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“Had everything we needed in NY city hotel”

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #221 of 467 Hotels in New York City
Boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Had everything we needed in NY city hotel”
Reviewed 31 August 2014

“Had everything we needed in a NY city hotel!” Stayed here this week for 1day on a driving round trip with my wife and daughter. My wife was the nervous mother who didn't want me to drive in NY city but wanted a hotel that was convenient to the T and in a good neighborhood. This hotel had everything we needed - parking, affordable rates, free WiFi ,fridge and microwave . We got a little lost on our way to the hotel so saw more of the neighborhood behind the hotel with its lovely buildings. I felt perfectly safe walking from and to the nearest T station with my family. The T stop (28th Street station on the Red Line 1) is a block down from the hotel . It took us about 10 minutes to and from downtown. It's a busy breakfast area but that's what we expect from the hotels we stay at during the busy summer travel season. We had no trouble with anything in our room. We highly recommend this hotel for anyone driving to NY city . However what really made this trip was the amazing staff and by amazing staff I mean Sylvio, Lisa and the Bell-staff. Lisa took care of us with the check in and made sure we had everything to check in. She followed up on all of our request and completed them almost immediately. For Sylvio who I didn't meet until next day specifically took care of my requests prior my arrival to the hotel. That means alot to have a staff members that care for their guests. I would definitely use this hotel again if I'm ever in the NY city area again thanks to these fantastic staff members.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Anwar I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 September 2014
Dear Paul I,

Thank you so much for your review and feedback.
It looks like you had a great time in NYC and highly appreciate you choosing the Hilton Garden Inn Chelsea, we look forward to welcoming you in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (269)
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Mandurah, Australia
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 August 2014 via mobile

As I need to stay near 26th street for business, this was a good joyce. I have stayed in all Hilton properties in this area and the hotels are all the same with very small rooms, tight corridors and two elevators. The walls are thin and you just about hear the neighbor breath. I seems this is today's New York City, the rooms get smaller and the prices bigger. However the room was very clean and had a wonderful smell, the staff where very friendly and helpful and the location was good for me.

Stayed August 2014, travelled on business
Helpful?
Thank Paul I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 September 2014
Dear Paul I,

It’s unfortunate to hear that your recent stay with us was not as comfortable as you would have liked it to be. We want nothing more but to provide our guests with the best service possible and a comfortable stay throughout, We appreciate the feedback our guests provide us with, so that we are able to pursue our goal to provide the highest quality service and experience to our guests.
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Scottsdale, Arizona
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 August 2014 via mobile

Stayed here for a week whilst moving our daughter into NYU. Great stay. Clean hotel with both fridge and microwave in the room. Close to the subway. In the middle if the flower district. Smelled beautiful. Highly recommend.

Stayed August 2014, travelled with family
Helpful?
Thank wendy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 September 2014
Dear Wendy S,

Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
98 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 29 August 2014

Ideal location in the Chelsea/Flower District, 3 minute walk to red 1 subway, 5 minute walk to yellow N & R, and 7 minute walk to Penn Station. Small hotel with easily missed narrow front entrance, currently hidden by next door construction of a similar hotel, i believe 8 rooms per floor. Professional front desk service. Complementary wifi for Hilton Honors members. Rooms typical NYC modestly sized, but were functional with adjustable firmness bed (although i couldn't get it to work, could be user error, but default setting was fine). Individual unit a/c/heater, slightly noisy when the fan is operating.

Main issue was the street noise, my unit 03 (which i assume also units 01, 02, and 04) facing the road (28th street) and the windows did not insulate the sound of the the rubbish trucks which did their business in the wee hours (normal driving traffic was fine), and to a lesser degree the door did not fully insulate the noise from the other guests in the hallway/elevator/ice room. Windows could open a hand-span on both sides to get some fresh/NYC air, although the street traffic (a 3 lane road, only 1-2 lanes with modest traffic, other 1-2 lanes for parking) and temperate weather would deter some from keeping it open. If the windows were designed as insulated windows (did not open), I am sure the street noise would not be an issue.

A terrific stay, good value hotel in a great location, just a tad bit of noise. Without the noise, would warrant a 4, but with the noise and next door construction a 3.5, rounded up to a 4.

Room Tip: Unit 03 (which i assume also units 01, 02, and 04) facing the road (28th street) did not insulate th...
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  • Stayed August 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 September 2014
Dear Grant K ,

Thank you for taking the time to write a review. We appreciate your comments both positive and constructive, as it is an excellent way to continually improve our processes and afford a better experience for our future guests. Please be assured that your feedback has been shared with the team so that we may look into addressing your concerns. We hope to have the opportunity to host you again soon.

Warm Regards,
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Boston, Massachusetts
2 reviews
Reviewed 27 August 2014

I stayed at the Hilton Garden Inn Chelsea in early July. The price was right (for NYC), the staff were professional and friendly, the room was clean and comfortable. I had an upper floor (for only 10 bucks extra per night) with a great view downtown. The Flower District area on 28th was very convenient too. I arrived via Amtrak at Penn, and it's just a 5 or 10 minute walk to the hotel.

All in all, it was a great stay. I'll definitely consider this hotel again on my next trip to NYC.

Room Tip: When I booked my room on the Hilton website, it was only ten bucks extra per night for a room on an...
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  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 3 September 2014
Dear Joe D,

Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, MD
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 August 2014 via mobile

Our family of four was in New York for a Broadway show and an overnight stay. We were looking for a comfortable and affordable hotel near the theatre district, mainly to accommodate our family which includes two teens.

I reviewed this hotel, first, on TripAdvisor, and chose it because its ratings and reviews. Plus, they offered two queen beds versus double beds.

Everything in New York City is tight, no matter where you go. So, the tight room we stayed in was no different. However, the room was immaculately clean, well dressed and modern. The building, from what we saw of it, was well kept and looked like the photos. (Images in photos may appear larger than they actually are. LOL)

We were greeted by all staff we came in contact with, and they were generally pleasant. I was disappointed that we were unable to book a room on one of the higher floors for a better view. As the front desk clerk explained that our reservation was for a standard room, she told us that we would rest well in the room we were provided. She was right. The second floor room in the back was quiet and served the purpose for our overnight stay.

I recommend this family hotel, and will book again when returning to the area. It is located in the middle of plenty of shopping and eating. It's close enough to walk to the theatre, but far enough to be out of the massive crowds of Time Square.

Stayed August 2014
Helpful?
Thank ronajona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 27 August 2014
Dear Ronajona,

Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and forward to hosting you again should you return to the city. Your kind words regarding the friendly service of our Staff are greatly appreciated and we look forward to sharing them with our team. Guest satisfaction is our number one goal and there is nothing better than achieving that!
We look forward to seeing you soon !
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Arlington, Texas
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2014

Liza and Tammy made our morning start out so great with their attentive service and very friendly personalities. They really took care of our needs and special requests for breakfast. I definitely will return just to see them again.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank frank g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, 27 August 2014
Dear Frank G,

Thanks so much for your kind review. I'm so pleased that you enjoyed our location. We are thrilled to hear your wonderful service comments our staff constantly provides great service daily and look forward to sharing your comments with our team, we certainly hope you will choose to stay with us in the future the next time you are in New York City.


Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#151 Family Hotel in New York City
#195 Romantic Hotel in New York City
#201 Business Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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