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All reviews flower district penn station great location new york times square fridge and microwave madison square garden front desk staff the empire state building city view around the corner rooms are small central park block manhattan hgi lines
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Reviewed 22 October 2009

I liked:
- the location (walking distance to many attractions, 1/2 block to the subway, 1-2 blocks to restaurants and shops)
- the room (typical smallish NYC room with microwave, fridge, hi def TV, coffee maker)
- the cleanliness (no concerns)
- the bed (very very comfortable)
- the attentiveness of the staff and front desk

Could be improved:
- the cost (but this is NYC after all)
- the housekeeping's attention to detail (forgot to replace coffee and tissues, but the front desk fixed these problems quickly)
- the wireless internet (free, but a weak connection that occasionally got dropped)

It was a bit crowded with two of us in a room with two queen beds and our luggage, but we didn't spend a great deal of time in the room. Overall, we recommend this hotel.

Date of stay: October 2009
  • Trip type: Travelled as a couple
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1  Thank skateditor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2009

I stayed at the HGI on 49th and 8th Avenue a few days before I stayed at this hotel on 28th between 6th and 7th Avenues. The Times Square area HGI is among the nicest in the group, so the comparison might be a bit unfair. That said, the Chelsea HGI is the weaker choice between the two, and feels like a budget hotel in ways the Times Square outpost avoids. (And to fellow reviewers of this hotel—I am really surprised at the positive nature of previous reviews. . .it was those reviews that prompted my stay on 28th St.)

For starters, the hotel’s location isn’t really Chelsea, but rather a few blocks north in a neighborhood far more convenient than it is fashionable. A few different lines of the subway are in either direction of the hotel, so getting around is very easy, and Macy’s is a six block walk. The immediate streets around the hotel are mostly wholesale jewelry, clothing, and floral stores with considerable activity along the sidewalk.

There is an attractive water feature in the lobby, which is rather small otherwise. Staff, like the one at the Times Square HGI, is cheerful and helpful. The hotel’s restaurant largely exists to serve breakfast—there is a buffet and made to order offerings. After the Pigalle breakfast in Times Square, this breakfast was a disappointment—a fairly standard hotel buffet. And it concludes at 10a during the week. Perhaps the GM here needs to do a field trip to the other hotel twenty blocks away for tips.

The building lets this hotel down, in a number of ways. The rooms are notably smaller than the HGI at Times Square, and really feel two star, down to the lack of a real closet. And the hotel’s elevators are downright annoying—there are only two of them for a building of over 20 floors. At peak periods, the elevators are far and few between—and packed. Worse, there appears not to be a service elevator—putting more pressure on the elevators. My first room was right near the ice machines--and those are quite loud.

This is not a bad hotel, just a disappointing one. The HGI in Times Square is a real find—this one merely gets the job done. And there are similar pricing issues here--the prevailing rate was over $300 a night during my stay. At those prices, this hotel is just not, NOT a good value.

Date of stay: October 2009
  • Trip type: Travelled on business
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3  Thank TravelBeard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2009

We just got back from our first trip to NY, a 5 night stay at the Hilton Garden Inn Chelsea, and were so pleased with our hotel choice. The staff was very pleasant, and there is internet access either by your own laptop in your room (which we didn't bring) or on two computers on the main floor. Our room had a king bed in decent sized room. Everything was clean and the bed was very comfortable. We were on the 23rd floor (it has 24 floors) and never had any problems with the elevator i.e. the elevator was quick and we never had to wait too long for it. The only minor complaint I might have about this hotel is that because it is tall and narrow, each floor only has about 6 rooms which are all clustered around the elevator. Therefore, the first night I could hear each person coming off the elevator, getting into their rooms, etc. We put a towel along the bottom of the door the following nights and that seemed to help. I thought this was an excellent value for New York City (we paid $190 CAD per night, plus tax as a prepaid rate). The area is just south of Times Square, so very convenient but not too close to Times Square. Also, very close to Penn Station so is easy to get to/from Newark Airport on the train. It is a (slightly) quieter street and close to two different subway lines.

Date of stay: October 2009
  • Trip type: Travelled as a couple
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2  Thank travellingang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2009

Our room was stylish, very clean, and very quiet. The beds were super comfortable, and the staff was very helpful recommending a restaurant within walking distance. We parked our rented mini-van in an enclosed garage 2 blocks away. Parking validation from the front desk got us a reduced parking rate. During the day the neighborhood was colorful - flower vendors everywhere. But at night we were a little nervous. The flower vendors are gone and there are no open restaurants or businesses or anything on the hotel's block. It appears things are being rehabbed all around so I imagine the barren block will change over time, which will probably drive up the room price. At just under $200 we were very pleased. Taxicabs were easy to get right in front of the hotel.

Date of stay: August 2009
  • Trip type: Travelled with family
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1  Thank AnneB13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 October 2009

Myself and 2 friends stayed at the Hilton Chelsea for one night. The accomodations were clean= 2 queen size was ample room for 3 friends, , beds were comfortable, offer smoking and non smoking, breakfast was included and was satisfactory agreed by all of us, however the toaster wasn't working and there was a bit of a wait to use it (not a big deal in my book) staff was very helpful, The neighborhood was cool, and there are many great little restuarant/bar places within walking distance and a conveniently located subway to go up or downtown (thought I did see 2 rats on the subway platform making a break for it... you always know they are there, but never saw them in the daylight! cruising around) We had stayed in Times Square the past two times, and in comparison, the Doubletree is a bit more spacious,
if you like the crowded hustle bustle right outside the door of the hotel, it is the better location to stay. We went to this location for easier access to Little Italy.

Date of stay: August 2009
  • Trip type: Travelled with friends
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    • Service
1  Thank sojourney_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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