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All reviews flower district penn station great location new york times square fridge and microwave madison square garden front desk staff the empire state building city view around the corner rooms are small central park block manhattan hgi lines
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Reviewed 1 November 2009

We stayed here for 3 nights to attend a concert at MSG. Room was small but clean. Noise was not an issue. Front desk was very helpful. Subway located down the block. Perfect location for us, as this was our 1st time in NYC. Would definitely recommend this hotel, and would certainly stay here again without hesitation. Can't wait to go back!!!!

Date of stay: October 2009
  • Trip type: Travelled as a couple
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2  Thank tamicopeland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2009

I loved this hotel. It was located on 28th street which I think is great because its not far from the hustle and bustle of Times Square but far enough away to get away from the noise at night. There is a Subway at the end of the street which is really handy. There is a lovely cafe/deli on 7th Ave which was great for breakfast. Our room was large with a huge bed and nice sized bathroom. It was cleaned daily. The hotel is very clean and I couldn't fault it. If I had one concern it was the elevators. There are only 2 and sometimes there is a long wait to get one. Ok if you are on the 5th floor not so good if you're on the 20th floor. There is also gym and computer facilities as well as a small shop and bar/restaurant.

Date of stay: October 2009
  • Trip type: Travelled as a couple
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Thank JKiely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2009

From Sydney Australia, Stayed here for 4 nights in October. Family of 4 in a 2 dbl bed room. Found it very small and cramped after the luxurious big & affordable resort style hotels on offer in Vegas & Anaheim but our budget dictated that we had to keep the price to $200US per night which was pre purchased via internet some weeks earlier. On arrival we walked from Penn St bus station and were checked in 30mins earlier than advertised time. The hotel is located on W 28th St and is in walking distance of Times Square (approx 20mins). We caught the subway to Wall St for Statue of Liberty ferry and found a station close to the hotel. There are good cafes & diners everywhere in NY and the best we found was The Bread Factory cafe located at 470 7th Ave (35th St). Breakfast for 4 was around $35 and you really must try spaghetti for dinner, it was the best I have had. As mentioned earlier the room was small for 4 people but it was very clean. Bedding was crisp & clean and the pillows as in all Hiltons were comfortable. If you have the budget for a further $100US per night then something like the Affinia at Madison Sqr Garden would be an ideal location which is a bit closer to Times Square etc . If you need to work to a budget this hotel meets all the requirements of a clean comfortable & safe night's sleep. Besides the extra walking from 28th St up to Times Sq allows you to see more of fabulous NY.

Date of stay: October 2009
  • Trip type: Travelled with family
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2  Thank sydney59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 October 2009

I liked:
- the location (walking distance to many attractions, 1/2 block to the subway, 1-2 blocks to restaurants and shops)
- the room (typical smallish NYC room with microwave, fridge, hi def TV, coffee maker)
- the cleanliness (no concerns)
- the bed (very very comfortable)
- the attentiveness of the staff and front desk

Could be improved:
- the cost (but this is NYC after all)
- the housekeeping's attention to detail (forgot to replace coffee and tissues, but the front desk fixed these problems quickly)
- the wireless internet (free, but a weak connection that occasionally got dropped)

It was a bit crowded with two of us in a room with two queen beds and our luggage, but we didn't spend a great deal of time in the room. Overall, we recommend this hotel.

Date of stay: October 2009
  • Trip type: Travelled as a couple
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    • Cleanliness
    • Service
1  Thank skateditor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2009

I stayed at the HGI on 49th and 8th Avenue a few days before I stayed at this hotel on 28th between 6th and 7th Avenues. The Times Square area HGI is among the nicest in the group, so the comparison might be a bit unfair. That said, the Chelsea HGI is the weaker choice between the two, and feels like a budget hotel in ways the Times Square outpost avoids. (And to fellow reviewers of this hotel—I am really surprised at the positive nature of previous reviews. . .it was those reviews that prompted my stay on 28th St.)

For starters, the hotel’s location isn’t really Chelsea, but rather a few blocks north in a neighborhood far more convenient than it is fashionable. A few different lines of the subway are in either direction of the hotel, so getting around is very easy, and Macy’s is a six block walk. The immediate streets around the hotel are mostly wholesale jewelry, clothing, and floral stores with considerable activity along the sidewalk.

There is an attractive water feature in the lobby, which is rather small otherwise. Staff, like the one at the Times Square HGI, is cheerful and helpful. The hotel’s restaurant largely exists to serve breakfast—there is a buffet and made to order offerings. After the Pigalle breakfast in Times Square, this breakfast was a disappointment—a fairly standard hotel buffet. And it concludes at 10a during the week. Perhaps the GM here needs to do a field trip to the other hotel twenty blocks away for tips.

The building lets this hotel down, in a number of ways. The rooms are notably smaller than the HGI at Times Square, and really feel two star, down to the lack of a real closet. And the hotel’s elevators are downright annoying—there are only two of them for a building of over 20 floors. At peak periods, the elevators are far and few between—and packed. Worse, there appears not to be a service elevator—putting more pressure on the elevators. My first room was right near the ice machines--and those are quite loud.

This is not a bad hotel, just a disappointing one. The HGI in Times Square is a real find—this one merely gets the job done. And there are similar pricing issues here--the prevailing rate was over $300 a night during my stay. At those prices, this hotel is just not, NOT a good value.

Date of stay: October 2009
  • Trip type: Travelled on business
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3  Thank TravelBeard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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