We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing customer service!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #206 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 13 June 2014

I had set my wife and sisters up at this location to celebrate sister-in-law's 50th birthday! I called and spoke to the manager Terry Chin for assistance with organizing a bottle of bubbles and a card. I asked him for a list of champagnes and he said not to worry - send him an email and they would send someone out to the store to get whatever I wanted!! I was shocked - I totally expected them to offer whatever was on hand. Being her 50th I didn't want 'whatever was on hand' and was so impressed that he was offering to do this for me!
I would highly recommend this hotel for it's customer service let alone great rates, great location!
Thanks Terry Chin - thanks Hilton!

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 16 July 2014

Dear PeterN ,


Thank you for sharing your 5 star feedback with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City,
Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,120)
Traveller rating
Traveller type
Time of year
Language
  • More languages

790 - 796 of 2,120 reviews

Reviewed 13 June 2014

I stayed in the Chelsea area for 5 days on business and stayed two nights at this hotel. Price was reasonable and the hotel is close to the metro. Lovely flowers in the nearby shops. Had some noisy neighbors on my floor late Saturday evening.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank CBB65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 16 July 2014

Dear CBB65,



Thank you so much for taking the time to write this review there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated We certainly appreciate your review and look forward to having you stay with us in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

From the moment we arrived from Penn Station ( which is just a couples blocks away) the front desk, the rooms, the bar, all the employee's we came in contact were pleasant and helpful. It is easy to the subway and what is better then waking up to all the wonderful flowers in the shops surrounding the hotel. Will be sure to recommend and when we are back in NYC will definitely stay at the Hilton Garden Chelsea again. Thanks for a wonderful stay

Room Tip: We got a view room
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CMS56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 16 July 2014

Dear CMS56,


Thank you for sharing your 5 star feedback with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City,
Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

Decided on this hotel for my first visit to NYC after starting with several other options and could not be happier. Other hotels in the area were overpriced or had reputations for being more night club than hotel. The Garden Inn was perfect. I had an upper level room with 2 queen beds. Very fair rate for the area. Room was clean and quiet. Exactly what I wanted after long days and nights exploring the city. Hotel is located along flower shops and in the middle of a vibrant neighborhood. Also, very close to 2 major subway lines makes getting around NYC very easy. In addition, virtually direct subway access to/from JFK via E train. Lastly, staff at this hotel were extremely friendly and happy to give directions and helpful at all hours.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jared R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 16 July 2014

Dear Jared R,



Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to see that shine through. Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our tea
Thank you and please ensure you do visit us again!
Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Three of us, middle-aged women who love excitement, stayed here for 3 nights. We were pleased with the accommodations, friendliness and helpfulness of the staff, and location which was closer to family in downtown area.

Only complaint was lack of toilet paper, tissues, & coffee (only Decaf ever) in the room by the last day. Good thing we were checking out! These items were not replentished when the maid came, although she did bring plenty of soap!

Otherwise, no complaints and if we would have been in the room more, we would have called the desk about it.

Room Tip: We faced 28th St. and that was fine. Also, we were up high which I think is usually a better view.
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 16 July 2014

Dear JanetW,



Please allow us to apologize for any inconveniences you experienced during your recent stay with us. Please be assured that all of our guests experiences are important to us and we do our best to ensure they have a memorable experience when staying with us , We appreciate the feedback our guests provide us with, so that we are able to pursue our goal to provide the highest quality service and experience to our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Had a lovely stay here with my friend in February! Great location, close to everything you need. Room was perfect and clean can't complain! Just don't eat from the 'ramen' place across the road, awful takeaway!

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rmcinnes94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 16 July 2014

Dear Rmcinnes94,



Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Really enjoyed this hotel for a family stay visiting NYC for pleasure. Got two rooms and they put them both on the same floor for our convenience. They do not have adjoining rooms in this hotel. Each floor is fairly small with just a few rooms. Rooms are well appointed and while not huge, are nice sized for city rooms. The elevators are small and can get quite cramped with people during busy times. I used my Hilton Honors membership to get me free breakfast each day, which was quite good. Rooms were clean. Location is superb. You can easily walk from Penn Station. On this trip I drove in. They have a deal with a garage up 28th street for $30 a night. Just have your ticket validated at the hotel. Hotel is located between Red Line 28th St Station and Yellow Line 28th St Station. Red is closer, but Yellow is not a far walk. From here you have access to all of NYC for the cheap price of a subway ticket. We went everywhere by subway. If you walk west on 28th after leaving the hotel, you will shortly come to the High Line Park. This is not to be missed. Walk south on the High Line and you will get to Chelsea Market. The walk, Market and surrounding shops can easily make a fun day before you head to a Broadway show in the evening. Besides the 28th Street Red Station is a Drug Store, so you can stock up on snacks or other necessities for your room. Directly across from the drug store is a nice little diner, for an inexpensive, quick meal if ever needed. The whole area is fun to explore. I'd stay here anytime. Fantastic place.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AUH_tr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 16 July 2014

Dear AUH_tr,


Thank you for taking the time to review your recent stay on TripAdvisor. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Chelsea
Hampton Inn Manhattan-Chelsea
Hampton Inn Manhattan-Chelsea
#149 of 471 in New York City
1,979 reviews
Chelsea
Doubletree Hotel Chelsea - New York City
Doubletree Hotel Chelsea - New Y...
#327 of 471 in New York City
2,123 reviews
Chelsea
Hilton New York Fashion District
Hilton New York Fashion District
#188 of 471 in New York City
3,552 reviews
Show Prices
Show Prices
Show Prices
Chelsea
Holiday Inn Express New York City - Chelsea
Holiday Inn Express New York Cit...
#260 of 471 in New York City
2,094 reviews
Midtown
Hilton Garden Inn New York/West 35th Street
Chelsea
Cambria hotel & suites New York - Chelsea
Cambria hotel & suites New York ...
#45 of 471 in New York City
955 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn New York/Manhattan-Chelsea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#78 Family Hotel in New York City
#191 Romantic Hotel in New York City
#197 Business Hotel in New York City
Price Range: £91 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, LoveHolidays, Booking.com, Hilton Hotels Direct, Agoda, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Hilton Garden Inn New York/Manhattan-Chelsea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing