We stayed in the Empire Hotel over Christmas for a week.
On arrival we were given our rooms, we requested next door rooms and they were only a few doors away which was great.
On entering the rooms they were so hot and stuffy we managed to get one air-conditioning unit working but the other would not work but after maintenance came and plugged it in everything was great. We did have to keep it on the whole time as the hotel was so hot and it blocked out the road noise.
There is in the room the most well stocked mini bar which was very expensive and a tray of goodies on the top with peanuts, jelly beans, wine, equally as expensive. Even the complimentary bottle of water had a tag on it saying you would be charged $7 if you drank it. It you used the umbrella (which we had to do as it was pouring one day) there was a label on that saying there would be a charge of I think $40 if it was lost and if you dare us the laundry bag and take it home there was a charge of $40 for that. It left you feeling that if you touched anything you would be charged so we moved everything out of the way.
It would be much better looking to put tea and coffee making facilitates in the room free which would leave a better taste in the mouth.
However the toiletries in the bathroom were free and were topped up every day.
The rooms are compact and we did even ring down to check we had been given superior rooms which is what we paid for as they were small but they were very clean and the beds were amazingly comfortable.
The only other thing that needs work is the concierge. When we booked the hotel we did so after reading the reviews and most people said how helpful the concierge was but this was not what we found. We wanted tickets see the basketball at Madison Square Gardens on
Christmas Day, we looked on line before we left but did not know the best seats and thought we could be advised when we arrived. The concierge gave us a price which was $200 more than we could get on line, when we asked if there were cheaper tickets, we were told that he did not do cheap and this was the only price. We do not do cheap either as this was a lot of money for one event but we did not need to be told in that way. We did not appreciate it.
The hotel is in a great situation and if it is your first trip to NY and you have to see everything then this is perfect location.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
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