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“Small and friendly Hilton in NYC”

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #207 of 466 Hotels in New York City
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Small and friendly Hilton in NYC”
Reviewed 11 April 2014

We stayed for a weekend. The king room was comfortable with the HGI decor and beds, and typically NYC sized (ie smallish) and priced (ie pricey). What let down the room somewhat was the lack of sound proofing from the hallway, but earplugs solves that.
There is a subway close by and plenty of places to eat. We generally eat breakfast out so can't comment on the hotel offering.
Thanks to the welcoming friendly and helpful staff for making our stay pleasant.

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank ivanb52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 April 2014
Dear Ivanb52,


Thank you so much for your kind words. We are so glad you had such a pleasant experience. In addition, it’s feedback from people like you that help reassure us that we are doing our jobs and showing passion for what we do. Thank you again, and hope to see you soon.

Kind regards
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (271)
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Hamilton, New Jersey
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 April 2014

We recently stayed at this hotel for a weekend in the city. Sadly, only a single breakfast voucher was supplied for my wife and myself. This resulted in getting charged full price for one "complimentary" breakfast.
We managed to depart and leave my shoes in the room. This was a magical room, since my shoes have evidently vanished into thin air :P
We needed to call the hotel 3 times to finally get the "not found" response.
Not too happy!

  • Stayed April 2014, travelled with friends
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Helpful?
1 Thank GuttoFromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 April 2014
Dear Guttofromoz,


Thank you for your comments and review. Our most sincere apologies for any issues you experienced during your most recent stay. All of your concerns have been noted and will be immediately addressed. Again our apologies and thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 6 Contributor
107 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 April 2014

We spent two nights at Hilton Garden Inn New York - Chelsea, and they were really pleasant.
Great location. Neat service, well-sized rooms. Loved hot cider and apple cinnamon cookies at front desk.
I wish they would serve complimentary breakfast; however, you must pay around $17 to have it.

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank santiagoneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 April 2014
Dear Santiagoneo,


We were honored to read your review Thank you for sharing your satisfaction and expressing such a high appreciation of our customer care. Our team is known to go above and beyond the call of duty and we are delighted you enjoyed your stay. We look forward to seeing in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 April 2014

We were a family of 4 with about 5 suitcases so it was a tight squeeze throughout our 4-night stay. We stayed in November, right during the NY marathon so many hotels throughout the city were all booked up and pretty expensive. That said, the room was pretty quiet (considering it's NYC!) beds were very comfortable, and our bathroom was always immaculately cleaned. The staff were all very helpful, especially the doormen. Breakfast was very substantial but we only had it once (at about $20 it was a little pricey for us). There are lots and lots of eateries nearby so we ended up having breakfast elsewhere after the first day (one place we liked was The Greek Corner). We got our bearings very quickly owing to its great location.
I'd love to stay here again!

Room Tip: Ask for a room on a higher floor, they might be quieter.
See more room tips
  • Stayed November 2013, travelled with family
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Helpful?
Thank notforgameplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 April 2014
Dear notforgameplease,


Thank you for your kind feedback. We are glad that you enjoyed your stay with us, we are really thankful for your compliments regarding the service and comfort. Looking forward to welcoming you again real soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 April 2014

Great location to Madison Square Garden, Herold Square, Times Square and Broadway! And the staff are very Friendly and helpful! It would have been perfect if they provide a continental and complimentary breakfast. Rooms are small but comfortable!! Overall our stay was very nice! We would definitely stay here again.

  • Stayed March 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 387opheliaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 April 2014
Dear 387Opheliaa,


Thank you so much for your review. We truly appreciate you taking the time as we take these reviews seriously and continue to use them to improve our standards. We try to make sure all of our guests are given a warm welcome and personalized service Please take advantage of our packages that already include breakfast when making your next reservation with us . We thank you for your input and hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
westchester, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2014

everything at the hotel was good but the staff was exceptionally friendly and helpful. I like that it was in the flower district, all the spring flowers are out on display. There are three train lines near by which make it very easy to get around New York

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Alyssa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 April 2014
Dear AlyssaN ,



We were honored to read your review Thank you for sharing your satisfaction and expressing such a high appreciation of our customer care. Our team is known to go above and beyond the call of duty and we are delighted you enjoyed your stay, we look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 April 2014 via mobile

What a great hotel. I booked given Trip Advisor reviews, and was not disappointed. Also HHonors member, so points are a bonus. Great staff, clean room.. Usual buffet breakfast, wonderful location.... What more could you ask! Will stay here again, for sure.

Stayed April 2014
Helpful?
1 Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 15 April 2014
Dear Justin B,

Thank you for your comments and review. we are so happy to hear that you had a great stay We try to make sure all of our guests are given a warm welcome and personalized service We thank you for your input and hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#147 Family Hotel in New York City
#191 Romantic Hotel in New York City
#197 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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