If you care about service and cleanliness, this is not the hotel for you. While the lounge was nice and the restauant looked great, the rooms and service fell incredibly short. Our entire trip was an inconvenience. We reserved a non-smoking room and were put in a room/floor that smelt so strongly of smoke. Then, they moved us into another room for one night, which they called an upgrade but was clearly not an upgrade, for one night only. At that point, they moved us to another non-smoking room that wasn't an "upgrade" for the remainder of our stay. The shower and sink were clogged. So after 5 minutes in the shower, I was standing with water up to my ankles.
The worst part about this hotel was the way they handled the issues. We told management and several people at the front desk, and no one seemed to even care that we were dealing with issues. The attitude in the hotel is "if you don't like it leave," which is why I expect this hotel to go out of business within a couple of years. I would never return to this hotel. It was a waste of money and time, and it put a total damper on our vacation to NYC.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
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