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“Wouldn't stay again”

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Broadway Hotel and Hostel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wouldn't stay again”
Reviewed 3 August 2008

Stayed there with my friend for only 3 nights, instead of 6.
We had our beds in a dorm for 6 persons but as the guy in the reception gave us only one key they eventually "overbooked" our room and for short time there was 7 people staying in the same dorm.
The staff there is rude and it takes a long time to check in to the hostel!
The elevator doesn't work properly and the stairs are a nightmear especially if you have luggages.
The rooms are small (what you can expect to have in a budget hostel) and the bunk beds are very shaky and you don't want to sleep on the upper bed.
The bathrooms are disgusting. Although they are cleaned once a day, they get quickly very dirty and damp - the water stays on the floor with lots of hair... There were three (or four) bathrooms on the same floor, all in the same condition.

Must have been the worst hostel ever.

The only good things are that the location is ok and we felt pretty safe there.

  • Liked — Location
  • Disliked — Rudeness by the staff and the dirtyness
  • Stayed February 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank MangoFinland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2008

this was definatly the worst hostel we stayed at in our trip round america. When we arrived there it took over an hour to check in, we then had to carry our bags up seven flights of steps because the lift was broken; only to find somebody else in our assigned room. It then took them another couple of hours to sort out this mistake in which time we realised that the hot water had broken, and it wasnt fixed for another two days. The beds were also very uncomfortable, seeming to consist mainly of very large springs.
When the lift did start working, we were unable to use it as it was ridiculoulsly small and very slow and seemed in danger of breaking at any moment.
However the rooms were cleaned every day, the location was good and there was hardly any street noise and most of the staff were very nice, however when we asked them to get us a taxi for the airport they called a private firm who charged us much more than a taxi would have.

The downstairs of the hotel was lovely, sadly the rooms in no way matched the standard of the lounge areas. The free film screenings everynight were excellent however.
It wasnt appalling but i definatly wouldnt visit again.

  • Liked — The films
  • Disliked — The uncomfortable beds, lack of hot water ..
  • Stayed July 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank ellie_244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BwayManagement, Manager at Broadway Hotel and Hostel, responded to this review, 4 August 2008
Thank you for your review. Comments from our guests such as yourself are important to us and help us continue to strive for excellence in providing the best accomodation and services possible.

We apologize that your stay with us was not as enjoyable as you would have liked. However, due to unforseen circustances the elevator had to be taken out of service because of electrical work being done by the City Electric Company. This not only affected us, but also the buildings around us.

The hot water was shut down due to an emergency boiler repair. It was shut down from 12am midnight to 8am and not for the couple of days that you stated.

We appreciate you complimenting us on our friendly staff and our lobby area. In regards to the bellman booking a private car for your trip...Our staff only has access to private car companies for travel arrangements. The NYC Taxi services do not have dispatching service and we have no way of contacting them for pre-arranged transportation.

We hope that your next stay here in NYC will be much more enjoyable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Broadway Hotel and Hostel

Property: Broadway Hotel and Hostel
Address: 230 West 101 Street, (at 101st Street and Broadway), New York City, NY 10025-4905
Region: United States > New York > New York City > Upper West Side , Manhattan
Business Centre with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #13 of 162 Speciality Lodging in New York City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Broadway Hotel and Hostel 2*
Number of rooms: 126
Official Description (provided by the hotel):
Broadway Hotel & Hostel is situated on the trendy Upper West Side. we offer clean, comfortable, and, most importantly, affordable New York City discount hotel rooms. A 15-minute ride from the heart of Times Square! Designed to satisfy even the smallest travel budgets, our chic yet inexpensive hotel provides wonderful value, in a colorful setting. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, HostelWorld, Ebookers, Ctrip TA, Priceline, Odigeo, TripOnline SA, HRS, Evoline ltd and Cancelon so you can book your Broadway Hotel and Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Broadway Hotel New York City
Broadway Hotel Hostel

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