip: Don't know
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Evelyn352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 May 2012
Thanks so much for the nice review of your stay at the Hilton Garden Inn Chelsea! We agree our location is ideal for anyone traveling in and out of Penn Station. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us your hotel of choice!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio, USA
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 22 April 2012

We stayed four days. Easy walk from Penn Station. We enjoyed our stay and will recommend it to our friends. Great selection of restaurant on 7th Av south of 28th St.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Elyrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 23 April 2012
Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. I agree that our hotel is ideally located for anyone traveling in and out of Penn Station. Thank you so much for recommending us to your friends and making us your hotel of choice! We look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 22 April 2012

Front Desk Staff were AWESOME, especially my Check-In Rep!!! Pleasant, efficient, knowledgeable...throughout my two days there, they NEVER failed to greet me by title/surname -- without prompting and without mispronunciatiation...CONSUMMATE Professionals!!!!

Room Tip: Great location...5 blocks from NY Penn Station/AMTRAK...subway to all other attractions within a blo...
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  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PopcornPerrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union, Kentucky
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 April 2012

Subway station 1/2 block away allows you to travel to any part of the city. Hotel was clean, the staff was friendly and helpful and the price was very fair compared to those hotels near Times Square. At first glance the Garden Inn looks to be far away from the action but is actually within fairly walking distance to Times Square and Penn Station. We will return to this hotel on our next trip to NYC.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KentuckyTraveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 23 April 2012
Thank you for the wonderful feedback regarding your recent stay with us! We are happy to hear our location was convenient for your many adventures as well. It is nice that we are so close to major attractions, but yet our guests are able to escape large crowds and a lot of noise. We also agree that both our location and value are ideal. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#152 Family Hotel in New York City
#196 Romantic Hotel in New York City
#202 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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