Resort level service at this Hilton Garden Inn. Great spot. Great folks. The entire staff understands the hospitality business. So well run for a mid-scale hotel. It has become the only place we stay in New York.More
- Free Wifi
- Breakfast included
Resort level service at this Hilton Garden Inn. Great spot. Great folks. The entire staff understands the hospitality business. So well run for a mid-scale hotel. It has become the only place we stay in New York.MoreShow less
Dear Robert G,
Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you are in New York City.
I stayed at the Hilton Garden Inn from April 10th through April 13th. The hotel lobby is beautiful and the rooms are nice. With that being said, the reason I gave them a Poor rating is because my jeans stolen right off of the bed. When my mother and I returned from bridal gown shopping, I contacted the front desk right away and explained to them what happened. I gave the hotel staff the benefit of doubt and thought maybe my jeans got tangled up in the dirty sheets when the maid was changing the sheets on the bed-however, my jeans were never found. The girl at the front desk was very nice and said she would speak to the managers regarding the situation. What makes this even worse is they were my FAVORITE jeans, were NOT cheap, and the hotel managers did nothing about it. All they said was "We did not locate your jeans and we've already spoken to the cleaning staff. Sorry." Well I do not believe "Sorry" is good enough and that is why I am writing this review. I am now stuck with having to go purchase a new pair of jeans. Needless to say, I will not be staying at the Hilton Garden Inn in Chelsea ever again and I do not recommend staying here if you value your personal property!
It is unfortunate that your jeans could not be found, but I can assure you the Executive Housekeeper did all that was humanly possible to find your jeans. He called the laundry to have them go through all our linen to try and find them. We did and on site inspection to make sure they were not on the hotel property.
The housekeeper who cleaned your room has been with us for quite a while and we have had no complaints concerning her or any of the staff members. In fact we have had almost no concerns expressed in this regard at the hotel in the last seven years.
We have turned in by the housekeepers on a daily basis I Pads, I phones, phone charges, shirts, pants, socks, dresses, ties, rings and other jewelry, and cameras to name a few items. If the owners call and want them back we ship them back to the guest. I am sorry the jeans could not be found, but we did try our best.
If I can be of further service please feel free to contact me.
Barry M. Shatoff, CHA
Direct line: 646-329-7222 || Fax: 212-564-6581
We spent 6 nights at the hotel and found it very comfortable, warm staff with a big smile , accessible to the subway and just nice. I Would recommend it !
the breakfast is 18$ pp + tax and tip (so about 21$) but kids are free and that made it really worth the money.we also had in our room a coffee-tea machine, fridge and micro,
at the lobby there is also a free coffee machine and cookies - how nice us that? :-)
all in all - worth the money.
Thank you for your thoughtful review! I am so pleased that you enjoyed your stay with us and we sincerely look forward to your return trips.
If lots of people in Times Square lead to you feeling suffocated, this hotel located 1 subway stop away in Chelsea is worth considering. Chelsea is the garden district so the hotel entrance is surrounded by a street of flower stores which provides a nice contrast to the dirty NY streets. The red subway line on the same street as the hotel provides access to the rest of Manhattan and beyond.
Our first impression when checking in was not great with the front desk employee being curt, so I'm marking down for that (how hard is a friendly greeting when you've just arrived in a new city from across the country). Although we came to learn that a lack of friendliness is not uncommon in NY. The hotel was clean, although the room was small. From what I have read this is standard for NY though.
The breakfast provided for a reasonable price was quite good. The hotel uses a nearby restaurant for its dinner, Mustang Sally's. We ate there a few times and it was good.
I agree with what others have written about the lifts. In peak times the wait for a lift can be excessively long which is frustrating.
In summary our stay at this hotel was good and we would stay there again.
Dear Simon F ,
Please allow us to apologize for any inconveniences you experienced during your recent stay with us. Please be assured that all of our guests experiences are important to us and we do our best to ensure they have a memorable experience when staying with us , We appreciate the feedback our guests provide us with, so that we are able to pursue our goal to provide the highest quality service and experience to our guests., we certainly hope you will choose to stay with us in the future the next time you are in New York City
The service at this Hilton Garden Inn is really, really excellent. My hat is off to the GM (who seems to be present quite often) or other management. Everyone from Housekeeping, maintenance, doormen, desk staff, restaurant employees are friendly, helpful and seem genuinely interested in taking care of all needs. The rooms are, lets call them cozy. Breakfast is overpriced and with no draft beer in the little bar, I am just not interested particularly when I can walk 8 - 10 blocks and be somewhere great. They do like to provide you with lots and lots of complimentary hot drinks though, which although more and more common is still appreciated. If you are in the wholesale clothing business or plants, this is the location for you. If you are a tourist or doing a convention in the Javits, not so much. It's blocks to any decent attractions, restaurants or night spots. 28th between 4th and 12th is pretty much a dead zone. But it does beat fighting the Easter and other holiday crowds in Time Square. Just bring some walking shoes.
Dear Doug N,
Thank you for taking the time to post a positive review. We are very Happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city.Your kind words regarding the friendly service of our Staff is greatly appreciated and we look forward to sharing them with our team. Guest satisfaction is our number one goal and there is nothing better than achieving that!
We look forward to seeing you soon !
Had stayed in this hotel two or three years ago and found myself looking at it again for our trip in February. The hotel didn't disappoint. Friendly staff, rooms nice and tidy, bathroom clean. Room is small, but that is typical of New York hotels and doesn't affect my review.
Dear Jordan ,
Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team.
We certainly hope you will choose to stay with us in the future the next time you are in New York City.