The location of this hostel/hotel was good, and easy to find. Also the linens and towels in the rooms were changed daily which was great.
I was made to wait when I checked in as the reception staff were having a personal conversation, and despite seeing me waiting, did not put their customer first. I found this odd especially as Americans are renowned for their supposedly excellent customer service.
The door on my room was broken, the door handle actually fell off every time someone touched it. I reported this to reception and was assured it would be dealt with immediately, however it was still broken when I left. There are no lockers either in the rooms or anywhere else so the fact that the door was broken was a big security issue for me. Not entirely sure why they have people on the door when they don't help with luggage, open doors, or check IDs of guests.
When booking on the Hostelworld website, it clearly states that every guest will receive "complimentary amenities upon Check-In for all guests including brand name products - Razors, Tooth Brushes And Paste And Feminine Products". This is stated on other booking sites also. I didn't receive this, and while it's not a deciding factor as to whether to book here or not, if it is stated then it should obviously be supplied. If they were not available then this should hae been explained.
There were only 3 shared bathrooms on my floor, I never found it to be a problem for queues but could see how it might be. The shower I used was incredible and impressive, a huge shower fitted to the ceiling so the water fell like a waterfall. The lobby area was always crowded but visually very elegant. I didn't expect the photos on the website to match to what was actually there, but the lobby and common room area photos were accurate, it's a shame the actual reality of staying here (and not just for me judging by the rest of these reviews) couldn't live up to the initial appearance of the place.
- Official Description (provided by the hotel):
- Broadway Hotel & Hostel is situated on the trendy Upper West Side. we offer clean, comfortable, and, most importantly, affordable New York City discount hotel rooms. A 15-minute ride from the heart of Times Square! Designed to satisfy even the smallest travel budgets, our chic yet inexpensive hotel provides wonderful value, in a colorful setting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Ctrip TA, Hotels.com, Agoda, TripOnline SA, Ebookers, Cancelon and Evoline ltd so you can book your Broadway Hotel and Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Broadway Hotel New York City
- Broadway Hotel Hostel