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“Great Location”

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #212 of 467 Hotels in New York City
Certificate of Excellence
Missouri
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Location”
Reviewed 29 November 2013

Pros: Centrally located. Clean.

Cons: Elevator seems to take forever, found myself walking the stairs to the 10th floor many times. Breakfast at the hotel is $17. Found many places nearby to grab a quick bite and a coffee for much less.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 January 2014
Dear Justin F ,

We are happy to hear our location was convenient for it is nice that we are so close to major attractions, but yet our guests are able to escape large crowds and a lot of noise. I apologize you were faced with elevator checkout "rush hour." Unfortunately, we have a limited number of elevators due to the size of our hotel. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
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Chicago, United States
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 November 2013

This was my third stay at the Hilton Garden Inn New York/Chelsea and I'm sure it won't be the last. This has become one of my "go to" NY hotels, and I would choose it over a number of others unless there was a substantial price difference for the dates I was interested in. The hotel is in a convenient location for subways, major attractions such as Herald Square, Penn Station, Madison Square Garden, and even Times Square (short walk), has good sized rooms with good amenities (fridge, microwave, Neutrogena toiletries), friendly and accommodating staff, and is usually available for a reasonable price point. I continue returning to the property because I feel welcome and safe there. On this visit, I enjoyed the breakfast buffet, free hot cider and cookies in the lobby, comfortable chairs and two TVs in the lobby, and a mostly quiet guest room experience. A hairdryer issue was handled quickly via a replacement. 28th Street is a pretty quiet street, but does have a few places to eat (24-hour McDonalds on the corner, a noodle shop across the street) and Duane Read and Starbucks are nearby. Multiple restaurants on 7th Avenue. The only real issue I had was a woman talking very loudly in the room next door at 6:30am on a Saturday morning, but that's really the first time in three visits that I heard anything other than minor hallway/door closing sounds.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Martha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 January 2014
Dear Martha G ,

Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel rooms convenient and clean. We also agree that both our location and value are ideal. Thank you again for your kind words, and we are looking forward to see you during your next visit to New York!
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Los Angeles, California
Level 6 Contributor
138 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 27 November 2013

As hotels go in NYC this one was very good! The room is a bit smallish but you're only in there to sleep, right? The beds are great! All of them are adjustable. The staff is very attentive and the morning breakfast crew is really good. The chef came out to ask us himself if we wanted custom breakfast, we didn't have to hover at the window. You're right in the middle of so much, Chelsea Market isn't very far and Time Square is the other direction.

Room Tip: Ask to be put in the front of the hotel, the view is better than the back!
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 29 November 2013
Dear Tony M,

Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found both our location and value ideal. We agree with you that our breakfast is delicious thanks to our great chefs. Thank you again for your great review, and we hope to see you during your next visit to New York!
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New York, New York, United States
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 November 2013 via mobile

Hilton Garden Inn Chelsea is everything anyone needs in a hotel. No more, no less. A great 3-star in a good, off the beaten path, location and perfect for business travel.

The front desk, bellmen, and housekeeping are helpful and function with a friendly professionalism. The rooms are clean and comfortable.

Personally, I prefer simplicity and find the fridge and microwave in each room unecessary, but some guests may like that added feature. The breakfast buffet is a convenient, good value. The lobby is minimal and functional. This was my second stay and I will return without hesitation.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 29 November 2013
Dear Sal C,

Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job making sure our rooms are very clean and well maintained. Thank you again for your great review, and we hope to see you during your next visit to New York!
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London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2013

Small, tall hotel on quiet 28th near Penn station (- easy access from JFK/Newark) and 3 underground lines; Ask for an upper room to get city views; all rooms are close to the lift due to small footprint, but we were not disturbed - room was Hilton quality, bed very comfortable. Good value for New York, I would choose to come here again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 29 November 2013
Dear Robin H,

Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location pleasing. Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pine Brook, New Jersey
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 18 November 2013

Located in an excellent spot, this hotel is by far one of the nicest places I've stayed at in New York City. The room was spacious and super clean, the bathroom had every amenity anyone could want. The morning of check out my stomach didn't feel so good, management came up to the room, knocked on the door and told us it was check out time. After my boyfriend explained I didn't feel well, the manager came back up in 20 minutes with a ginger ale for my stomach! I couldn't believe the hospitality! This place is amazing and such a pleasant surprise. I'd recommend this hotel to all types of travelers.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KnightsInnAGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 29 November 2013
Dear KnightInnAGM,

Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel rooms convenient. We also agree that both our location and hotel amenities in every room are ideal. Thank you for staying with us, and we look forward to welcoming you back to the Hilton Garden Inn Chelsea in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 6 Contributor
349 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed 17 November 2013

It's always a challenge to find a hotel in Manhattan that is clean and comfortable, but doesn't cost an arm and a leg - so this hotel was a great find.

I needed something in mid-town, and this hotel was only a few blocks from where my business was taking place, so it was very convenient in terms of location. Upon entering the hotel, the lobby is fresh, modern and clean. An even bigger surprise was that the rooms were a decent size, and very comfortably decorated. I had a King room that I could actually walk around comfortably, even with the nice work desk, large flat-screen TV, dresser and closet. The room was clean and quiet (a blessing in NYC - I always prefer rooms facing the back to reduce street noise), and the bathroom was comfortable and modern, as well. The bathroom amenities were Neutrogena brand, which is lovely. Another added bonus was the free WiFi, which worked perfectly.

We didn't eat the breakfast, so I can't comment on it other than there was a large area set up for it. I don't believe it was complimentary, but don't recall the cost. We did have some drinks in the bar area (which shares space with the seating area for breakfast), and it was spacious with interesting decoration.

The staff was helpful and efficient, so no complaints there. The cost was about average. All hotels in Manhattan are overpriced, but this one was slightly less offensive - and the quality of the hotel makes it worth it. Overall, this hotel is a good find and I'll be staying there again on return trips to NYC.

Room Tip: Rooms facing the back are more quiet with less street noise.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BethanieKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 29 November 2013
Dear BethanieKay,


Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel rooms convenient and clean. We also agree that both our location and value are ideal.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#149 Family Hotel in New York City
#193 Romantic Hotel in New York City
#199 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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