We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice area - poor value for money”
Review of Empire Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Empire Hotel
Ranked #309 of 467 Hotels in New York City
Aberdeen, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice area - poor value for money”
Reviewed 31 May 2014

I found the hotel to be very noisy - our first night was Saturday, and as has been experienced by other users it was door slamming all night. The room itself was neat, and well turned but with 2 double beds in the room the cat was unableto be swung. The bathroom had obviously been flooded before and the had employed 'Barney the Bodger' to reseal all areas. If he had just used one colour of sealant it would have been a bad job, but where the 'touch ups' had been completed with another colour made it look very shoddy. They expereinced extreme lift reliability issues during our short stay - of the 4 residents lifts, 3 were out of service for most of one day. You had the option for using the service lift, but was cumbersome coming back down when you could easility get lost.
The fridge and the room table were filled with stuff for you 'enjoy' but everyhting was chargeable, and none was good value. Paying for coffee is your room was a first for me - that is just wrong!
We chose the hotel for the rooftop pool....and they did not declare on the website that it was not opening until Memorial day (bit niave on our part...)
Foyer and bar is act deco and a bit dingy and grubby - service was OK.
They charged us about $450 dollars for the Suturday and I felt I had been ripped off.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donzo1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

5,795 reviews from our community

Traveller rating
    1,867
    1,786
    1,134
    614
    394
See reviews for
1,344
1,861
352
1,028
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (971)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vancouver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

Not what I expected and not worth the money. The hotel needs a refresh. Some staff very helpful while others rude or abrupt. Didn't sleep through the night for a week. Noisy neighbours and staff slamming doors in hallway all day long, especially early in the morning. Charge for coffee in room! Tacky!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, Manager at Empire Hotel, responded to this review, 31 May 2014
Hello Amanda H,

Thank you for your recent stay at The Empire Hotel and we are sorry that we managed to fall below your expectations. We would appreciate hearing more about the "rude and abrupt" staff, if you would be so kind to email us at gm@empirehotelnyc.com, that would be very helpful.

Sorry you were disturbed by the noise in the corridors and neighbors, we would have gladly moved you to alternative room and location of the building.

We are in the midst of planning a guest room renovation and perhaps our new product will exceed your expectations the next time you're with us.

All the best,

John S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kahului
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

Near everything I needed to do. Business got handled and the arts are across the street! I was impressed with the weather and clean air from the park was noticeable the next morning. Fresh NYC air was a twist.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, Manager at Empire Hotel, responded to this review, 31 May 2014
Hello James L,

Thank you so much for your recent stay at The Empire Hotel and for taking the time to share your great experience on our Trip Advisor page.

We as well benefit from our location, but more importantly you thoroughly enjoyed the location of the hotel and it's accessibility and convenience. We look forward to welcoming you back to The Empire Hotel and invite you to reach out to us directly at gm@empirehotelnyc.com, in the event you need assistance with your next trip here.

All the best,

John S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

We stopped in NYC to visit our daughter on the way home from Europe. The Empire has been nicely remodeled since my last visit. However, I found the service and staff to be less than efficient. The price was good and the location was excellent. Rooms were tiny. In spite of all, I would stay there again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, Manager at Empire Hotel, responded to this review, 30 May 2014
Hello Mary M,

Thank you for choosing The Empire Hotel on your way home from Europe! We are very pleased to hear that you found the hotel to be nicely remodeled. We are in fact in the planning stages of our next renovation, so hopefully you can come back and stay with us next year when the project is complete!

Sorry to hear that you found the staff to be inefficient. We would appreciate hearing more about your perception; please email us at gm@empirehotelnyc.com. Our entry-level rooms can be considered small at 150 square feet, but we do have many other room types to choose from including Deluxe and our Suite rooms. Perhaps the next time you're with us, you can treat yourself to this upgraded room.

We look forward to your next stay and wish you all the best between now and then!

Kind Regards,

John S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

Beautiful hotel, great location at Lincoln Center. In the city for our daughter's graduation recital and the parties on the roof were sometimes loud, but handy dandy earplugs were helpful for a good night's sleep.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ginger F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, Manager at Empire Hotel, responded to this review, 30 May 2014
Hello Ginger F,

Thank you for your recent stay at The Empire Hotel and please do congratulate your daughter for her graduation achievement, on behalf of the entire Empire team.

Sorry about the noisy Rooftop that disturbed you temporarily, this is a very sensitive topic for the hotel and the bar and we do our very best to minimize disruption to guests staying below the 12th floor.

We do look forward to a return visit from you in the near future. Please email us directly at gm@empirehotelnyc.com and we would be very happy to assist with any and all reservation needs.

Thanks again and all the best!

John S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Ontario, Canada
2 reviews
Reviewed 28 May 2014

The Empire hotel was truly a hidden gem in NYC. Close to Central Park and Times Square. Great onsite restaurants. Amazing roof top pool and night club. It was the ideal place to stay while in NYC. Friendly staff retrieved my husbands cell from a departing cab and extremely friendly general manager who greeted us on a Saturday morning.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, Manager at Empire Hotel, responded to this review, 30 May 2014
Hello Debbie M,

Thank you so much for your recent stay at The Empire Hotel and for sharing such kind comments about your stay and the hotel itself! It is great to hear that you loved the location and the many venues and features, here at the property.

We look forward to a return visit from you and would greatly appreciate your referrals and recommendations to your friends and family. We invite you to email us directly at gm@empirehotelnyc.com and we'd be happy to assist with future reservations.

All the best,

John S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014 via mobile

We stayed here one night because we needed to attend graduation at Lincoln Center. The hotel was fine but I'm not sure why it was 4 star. The bathroom was redone but the shower floor was kind of old and gross. The bar in the closet was so high you need a step ladder to reach it. The charge for coffee on the room was $3 but the cream is powder. Yuk. I would say stay there if you can book a premiere room under 300.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happyislander3817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John S, Manager at Empire Hotel, responded to this review, 3 June 2014
Hello Happyislander3817,

Thank you for your recent stay at The Empire Hotel, and we are glad that you for the most part, enjoyed your stay. We would like to hear more about the gross bathroom floor; would you be so kind to email us at gm@empirehotelnyc.com?

We feel strongly that there are many reasons to stay at The Empire Hotel, than simply our location. We have excellent restaurants and bars, great service and stylish, clean and comfortable guest rooms.

We do hope to have the opportunity to welcome you back and provide an experience that aligns with what you believe to be a four-star stay.

Thank you and all the best,

John S.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Upper West Side
NYLO New York City
NYLO New York City
#173 of 467 in New York City
4.5 of 5 bubbles 4,699 reviews
Upper West Side
Hotel Belleclaire
Hotel Belleclaire
#234 of 467 in New York City
4.0 of 5 bubbles 3,534 reviews
Midtown
Hudson Hotel New York
Hudson Hotel New York
#386 of 467 in New York City
3.5 of 5 bubbles 5,992 reviews
Show Prices
Show Prices
Show Prices
Midtown
Ameritania Hotel
Ameritania Hotel
#134 of 467 in New York City
4.5 of 5 bubbles 4,900 reviews
Upper West Side
Hotel Beacon
Hotel Beacon
#57 of 467 in New York City
4.5 of 5 bubbles 3,450 reviews
Upper West Side
The Lucerne Hotel
The Lucerne Hotel
#124 of 467 in New York City
4.5 of 5 bubbles 2,340 reviews
Show Prices
Show Prices
Show Prices

Been to Empire Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Empire Hotel

Property: Empire Hotel
Address: 44 West 63rd Street, New York City, NY 10023-7029
Phone Number:
Region: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #309 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Booking.com, TravelUp, Hotels.com, Odigeo, Priceline, Southall Travel, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com and HotelQuickly so you can book your Empire Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing