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Hilton Garden Inn New York/Manhattan-Chelsea
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Reviews (2,150)
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All reviewsflower districtpenn stationnew yorktimes squaremicrowave and fridgemadison square gardentwo queen bedshotel is locatedconvenient locationwould definitely stay here againbusiness centerempire state buildingfront desk stafffew blockscity viewthe high linestreet noise
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956 - 961 of 2,150 reviews
Reviewed 4 December 2013

Stayed during Thanksgiving holiday with a group of nine people.Staff was very pleasant and helpful. Location and price were excellent. Came back every evening to warm cider and cookies in lobby. Housekeeping was excellent. Best stay I've had in NYC yet. Would definitely stay here again.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 15 January 2014

Dear Joseph B,

Thank you for taking the time to write a wonderful review about your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location convenient. Our staff does a wonderful job assisting guests and offering personal attention. We agree that our rooms are nicely sized in NYC,Thank you again for your kind words, and we hope to see you during your next visit to New York!

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A TripAdvisor Member
1
Reviewed 2 December 2013

Great hotel. Loved how we came in from the cold to find hot apple cider and cookies waiting in the lobby. The breakfast was the best hotel breakfast we've ever had. Kids eat free! Everyone was helpful and the location was perfect for us.

  • Stayed: November 2013, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 4 December 2013

Dear Trip advisor member ,



Thank you for the great feedback from your recent stay with us. You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you again for choosing the Hilton Garden Inn Chelsea! We hope to see you again soon!

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Reviewed 2 December 2013

The entire staff at this Garden inn location will be the reason that I will return as often as possible. Despite the somewhat-smaller rooms than other NY Garden Inn locations, it is the "People" who work there who make the experience exemplary.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 4 December 2013

Deart Larry B,



Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location pleasing. Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!

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Reviewed 1 December 2013

Conveniently located walking distance from Penn station, the world most famous arena (Madison Square Garden), & the worlds largest store (Macy's). The entire staff at this hotel is outstanding from the doorman to the front desk to the bartender, the waitresses at breakfast will brighten your day and chef makes the best egg white omlets in NYC!!!

  • Stayed: December 2013
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1  Thank Cyndy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 4 December 2013

Dear Cyndy S,


Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location pleasing. Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!

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Reviewed 30 November 2013

From before we even stepped foot in the hotel till we left...outstanding service!!! We left critical medication at home and before we arrived we called the hotel to see what pharmacies may be nearby and were helped tremendously! We arrived much later than anticipated thanks to weather delays and my 6yr old had become sick vomiting over 10 times that day trying to get to NYC! We were stressed and smelly to say the least upon arrival but Natasha at the front desk and the night bellman were extremely helpful, caring and patient in getting our room quickly and helping get our daughter and our belongings to our room!! Upon leaving a few days later, Natasha and the same night bellman were once again to our rescue after having stored our bags for us after checkout to give us more time in the city, they called us a cab and negotiated rates for us to make sure that we did not overpay for a cab back to LaGuardia! The room was clean and the housekeeping staff amazing, even after our daughter threw up several more times during our first night there!! The only drawback was the price of breakfast but with many other cheap options in easy walking distance it was not a big deal to us. Great location and really quite central to everything!!!! Excellent stay!!!!

  • Stayed: November 2013, travelled with family
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Thank Perry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 7 March 2014

Dear Perry H,

Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! You and every other guest of ours are very important to us. The entire staff works very hard to exceed the expectations of every guest. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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