Our visit to New York should have started in late August for three nights but as we were travelling from Boston on Amtrak we were delayed for two days by hurricane Irene.
This meant we arrived at 6pm on our last day feeling very tired and jaded. Our booking at the Empire Hotel had been cancelled instead of reduced to 1 night by our UK agent, so this felt like the final straw.
How wrong we were however, with a very supportive team on front desk , who simply said "dont worry we will make sure you have the rooms you need for tonight". This level of support continued the next day as we were unable to get information on our ongoing Amtrak service, and were offered a later checkout whilst the Concierge tried to get information. This level of customer service was really excellent, and made our stay a pleasure. Well done !!. (Sorry this review has not been done earlier).
The public areas in the hotel are excellent, with a beautiful period style to the lounge area adjacent to the front desk, and a modern well decorated restaurant, where we enjoyed a very good breakfast.
Our rooms were good with excellent en suite facilities, and although they were small were large enough for our needs.
Previous reviews were correct in this respect, and for us the biggest drawback was definately the single glazing on the windows which allowed traffic noise to penitrate.
We balanced this against the location of the hotel with the small Dante park in front which offers a glimpse of greenery, and keeps the main streets to each side, plus the fact that the Lincoln Centre for performing arts is alongside, and Central Park is just 1 block away. A short walk takes you down Broadway to Times Square and we felt fortunate to have been close enough to have got a glimpse of the New York we wanted to see.
We feel this a good location for visitors.
Would we return? Yes - a short stay (up to 3 days) would be on the cards for 2012.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
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